Support Specialist
CurrentUtilized inventory control management systems to resolve order discrepancies. Scrutinized diverse vendor and customer requests to ensure order correctness. Analyzed product information, communicated with vendors, and presented findings to Quality Assurance to ensure inventory accuracy. Integrated best possible solutions for the customers and the company. Used professionalism in communicating with customers and team members, by phone, email, and chat. Returned merchandise to vendors, reshipped incorrect or damaged orders, and issued refunds. Opened interdepartmental communications with purchasing, warehouses, customer service, and management to identify areas in need of improvement. Swiftly met and exceeded production expectations.