Primary responsibility for Special Projects, including but not limited to district-wide conversion of printers to Xerox PaperCut, developing IT Procedures, IT Liason for the Information Technology Committee, IT Instructor for Professional Development Courses, and IT Liason for Product Support of Google Workspace, GoGuardian, and Xerox PaperCut.Other duties include installing and maintaining computer operating systems, application software, and related computer equipment. Performing computer and network hardware and software repair (including computers, servers, switches, printers, scanners, and programs). Creates and maintains Google Workspace and Active Directory accounts. Inspects computer and network equipment requiring specialized computer repair and troubleshooting for the purpose of identifying and verifying repair needs. Assesses malfunctions of hardware for the purpose of determining appropriate actions to maintain computer, and network operations. Provides technical support to users of hardware and software. Trains selected individuals for the purpose of ensuring their ability to use computer systems and new or existing software. Coordinates computer and network-related repair requests. Assists in record-keeping regarding the functioning and inventory of the school district's computers and related equipment, repairs, etc. Assists in making recommendations regarding the purchase of new computers, software, and related equipment. Other duties as required

Providing a variety of IT consultations, recommendations, and services including but not limited to:• Computer and network troubleshooting and repair, including virus removal.• Various other related services dealing with computers, networks, printers, and business applications like Microsoft Office and Google Apps/GSuite, including training of personnel.• Configuration and training of clients for utilizing social networks for business outreach and networking.

Provided technical expertise in all aspects of computing technology for the company including administration of Google Business apps, Microsoft Office, NAS, and network resources.Provided a single point of contact for end-users to receive support and maintenance within the company’s desktop computing and network environment. Administrator of our corporate Spiceworks help desk.Delivered training to end users about how to use Social Networks and various types of software programs efficiently and effectively in support of business objectives.Responsible for designing, delivering, and improving in-house software applications training programs and related courseware.Implemented, monitored and maintained information technology security; researched, modified and maintained security software applications, provided technical assistance to users to resolve security problems, assisted users with security requirements, granted access to users, and maintained documentation regarding the software security systems and disaster recovery.

As part of the Spiceworks University program, I was an independent contractor delivering official Spiceworks University classes. SpiceTrainers deliver 4-hour classes on various topics related to the Spiceworks software product and small business IT.

Authored / presenter of business and technical programs improving team performance.Re-engineered processes and job functions for implementation of decision support systems and management information systems.Envisioned and led successful strategic marketing initiative for the development and international launch of a church's web-based ministry for mentoring ministers and leaders world-wide.Developed a highly complex and integrated campaign management system. Candidate was successfully elected to the U.S. Congress.Developed and implemented Inventory Management Systems and Payroll Systems.

Provided technical expertise in all aspects of computing technology for the company. Planned and implemented a wireless hotspot for customers, including start-up guide for customers.Responsible for ongoing maintenance of computer systems.Enhanced training materials. Performed customer service functions, including software, books and other related items as required.

Team lead and key player in start-up of the Technical Services Group in projects throughout different phases: design, scope analysis, project strategy, system enhancement, project status, training and rollout.Served as Technical Lead, Project Manager and liaison to Andersen Consulting GroupAuthored / presenter of cultural and technical programs improving team performance.Coached, motivated, trained and proactively supported sales, support and implementation teams in performance improvement, technical skills, and customer support.Regularly devoted extended efforts to meet project deadlines. In several cases, served as a change advocate, transforming dissatisfied clients into premier references.Developed and promoted online knowledge-base to serve and support a 63,000-customer base.Worked with High Profile and Complex migration clients; researched and responded to Non-Standard Migration Requests; and followup of client feedback forms.

Led initiative to develop and implement multiple in-store systems. Introduced automatic delivery of database feeds to disparate reporting structures.Authored and presented training programs for implementing new technologies to improve team performance and increased productivity by 35%. Developed and incorporated new company standards for security levels and program level access to corporate applications and LAN.

Team Lead in developing and implementing corporate projects. Authored / presenter of technical training programs for implementing new technologies to improve team performance and increased productivity by 35%.Introduced automatic delivery of database feeds to disparate reporting structures.Led initiative to develop and implement multiple systems: automated reporting of credit risks and skip tracing, ADP payroll conversions, corporate knowledgebase and in store rental program.Developed and incorporated new company standards for security levels and program level access to corporate applications and LAN.

Authored / presenter of training programs for implementing new processes and procedures, and proactively supported cross-functional team members.Saved the XDPE product line by effectively managing and re-engineering processes within a 6-month period, thereby preventing the product line from being terminated.Facilitated the development and implementation of new processes/tools for managing customer/ prospect enhancement requests, which was chosen out of Xerox's worldwide divisions as one of the corporation's top five processes of 1996. This process is now the benchmark process for all other Xerox printer products.

Developed and implemented training programs for professional development of support staff.Pioneered entrepreneurial techniques in developing a corporate PC and LAN support group. Delivered project 6 months ahead of schedule.Enhanced productivity by 40% through the design, development and implementation of HelpDesk and TIC software, network-based support applications.

Developed and implemented training programs for professional growth of support staff. Enhanced productivity by 40% through the design, development and implementation of HelpDesk and TIC software, network-based support applications.

Improved training of new and cross training of existing employees by authoring standard operating procedures. Solely responsible for Data Cleanup Expert System. Assisted with Problematic Analysis.Unprecedented track record in development, troubleshooting and delivery of expert systems that increased productivity and efficiency by 600%.

Improved training of new employees and cross training of existing employees by authoring standard operating procedures. Unprecedented track record in development and delivery of expert systems that increased productivity and efficiency by 600%.Designed and developed program modules and successfully solved major design and productivity issues.

Helped management achieve short-term and long-term goals by planning, designing, developing, implementing and maintaining operating Management Information Systems on personal computer, mainframe and multi-platform environments.Improved management's productivity 100% by developing, implementing and administrating an on-line Job Description System to insure compliance to newly implemented ADA legislation.

Directed the customized product design, development, and implementation of decision support systems on cross platform environments for senior executive management.Advanced TQM conceptsProvided specialized executive support for Special Management Teams: the Martin Marietta and GE Merger Team, and the Union/Labor Negotiations Team.Awarded a Sole Source contract during first year of contract.

Supported upper management in reporting monthly activity indicators, including development of databases for tracking and inventory purposes. Provided hardware and software installation, training and support for all Human Resources departments. Responsible for computerized documentation maintenance, tracking of engineering functions, upgrading of schematic and assembly drawings, and circuit card troubleshooting.