Daniel Carvalho Email & Phone Number

São Paulo, Brazil

- Support IS Business Process Manager with the implementation of IS projects according to the roadmap and the priorities defined by the commercial areas in MX and LATAM.- Read the processes, software and hardware analysis for requirements gathering and defined the scope for each IS initiative. Identify and integrate the IT proposal solution, aligned with the different areas that will be part of the delivery team (software development, architecture, data governance, IT security, etc.)-Followed up the building/development process to ensure that the delivery teams were working on the requirements and priorities defined by business areas, according to the scope of each project.- Identified new business initiatives that involve IS solutions. Guide the business areas in the process of formalizing a project request and include it in the IS backlog and roadmap.- Kept up-to-date Clarity with the info about each idea in the IS roadmap.- Kept up-to-date on the status of each project in implementation.-Assured that every project has the documentation and requirements defined by the PMO (Project Management Office) on each phase of the project’s life cycle.- Collaborated closely with cross-functional teams, including development, design, and product management, to gather and define detailed technical requirements for the projects

São Paulo, Brazil

• Managed the effective execution of the core processes of a project or portfolio of projects between USD 5M to USD 10M (dependent upon portfolio)• Managed a portfolio of 16 IT projects focused on the FSI (Financial Services Industry) and Insurance industries• Liaise between departments and clients to organize strategy discussion• Coolaborted with a cross-section team to map and improve the client’s operations• Worked closely with senior consultants to perform market research• Used innovative problem-solving and critical thinking approaches to proactively solve a broad range of problems across initiatives

• Collaborated with clients to understand their business objectives and challenges, conducting comprehensive needs assessments.• Utilized data analysis tools and methodologies to extract, clean, and analyze large datasets, identifying key insights and trends.• Worked closely with cross-functional teams to design and implement innovative solutions and process improvements.• Assisted in the development of strategic business plans, financial models, and market research to support clients in making informed decisions.• Conducted cost-benefit analysis and ROI assessments for proposed projects, enabling clients to prioritize investments effectively.• Prepared and delivered clear and concise reports and presentations to clients, summarizing findings, recommendations, and action plans.• Participated in internal and external stakeholder meetings, contributing expertise and insights to drive project success.

São Paulo, Brazil

São Paulo, Brazil

• Coordinated the implementation of the first international branch, raising over 30 million dollars in sales in the first quarter• Proactively managed risk and issues, and mitigation efforts as appropriate• Advised and presented dashboards to upper management about projects and their updates • Worked with multi-disciplinary teams to meet deadlines and implement new projects• Aided the strategic financial planning area by creating Business Plans to see the impact of the projects• Coordinated a 100 million USD project portfolio with several projects in the areas of distribution, expansion, and digital retail• Integrated agile methodology (SCRUM) with every cross-team and every project • Developed risk analysis of each project and their respective KPIs • Standardized processes focusing on improving time and resources

• Conducted in-depth data analysis of customer feedback, surveys, and market research to identify key trends and areas for improvement.• Created comprehensive customer journey maps to understand touchpoints and interactions at every stage of the customer lifecycle.• Implemented strategies for collecting customer feedback through surveys, focus groups, and social media monitoring.• Collaborated cross-functionally to address root causes of customer issues, resulting in significant improvements in customer satisfaction.• Defined and tracked key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and report findings to management.• Stayed up-to-date with industry trends, customer preferences, and emerging technologies to adapt strategies accordingly.• Presented insights and recommendations to internal stakeholders, enabling data-driven decision-making.• Collaborated with various teams to streamline processes, enhance customer interactions, and ensure a consistent and exceptional customer experience.

• In charge of teaching 10 and 11 year-older kids different school subjects in a relaxed but effective way• Implemented the first Gamification reward system in the program, which increased students’ performance and their English level.

Guaratinguetá Area, Brazil

Improved by 20% students’ English skills in one semester by redesigning new activities as well as providing more vocabulary and more grammar

• In charge of translating deals from Bitcoin buyers and suppliers• Accustomed to the major terms of a Bitcoin transactions and their influence

Cruzeiro Area, Brazil

- Teach basic English to small groups of students.- Focus on conversational English and work on students' pronunciation.

Torrance Ca

- Enhanced students’ understanding by finding new ways to explain certain concepts and problems.- Clarified questions students had at their given level at the school.

Master Of Business Administration - Mba, Data Science And Analytics

Specialization, Data Analyst

Activities and Societies: - Focus on tools for Data Science such as SQL, Python, and Excel - Real appliable projects that reflect.

Pós-Graduação, Gestão Financeira

Bachelor’S Degree, Accounting

Very broad course, where you learn several applications of accounting and the laws behind it. The course mandates that in order.

Bachelor'S Degree, Economics

Activities and Societies: - Member of the Kappa Sigma Fraternity - Double Major in Economics and Statistics - Member of the Kappa Sigma.

Associate Of Arts (Aa), Economics

Activities and Societies: Permanent Member of the Alpha Gamma Sigma - Graduated with honors in Economics while taking accounting.

No Degree Course, Chinese Mandarin

Studied Chinese Mandarin. Lessons were taught by Chinese teachers in English at first and in just Chinese afterwards.

High School, Variety Of Classes Necessary To Receive The Ib Diploma

Activities and Societies: - Soccer team - Captain and MVP for two years Earned the International Baccalaureate (IB) Diploma after two.