David Schauer-West Email & Phone Number

Los Angeles, Ca

Los Angeles, California

Los Angeles, Ca

► Provide vision & leadership for all aspects of IT including several enterprise initiatives.• Rolled out some of the CU's most keenly anticipated & successful products: mobile banking, remote deposits, paperless membership app, website redesign• Spearheaded a cross-functional group to develop a "Virtual Branch" master plan• Led the creation of an enterprise-wide business continuity plan over 8 months, culminating in a robust, successful tabletop exercise► Lead and develop a lean IT team to develop continuously-improved service.• Orchestrated the automation of 65 daily IT operations, freeing up 8 hours per day• Managed hardware/IT infrastructure rollout for temporary branch on tight deadline for peak season, opening 1500 accounts in 1 week• Migrated recently-closed facility to new, top-producing branch while moving high-volume call center with no interruption in service► Work closely with non-technical leaders throughout the organization to identify and execute on opportunities to improve cost effectiveness and customer service. Negotiate and manage vendor relationships. • Researched, selected, and installed the company's first document imaging system, eliminating $40k/yr in paper document creation, storage, and retrieval costs• Automated the prequalifying, processing, and funding of $3M in Holiday Loans via Home Banking app, saving more than 200 overtime hours every year• Customized and implemented an off-the-shelf cross-sell system facilitating over $5M in loan referrals► Directly engage the board of directors to deliver progress reports, forecasts, and new IT strategies.• Developed an all-new Information Security policy that eliminated dozens of regulator findings

Los Angeles, Ca

► Deployed, operated, & maintained Windows servers • Transitioned a dozen servers from end-of-life hardware to new VMware ESX technology, increasing flexibility while saving $12,000 in annual maintenance/hardware expenses.► Administered & programmed reports for Symitar core banking system running on AIX► Managed four-location network infrastructure • Migrated 15 servers and core network infrastructure into a proper co-location data center and implemented redundant connectivity over fiber and T1 cabling to the branches, eliminating power outages and system failures that were occurring 6 times per year.► Administered and provided end-user support for various line-of-business applications and Microsoft products • Introduced a help desk ticketing and issue-tracking system to assist IT team in providing more responsive internal support to 200+ technical issues a month

Los Angeles, Ca

► Provided hardware and software technical support to end users► Recommended and deployed new hardware and software► Administered Cisco networking devices & Windows servers