AeroLeads people directory · profile
Doug Schell Email & Phone Number
Managing Director, Omnichannel and Distribution Technology
at
AAA Club Alliance
1 work email found
@aaamidatlantic.com
2 phones found area 302
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Managing Director, Omnichannel and Distribution Technology
Location
Wilmington, Delaware, United States
Company size
Who is Doug Schell? Overview
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Quick answer
Doug Schell is listed as Managing Director, Omnichannel and Distribution Technology at AAA Club Alliance, a company with 3367 employees, based in Wilmington, Delaware, United States. AeroLeads shows a work email signal at aaamidatlantic.com, phone signal with area code 302, and a matched LinkedIn profile for Doug Schell.
Doug Schell previously worked as Managing Director, Omnichannel & Distribution Technology at Aaa Club Alliance and Managing Director, Automotive Solutions Administration & Dispatch Operations at Aaa Club Alliance. Doug Schell holds Aaa Mid-Atlantic Leadership Training, Organizational Leadership from University Of Delaware Professional & Continuing Studies.
Company email context
Email format at AAA Club Alliance
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{first_initial}{last}@aaamidatlantic.com
86% confidence
AeroLeads found 1 current-domain work email signal for Doug Schell. Compare company email patterns before reaching out.
Profile bio
About Doug Schell
Current focus is on overseeing and directing business process improvement and financial analysis and reporting aimed at identifying opportunities to improve and maintain business line operational effectiveness and efficiencies, reduce business line expenses and costs and understand member usage trends; ensuring timely, cost effective and efficient payment of vendors and independent service providers; overseeing the strategic evolution and implementation of operational supporting technologies and evaluating and implementing new technologies and solutions that continues to support the roadside assistance member value proposition. Over 10 years of my career have been spent supervising or managing high volume, 24/7 contact center / service delivery operations. The balance of my career has been focused on overseeing strategic projects, process improvement, and the effective deployment and utilization of the systems, technologies and business financial reporting that support service delivery operations and the overall business line strategic goals and objectives.
Listed skills include Telecommunications, Leadership, Call Centers, Strategic Planning, and 21 others.
Current workplace
Doug Schell's current company
Company context helps verify the profile and gives searchers a useful next step.
Aaa Club Alliance
10 roles
Doug Schell work experience
A career timeline built from the work history available for this profile.
Managing Director, Omnichannel & Distribution Technology
Current
Apr 2022 - Present
Managing Director, Automotive Solutions Administration & Dispatch Operations
Accountable for providing leadership oversight and strategic direction over the day-to-day operations of the organization’s 24/7 service delivery dispatch operation, as well as several technology and financial focused support areas ensuring that we deliver a high quality, contemporary and cost effective roadside assistance experience to our Members..
Feb 2021 - May 2022
Managing Director, Automotive Solutions Administration
Responsible for overseeing and directing the activities of several support and administrative areas within the business line that were accountable for systems administration and support, analyzing operational and technology workflows and processes and member satisfaction (service quality) data to develop programs and implement controls targeting improved.
Nov 2016 - Feb 2021
Director, Automotive Solutions Administration
Responsible for directing the activities of the business line’s Quality Assurance, Payments and Disbursements, Process Improvement, Project Management and Technology & Systems teams. Responsible for providing the business intelligence analysis for projects and initiatives of strategic value that supports operational, technology and financial performance.
Apr 2011 - Nov 2016
Manager, Automotive Services Technology & Systems
Responsible for deploying and maintaining complex and specialized telecommunications, mobile & operational systems and technologies key to supporting the effective and efficient delivery of roadside assistance services, as well as projects of strategic value to the business.
Aug 2010 - Apr 2011
Manager, Automotive Services Telecommunications And Special Projects
Responsible for the organization, management and deployment of complex and specialized telecommunications solutions, strategies and projects of strategic value to various business lines and 24/7 call center oriented operations across the organization.
Feb 2004 - Aug 2010
Telecom Analyst, Automotive Services
Responsible for providing telecom support to 24/7 call center oriented operations. Support included traditional PBX administration support (moves, adds & changes) as well as call flow design and implementation on the Avaya telecommunications platform.
Sep 2002 - Feb 2004
Manager, Aaa By Phone
Responsible for managing a high volume, inbound member services/sales oriented call center operation.
Sep 1999 - Sep 2002
Manager, Emergency Road Service Operations
Responsible for managing a 24/7 combination dispatch and call center operation that provided AAA emergency roadside assistance services.
Mar 1993 - Sep 1999
5 education records
Doug Schell education
Aaa Mid-Atlantic Leadership Training, Organizational Leadership
University Of Delaware Professional & Continuing Studies
Certificate Of Achievement, Leadership Advantage
Dale Carnegie Training
Certification, Call Center Management & Technology
Purdue University College Of Call Center Excellence
Certification, Call Center Management & Technology
At&T College Of Call Center Excellence
Bachelor Of Science, Business Management
Penn State University
FAQ
Frequently asked questions about Doug Schell
Quick answers generated from the profile data available on this page.
What company does Doug Schell work for?
Doug Schell works for AAA Club Alliance.
What is Doug Schell's role at AAA Club Alliance?
Doug Schell is listed as Managing Director, Omnichannel and Distribution Technology at AAA Club Alliance.
What is Doug Schell's email address?
AeroLeads has found 1 work email signal at @aaamidatlantic.com for Doug Schell at AAA Club Alliance.
What is Doug Schell's phone number?
AeroLeads has found 2 phone signal(s) with area code 302 for Doug Schell at AAA Club Alliance.
Where is Doug Schell based?
Doug Schell is based in Wilmington, Delaware, United States while working with AAA Club Alliance.
What companies has Doug Schell worked for?
Doug Schell has worked for Aaa Club Alliance.
How can I contact Doug Schell?
You can use AeroLeads to view verified contact signals for Doug Schell at AAA Club Alliance, including work email, phone, and LinkedIn data when available.
What schools did Doug Schell attend?
Doug Schell holds Aaa Mid-Atlantic Leadership Training, Organizational Leadership from University Of Delaware Professional & Continuing Studies.
What skills is Doug Schell known for?
Doug Schell is listed with skills including Telecommunications, Leadership, Call Centers, Strategic Planning, Management, Team Building, Strategy, and Program Management.
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