Dennis Schmeider work email
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Dennis Schmeider personal email
Dedicated professional with more than 15 years of Telecommunications / Data experience focused on providing technical solutions to critical and strategic customer issues, needs, and systems. A proven track record of providing customer service and support to large National and Global accounts. Managed field operations organizations in New York City / New Jersey with 21 engineers that provided implementation, project management and break fix services. Prior to the management assignment, I was a telecommunications engineer with responsibility for implementing large telecommunications systems for fortune 500 companies in the New York/New Jersey area.
Skycom Global Communications
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Director Of Operations -Skycom Global Communications Feb 2014 - PresentNew York CityResponsibilities include:• Manage on-site telecommunication services for New York City Health and Hospitals.• Oversight of 17 service technicians supporting 10 hospitals and over 100 clinics throughout the 5 boroughs of New York City• Evaluate the efficiency of business procedures and applied improvements • Oversee customer support processes and organized them to enhance customer satisfaction• Established uniform processes and procedures that are efficient and cost effective• Assess customer feedback and make necessary improvements• Manage relationships and agreements with external partners and vendors
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Project ManagerUnify Jul 2013 - Jan 2014Greater New York City AreaPROJECT MANAGER: MANAGED SERVICES GROUP (contracted through Networks Dynamics Inc.) Provide Project Management responsibilities for New York City Health and Hospitals Systems (NYCHHC) throughout the five boroughs of New York City. NYCHHC has 21 primary state run hospitals with an additional 81 clinics. Duties include: Site Surveys, create SOW’s, obtaining bids from third parties, presenting SOW and pricing to the customer, issuing third party PO,s, management of multiple projects simultaneously and most importantly ensuring customer satisfaction when work is completed. -
Service Delivery ManagerSiemens Enterprise Communications Jan 2013 - Jul 2013Harrisburg PaSERVICE DELIVERY MANAGER (contracted through Networks Dynamics Inc.) Provide service delivery excellence to over 38,000 Common Wealth of Pennsylvania end users. Responsibilities include managing a team of 7 on-site operation engineers, multiple field engineers and Level 1 and Level 2 support personal. Lead Manager responsible for all service escalations. Providing timely resolution and updates to customer’s issues followed by root cause documentation if needed.
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Project ManagerSiemens Enterprise Communications Jun 2012 - Dec 2012Harrisburg, PaPROJECT MANAGER (contracted through Networks Dynamics Inc.) Provide PM responsibilities for a large scale VOIP deployment of the Siemens Unified Communication 8000 Platform including Xpressions Voice Mail, Fusion Call Control and Open Stage end units for the government agencies of the Common Wealth of Pennsylvania (COPA) Provided coordination between various Project Management teams: carrier, site/station survey, network and voice mail. Primary focal point for location contacts, sub-contractors and Verizon PM counterparts.
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Project ManagerThe Paragon Group Aug 2011 - May 2012Whippany NjPROJECT MANAGER JPMorgan Chase(contracted through The Paragon Group)) Provide PM responsibilities for a large scale VOIP deployment of the Cisco Unified Call Manager platform including Cisco Unity Voice Mail and 9971 Cisco end units to six JP Morgan Chase corporate locations. Each site contained between 500 – 3,000 end users. Provided coordination between various Project Management teams: carrier, site/station survey, network and voice mail. Primary focal point for location contacts, sub-contractors and Cisco PM counterparts.
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Field Engineering Manager Northeast RegionSiemens Enterprise Communications Sep 2003 - Oct 2010Provide outstanding customer support to large National and Global accounts. Regional Field Operations Management responsibilities including managing a team of 21 field operations employees in New York City / New Jersey. The team consisted of implementation engineers, project managers, software designers, and break fix engineers. The Field Engineering Manager is responsible for achieving balanced results for cost/expense management, customer satisfaction and employee management while utilizing the tools and processes available to drive overall business effectiveness. Maintain an active working relationship with sales, development and implementation personnel.
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Field Service EngineerSiemens Communications Jan 1993 - Jan 2003Highly technical position providing 1st level of Technical Support and consulting service on all Siemens products. Responsible for delivering high quality and professional support to Siemens’ largest customers, to ensure that their solutions and services are positioned successfully for the long term. Provided an external and internal single point of accountability across complex customer environments.
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Sr. Field EngineerIbm / Siemens Corporation Jan 1988 - Jan 1993
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Field Engineer - DesignerIbm / Rolm Corporation Jan 1986 - Jan 1988
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Field EngineerRolm, Inc Jan 1985 - Jan 1986
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Field EngineerNational Advanced Systems, Inc 1981 - 1985Maintained and provided field support for Fortune 500 enterprises in the Mainframe Data System environment
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Field EngineerTelex Computer Products, Inc Jan 1979 - Jan 1981
Dennis Schmeider Skills
Dennis Schmeider Education Details
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Business Management -
Control Data InstituteComputer Science And Technology
Frequently Asked Questions about Dennis Schmeider
What company does Dennis Schmeider work for?
Dennis Schmeider works for Skycom Global Communications
What is Dennis Schmeider's role at the current company?
Dennis Schmeider's current role is Director of Operations at SkyCom Global.
What is Dennis Schmeider's email address?
Dennis Schmeider's email address is dd****@****ast.net
What schools did Dennis Schmeider attend?
Dennis Schmeider attended City University Of New York-College Of Staten Island, Control Data Institute.
What skills is Dennis Schmeider known for?
Dennis Schmeider has skills like Telecommunications, Project Management, Customer Service, Management, Troubleshooting, Voip, Vendor Management, Voice Mail, Disaster Recovery, Call Center, Program Management, Ip.
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