Dennis Schmeider Email & Phone Number

New York City

Responsibilities include:• Manage on-site telecommunication services for New York City Health and Hospitals.• Oversight of 17 service technicians supporting 10 hospitals and over 100 clinics throughout the 5 boroughs of New York City• Evaluate the efficiency of business procedures and applied improvements • Oversee customer support processes and organized them to enhance customer satisfaction• Established uniform processes and procedures that are efficient and cost effective• Assess customer feedback and make necessary improvements• Manage relationships and agreements with external partners and vendors

Greater New York City Area

PROJECT MANAGER: MANAGED SERVICES GROUP (contracted through Networks Dynamics Inc.) Provide Project Management responsibilities for New York City Health and Hospitals Systems (NYCHHC) throughout the five boroughs of New York City. NYCHHC has 21 primary state run hospitals with an additional 81 clinics. Duties include: Site Surveys, create SOW’s, obtaining bids from third parties, presenting SOW and pricing to the customer, issuing third party PO,s, management of multiple projects simultaneously and most importantly ensuring customer satisfaction when work is completed.

Harrisburg Pa

SERVICE DELIVERY MANAGER (contracted through Networks Dynamics Inc.) Provide service delivery excellence to over 38,000 Common Wealth of Pennsylvania end users. Responsibilities include managing a team of 7 on-site operation engineers, multiple field engineers and Level 1 and Level 2 support personal. Lead Manager responsible for all service escalations. Providing timely resolution and updates to customer’s issues followed by root cause documentation if needed.

Harrisburg, Pa

PROJECT MANAGER (contracted through Networks Dynamics Inc.) Provide PM responsibilities for a large scale VOIP deployment of the Siemens Unified Communication 8000 Platform including Xpressions Voice Mail, Fusion Call Control and Open Stage end units for the government agencies of the Common Wealth of Pennsylvania (COPA) Provided coordination between various Project Management teams: carrier, site/station survey, network and voice mail. Primary focal point for location contacts, sub-contractors and Verizon PM counterparts.

Whippany Nj

PROJECT MANAGER JPMorgan Chase(contracted through The Paragon Group)) Provide PM responsibilities for a large scale VOIP deployment of the Cisco Unified Call Manager platform including Cisco Unity Voice Mail and 9971 Cisco end units to six JP Morgan Chase corporate locations. Each site contained between 500 – 3,000 end users. Provided coordination between various Project Management teams: carrier, site/station survey, network and voice mail. Primary focal point for location contacts, sub-contractors and Cisco PM counterparts.

Provide outstanding customer support to large National and Global accounts. Regional Field Operations Management responsibilities including managing a team of 21 field operations employees in New York City / New Jersey. The team consisted of implementation engineers, project managers, software designers, and break fix engineers. The Field Engineering Manager is responsible for achieving balanced results for cost/expense management, customer satisfaction and employee management while utilizing the tools and processes available to drive overall business effectiveness. Maintain an active working relationship with sales, development and implementation personnel.

Highly technical position providing 1st level of Technical Support and consulting service on all Siemens products. Responsible for delivering high quality and professional support to Siemens’ largest customers, to ensure that their solutions and services are positioned successfully for the long term. Provided an external and internal single point of accountability across complex customer environments.

Maintained and provided field support for Fortune 500 enterprises in the Mainframe Data System environment

Business Management

Diploma, Computer Science And Technology