Derek Schoeberle Email & Phone Number

Atlanta, Ga, Us

Waukesha, Wisconsin, United States

Oversee daily business operations of the Warranty department (to include Service, Quality, Product planning, Engineering, Legal, Customer Service) to develop strategic initiatives & programs to improve the warranty process with the primary focus on ensuring retail customer satisfaction. This includes providing assistance to the dealer network through telephone assistance and email communication for all product lines. Maintain a continual focus on cost reduction and program improvement to achieve increased profitability. Execute quality control plans for compliance to standards while driving variation reduction within the process. Develop monthly reporting on specific warranty and technical service KPI’s. Establish, standardize, and maintain quality operation systems that effectively monitors product performance trends and drives improvement that result in improved customer satisfaction and support Quality Operations Initiatives. Provide Engineering, Manufacturing, Supply Chain and Quality departments with warranty analytics to facilitate and encourage design changes, improvements, or more stringent quality control measures.Assist with budgeting and planning including formulating strategic objectives & cost avoidance objectives for different departments.Create containment plans as necessary and drive the implementation of corrective actions within the responsible groups to reduce overall warranty expenses. This includes working closely with Global Sourcing, Product Quality, Production, Engineering and Legal. Manage the Warranty policies & procedures including warranty and goodwill parameters, Dealer and Customer escalated Queries, Audit and Legal appeals. Manage and expand existing and extended warranty programs both domestically & internationally. Forecast and monitor efficiency, proficiency, and effectiveness, looking for opportunities to increase revenue and reduce costs without compromising service center or mobile service deliverables.

Greater Atlanta Area

Statement of Work (SOW) contract management for Johnson & Johnson: responsible to compliance analysis/audit, cost savings consulting with vendors/client, change orders, and funding validation. Collaborate to facilitate and monitor the procurement and IC/RFx/SOW process life cycle. Responsible for strategizing and negotiating with suppliers and vendors to acquire the most cost-effective deals and to reduce procurement expenses. Manage cross functional teams to facilitate the definition of category plans, defining and leading negotiations, supplier, and stakeholder management to ensure agreed objectives are met or exceeded.Perform Onboarding/Compliance Evaluation, including MSA Renewal processing support. Including managing the Non-qualified Independent Contractor process. Maintain project and case records in the designated technology platforms, including Salesforce administration, Fieldglass invoice support, and SAP Ariba Purchase Order (PO) creation while monitoring approval/denial, funding, accounting validation, etc.Proactively identify service delivery issues and coordinate timely resolution. Coordinate the analysis and solution with stake holders and define a course of resolution. Maintain project and case records in the designated technology platforms. Upon request, produce standard and ad-hoc reports from technology platforms.

Marietta, Georgia

Oversee daily business operations of all US operational departments. Direct, manage, and optimize the overall operations and employees by establishing systems to collect metrics, analyze productivity and set performance targets that will meet revenue and cost goals.Collaborate to facilitate and monitor the procurement and IC/RFx/SOW process life cycle with new and current vendors while managing relationships to ensure that all processes are executed in the timelines set.Establish and implement departmental policies, goals, objectives, and procedures, conferring with International Director as necessary ensuring that all operations maintain a correct, cost effective and are alignment with agreed performance objectives and set quality requirements. Manage process changes, enhancements and modifications to facilitate implementation of new or improved business processes. Communicate to department managers such changes and modifications using appropriate communication tool(s). Monitor financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement to achieve increased profitability. Recruit, orient, evaluate, discipline, supervise and coach management staff. Ensure that employees follow company policies and procedures related to record keeping, quality of reporting & documentation, and customer communication. Oversee the compliance of all legal requirements that affect the company businesses and operations. Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA, and other governmental regulations.

Served on Board of Directors of Portable Generator Manufacturer Association (PGMA).Responsible for the development and implementation of all long-range retail, wholesale and marketing strategies for Yamaha Outdoor Power Equipment (OPE) and Multipurpose Engines (MPE).Provide recommendations and coordinate sharing of information between YMUS and the factory’s Product Planning Department. Facilitate research of consumer usage and needs through surveys and focus groups to target new product development & market conditions. Develop and activate national retail / marketing programs and initiatives. Monitor results and make adjustments for best ROI. Plan and assist with new product launch, including trade shows and supporting marketing objectives. Review existing contracts with vendors and renegotiate as necessary, and procurement of potential new vendors or production partners.Monitor dealer / distributor / account inventory as well as YMUS OPE and MPE inventory to provide recommendation for production orders.Coordinate production schedule with external vendors and internal support groups.Travel domestically and internationally to gain market and consumer knowledge for all aspects of the product lifecycle. Including but not limited to trade shows, consumer events, and dealerships.

Brea, Ca

Responsible for communication with all motorcycle & general-interest media regarding Suzuki motorcycles, ATV's and scooters. Utilize communication skills and product knowledge to ensure Suzuki products are represented in a positive manner during initial product launch, and follow-up testing and evaluation by all media. Provide additional product support knowledge to various communications, sales and marketing projects.Ensure the successful launch of new models to endemic media, non-endemic media and SMAI staff by organizing new-product press introductions. Efficiently communicate and organize with internal and external logistics, plus tech service, and outside partners such as photographers and others.Maintain daily contact with endemic and non-endemic media, sharing motorcycle, ATV and Scooter product information, both in an active and reactive manner. Handle all product related media inquiries promptly. Manage product information of current specifications, features and new product information, and communication to the project leaders inside of SMAI related to media website, consumer website, sales support information, product information bulletins, etc. Coordinate product test request for motorcycle, ATVs and Scooters with individual media for product tests, performance project stories. Assist SMAI product planning and R&D group with motorcycle , ATV and Scooter testing and development.

Brea, Ca

Responsible for communication with all motorcycle & general-interest media regarding Suzuki motorcycles, ATV's and scooters. Utilize communication skills and product knowledge to ensure Suzuki products are represented in a positive manner during initial product launch, and follow-up testing and evaluation by all media. Provide additional product support knowledge support to various communications, sales and marketing projects.Manage product information of current specifications, features and new product information, and communication to the project leaders inside of SMAI related to media website, consumer website, sales support information, product information bulletins, etc. Ensure the successful launch of new models to endemic media, non-endemic media and ASMC staff by organizing new-product press introductions. Efficiently communicate and organize with internal and external logistics, plus tech service, and outside partners such as photographers and others.

Brea, Ca

Manage brand to reflect Suzuki as a media brand, not just a manufacturer, on all platforms and across internal departments. Developed and distributed press releases for the Motorcycle & ATV division. Coordinated new model press introductions and conduct the launch of new products and presentation to media. Develop and manage production and distribution of marketing communication material to support the sales staff, including study brochures, one-sheet collateral, and product presentations.Define goals of participation in events and develop strategy to achieve goals in order to maximize involvement from an industry perspective while maintaining project timelines and manage department budget. Implement tactics and manage events on site. Act as on site representative, talking with media, consumers and directing sales leads appropriately.

Brea, Ca

Oversee and manage the day to day functions of the Motorcycle Field Service operation with the primary focus on ensuring retail customer satisfaction with Suzuki products and Suzuki dealers. Additionally provide extensive guidance and training to staff of Technical Service Managers, management-wise and technically, to allow them to ensure dealers are profitable and able to satisfy the service needs of the retail customer. Assist in establishing and implementing service programs and policies and procedures for the network of dealers nationwide. Establish and maintain the budget for the service programs and the travel costs for the field service staff. Maintain and monitor database and other statistic information regarding customers, Suzuki dealers, and employees. Administer and coordinate the data collected from Tech-line call center, TSM field consultations and Customer Service data to ensure information is being reported to ASMC QA department. Record, analyze and track information that will help determine specific areas needing improvements. Implement corrective action and establish goals for field staff based on the analysis of the statistics.

Brea, Ca

Responsibilities include providing technical assistance and training on Suzuki products and procedures to dealer network. Meet with Suzuki dealers and provide training to ensure the dealers can provide prompt, professional and courteous service to Suzuki owners. Protect the company’s interests by controlling expenses and making proper and fair decisions for warranty and non-warrantable repairs.Provide technical assistance to dealers who experience diagnostic difficulties. This is assistance provided through in person visits and through Tech-line telephone assistance hot-line. Plan and conduct service training seminars within assigned territory. Determine technical, management, policy and procedure training topics based on research of questions and problems encountered by dealers in territory. Provide technical service expertise and perspective for product improvement, dealer training and retail customer education by participating with other company activities and events such as technical training curriculum development, technical training course instruction, product testing, consumer promotional events, dealer open houses and other industry events. Make authorization decisions for both warranty and non-warranty goodwill repairs. Determine the value and effect these authorizations will have on the company, the dealer, and the customer in regards to future sales. Inspect vehicles/units that experience irregular operational characteristics or symptoms. Provide thorough, detailed reports of the inspection to help the factory analyze the situation and develop a course of action to remedy the dilemma and ensure a more satisfied customer base. Inspect vehicles/units that are involved in alleged defect related accidents. Provide thorough, detailed reports and photos of the inspection to allow Suzuki management to make appropriate decisions for potential lawsuit cases.

Whitewater, Wi

Instructor of small engine theory and operations course, including basic electricity/electronics, diagnostic skills, and proper troubleshooting techniques for two and four cycle engines.

Jefferson, Wi

Responsible for service department operations, including profit/loss accountability. Duties included customer scheduling, computer system, personnel management, training new employees and department inventory control.

Beloit, Wi

Responsible for service department operations, including profit/loss accountability. Duties included customer scheduling, computer system, personnel management, training new employees and department inventory control.

Aeronautics & Technology, Federal Aviation Administration (Faa), Airframe & Powerplant (A&P) Certification

Bachelor Of Science - Bs, Business Managment, (50 Credits Remaining)