Dennis Schuurbiers Email & Phone Number

Antwerpen, Vlaanderen, België

Brussels, Brussels Region, Belgium

Account Manager at Capgemini: Responsible for client relationships, budget oversight, risk management, and contract negotiation.Program Manager at Capgemini: Oversees the SIAM and cloud program, manages project teams, and ensures transparent reporting.Senior Project Manager (Telecoms): Successfully handles critical projects, focusing on stakeholder engagement and portfolio management.Senior Chapter Lead ICT: Coordinates project execution, enhances portfolio management, and seeks innovative techniques

Brussels, Brussels Region, Belgium

As the chapter lead for engagement management, I oversee three closely interrelated practices:Project Management: I ensure the successful execution of projects by coordinating resources, timelines, and deliverables. My focus lies in achieving project objectives efficiently and effectively.Engagement Management: In this role, I foster a positive work environment where team members can thrive and enhance their competencies. I actively manage a diverse team comprising individuals from different nationalities.Portfolio Management: I contribute to the strategic oversight of the organization’s portfolio. By aligning projects with business goals, I enhance overall performance and drives value.Key Responsibilities:o Work Environment: Prioritize creating an environment conducive to professional growth and skill development.o Team Management: Oversee day-to-day operations, ensuring seamless collaboration among team members.o Employee Development: Provide training, coaching, and supervision to enhance team members’ capabilities.o Process Improvement: Actively contribute to refining processes and procedures for optimal efficiency.o Precise Planning: Meticulously plans and administers resources to achieve project and organizational goals.

Brussels, Brussels Region, Belgium

In his role as operations lead, I managed a department of 60 professionals. This multifaceted team was organized into four distinct chapters: SIAM, Cloud, CEE, and Cyber.Key Responsibilities:• Operational Oversight: Responsibility for the day-to-day operational tasks within the department. This included human resource management, budget oversight, and bench management. • Client Satisfaction: Prioritized client delight by ensuring the consistent delivery, professional, and proactive services. • Process Expertise: Understanding of relevant processes and procedures, particularly in administration and recruitment. • Team Supervision: Supervising the teams, fostering a collaborative environment conducive to exceptional service delivery. • Workload Prioritization: Monitoring and prioritized the team’s workload to meet client expectations. Additional Contributions: • Performance Metrics: I met all targets and deadlines outlined in Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). • Financial Management: Accurately forecasted and managed costs, ensuring project profitability. • HR Reporting: Actively participated in preparing HR-related reports, focusing on workload management, SLA achievement (including quality), and process efficiency. • Continuous Improvement: By analyzing management reports, I identified trends and introduced enhancements to optimize operations. • Team Leadership: I motivated team members, encouraging their professional development and fostering cooperative teamwork across the organization. • Client-Centric Approach: Consistently sought ways to enhance client satisfaction, aligning services with their evolving needs. • Audit Support: Provided support during internal and external audits related to administration and recruitment.

Brussels, Brussels Region, Belgium

Strategic Leadership in Cloud SolutionsI had a leadership role, overseeing a team of 25 professionals dedicated to cloud solutions. This team comprised engineers, architects, and center of excellence experts, collectively driving innovation and client success.Key Contributions:• Client Relationship Building: Exceeding client expectations by delivering exceptional results on assigned deliverables. My accountability extended to proactively identifying opportunities for additional work and cross-sales leads. • Strategic Guidance: Providing visionary leadership in cloud capabilities, aligning recruitment and upskilling efforts with current and future product development trends. • Competency Roadmap: Maintained a competency roadmap for all cloud-related roles, including architects, engineers, subject matter experts (SMEs), and consultants. • Community Engagement: As an active contributor to both local and global cloud communities, I fostered knowledge sharing and collaboration. • Integrated Solutions: Coordinating appropriate P&C (People and Culture) solution streams, ensuring technical solutions aligned with service line strategy and met client requirements.Chapter Lead Responsibilities: • Business Development: Business development and delivery strategies for the cloud domain. My thought leadership drove desired business outcomes for clients, local delivery, and presales efforts. • Stakeholder Collaboration: Collaborate with P&C Eastern Europe management, CIS senior stakeholders, and clients from Onshore regions. My holistic approach ensured seamless alignment across all facets of our cloud services. • Educational Initiatives: Successfully established a cloud education program, empowering team members with the knowledge and skills needed to excel in this dynamic field.

Brussels, Brussels Region, Belgium

I assumed responsibility for all client contracts, managing external vendors and Capgemini’s contractual agreements. My key responsibilities included:o Client Relationship Management: Operating as the lead point of contact for all matters specific to assigned account.o Budget Oversight: managed budgets related to client projects or services, allocating resources to meet client needs.o Risk Identification and Mitigation: proactively identified financial risks associated with the client account. I worked to mitigate these risks and ensure successful outcomes.o Financial Tracking: tracked billable hours, expenses, and other costs incurred during client engagement. generated accurate invoices and followed up on payments.o Strategic Planning: Forecasted future revenue and expenses to make informed decisions. I collaborated with clients to plan upcoming projects or initiatives.o Contract Negotiation: Oversaw customer account management, including negotiating contracts and agreements.o Effective Communication: liaised between customers and cross-functional internal teams.I provided transparent reporting and regular updates on account progress, milestones, and challenges.

Brussels, Brussels Region, Belgium

In my capacity as a program manager, I played a pivotal role in establishing and advancing the SIAM (Service Integration and Management) program roadmap. My responsibilities encompassed budget oversight, risk management, governance, and program scoping. Reporting directly to the head of ICT, I orchestrated projects related to ServiceNow, Configuration Management Database (CMDB), and catalog enhancements. My program manager responsibilities included:o Project Team Setup: meticulously assembled project teams to execute the program’s initiatives.o Financial Stewardship: Diligently managed the program budget, ensuring optimal resource allocation.o Risk Mitigation: Proactively identified and addressed risks, safeguarding project outcomes.o Operational Oversight: Operational steering to facilitated seamless project execution.o Transparent Reporting: Provided regular updates on project progress, milestones, and challenges.o Stakeholder Engagement: Devised comprehensive communication plans for each project, fostering effective stakeholder management.I exemplify professionalism, strategic acumen, and a results-driven approach in both program and contract management.

Brussels, Brussels Region, Belgium

I have successfully managed several critical projects within this client’s portfolio. My expertise spans diverse areas, including ICT, networks, remote working, and ICT relocations. Additionally, I actively contributes to enhancing communication, portfolio management, and project execution techniques.Key Contributions:o Project Management: Ensure seamless project execution by meticulously planning, coordinating resources, and delivering results. Focus on quality, timelines, and stakeholder satisfaction drives successful outcomes.o Stakeholder Management: Adeptly engages with stakeholders, fostering collaboration and alignment. My proactive approach ensures that project objectives resonate with client expectations.o Improving Communication: Actively contributes to enhancing communication channels within the organization.o Portfolio Management Enhancement: Collaborates on refining portfolio management practices, optimizing resource allocation and strategic alignment.o Project Management Techniques: Continuously seeks innovative approaches to elevate project management practices.

Brussels, Brussels Region, Belgium

I assumed critical roles in shaping the organization’s success. My responsibilities spanned portfolio management, project leadership, and event coordination. • Portfolio Management:I spearheaded the establishment of robust portfolio management practices. His strategic vision ensured alignment with organizational goals and optimized resource allocation.By implementing best practices, I elevated project outcomes, driving efficiency and value for clients. • Project Leadership:As a project leader, I managed teams with precision. My focus on quality, timelines, and deliverables contributed to successful project execution.• International Event Coordination:I orchestrated a prestigious international event, bringing together project and service managers from Sogeti Belgium, Sogeti Luxembourg, and Capgemini Belgium.This forum facilitated knowledge exchange, networking, and strategic discussions, enhancing cross-border collaboration. Key Tasks:• Process Management: I actively contributed to process refinement, ensuring streamlined operations and adherence to industry standards.• Effective Portfolio Oversight: I monitored and optimized the portfolio, balancing risk, innovation, and client satisfaction.• Event Management: Event planning and execution• Methodology Expertise: I leveraged PMI and PRINCE2 methodologies, aligning project execution with global best practices.

Brussels, Brussels Region, Belgium

This project was a Windows 10 development and migration project. My responsibilities spanned creating Windows 10 images, managing applications, and overseeing deployment across various Orange Office locations.Project ScopeWindows 10 Image Creation:• I orchestrated the creation of an English Windows 10 image specifically tailored for the Orange Office.• Application management was efficiently handled through SCCM (System Center Configuration Manager).• Windows 10 Migration and Deployment (Orange Office Belgium):• IL ed the pilot rollout, ensuring seamless deployment to desktops and laptops.• Data migration during Windows 10 deployment facilitated a smooth transition.• Ongoing support was provided to facilitate effective adoption.Windows 10 Migration and Deployment (Orange Office Luxembourg):• Similar to the Belgian office, I managed data migration during Windows 10 deployment.• Consistent support services were delivered.• Windows 10 Deployment for All Shops (Belgium and Luxembourg):• I oversaw the deployment of Windows 10 across all computers in Orange shops.• Governance and compliance were integral to this process.Operating System Security Enhancements:• I collaborated with Microsoft to enhance security features.• Key areas included Bitlocker, Credential Guard, and Device Guard.• User Acceptance Testing and Documentation:• Rigorous user acceptance testing was conducted on-site.• Comprehensive documentation, including FAQs and end-user guidance, was provided.Project Management Tasks:I created project plans, factoring in resources, budgets, risks, and issues.My strategic approach aligned with organizational goals, ensuring successful project execution.I exemplifies excellence in project management, technical acumen, and client-focused delivery.

Kontich, Flemish Region, Belgium

I had the role of project manager in two critical projects for our client. W10 Migration:• I orchestrated the migration of 400 workspaces from Windows 7 to Windows 10. This comprehensive effort spanned both Belgian and foreign locations.• Additionally, my team packaged 300 applications, ensuring seamless adoption of the new operating system.Alcopa Next:• In this project, I focused on enhancing service delivery. Key areas included improving the service catalog, enhancing assistance, and implementing robust quality management practices.Successful Completion:Both projects were executed to the customer’s satisfaction, reflecting my commitment to excellence.Key Tasks:Program Management:• I provided strategic oversight, ensuring alignment with organizational goals.Project Leadership and Management:• Planned and executed project activities, balancing resources, timelines, and deliverables.• Stakeholder management was integral to project success.I exemplify professionalism, strategic acumen, and unwavering commitment to successful project outcomes.

The Hague, South Holland, Netherlands

As the project manager within the CDC multi-project, assumed critical responsibilities for the successful datacenter migration. Let’s delve into the specifics:Physical Data Migration (Haarlem to Groningen):• I orchestrated the seamless physical migration of government data from Haarlem to Groningen.• Virtual Migration Relocation “Big4”: The relocation of the four most important customer applications to Groningen was meticulously executed.• Virtual migration of Datacenter AT to Groningen.• Infrastructure Upgrades and Consolidation: Projects related to middleware upgrades (SQL and Oracle), Redhat upgrades, and Windows upgrades (from 2000, 2003, and 2008 to W2012).• The consolidation and upgrade of Active Directory were also integral to the project.Key Tasks:• Budget Planning and Monitoring: I meticulously managed the project budget, ensuring optimal resource allocation.• Program Management: Strategic oversight aligned with organizational goals.• Project Management: Timelines, deliverables, and stakeholder satisfaction were prioritized.• Transition and Datacenter Migration: Seamless transition and data migration were integral to project success.• Establishing Datacenters: I played a pivotal role in setting up the new datacenters.

The Hague, South Holland, Netherlands

I worked on several projects concerning life cyclemanagement. Within this project, I worked as a multi project manager. I had a team of several project leaders to realize following projects:• AD2012: I drafted the plan to upgrade all 26 domains from windows 2003 to windows 2012. Following the advice of me, the project has been stopped, leading to a saving of 3 million euro. • Phasing out old operation systems. The goal of this project was the removal of upgrade of the old Windows 2000 and Linux systems. The machines were upgraded or removed from the domain. • Realization of a new storage environment. Within this project, a completely new storage environment has been built, based onNetApp. Afterwards the old storage environment (1.4 petabyte) has been migrated to the new environment, keeping into account which components could be reused Added up, the project budgets reached 5 million euros. I headed a team of 40 employees in total.

Hoofddorp, North Holland, Netherlands

Mission/Project Windows 7 MigrationI managed a project to upgrade all workstations from windows XP to Windows 7. This location happened on one location within The Netherlands (Hoofddorp) and five locations abroad, among which are Perth and ships of the Bluewater fleet.I managed the following taks:• Drafting a migration plan for all locations• Drafting a migration planning for all locations• Drafting product structure• Leading staff in place of the project manager

Breda, North Brabant, Netherlands

Windows 10 MigrationI worked on a project to upgrade all workstations from windows XP to Windows 7. This upgrade happened on two locations in The Netherlands (Breda and Rotterdam) and 9 locations abroad, among which were Houston and Shanghai. I led the project.The project realized these goals:• Worldwide migration of 440 Workstations• Migration and packaging of 120 applications to Windows 7 standards• Delivery of SCCM 2012 SP1• Delivery of Flexprofile manager• Delivery RDweb• Delivery Direct AccessI carried out these proceedings conform to IPMA-C and with the aid of PRINCE2

Rotterdam, South Holland, Netherlands

Nationale Nederlanden carries out daily changes to applications to improve services. These changes are built by application developers/administrators and implemented by technical administrators after. The systems ran on Windows, Tibco and SAP. The transitions happened weekly or monthly. Within this assignment, I worked as a transition manager. I was responsible for the transition of the applications.My responsibilities were:• Leading technical staff• Leading architects• Drafting the assignments for the technical staff• making the T, A and P environments available to technical staff• Drafting project norms and standards• Project leadership• Project management• Stakeholder management

Vianen, Utrecht, Netherlands

Description Sogeti wanted to allow their employees to work with their privately-owned material (laptop, iPad iPhone) on the computer infrastructure. The Bring Your Own Device (BYOD) plan consisted of 4 projects that were governed by I simultaneously. I was responsible for drafting the PID, leading the project staff and reporting to the steering group.• Project Network Replacement This project made sure to provide all offices and data centers with new network equipment within ten weekends. These changes were necessary to make sure the network infrastructure could support zoning. Software was also installed to prevent unsecured clients to access the Sogeti • Project Network Zoning Within this project, zones were created for all the different kinds of users within Sogeti, groups like private pc users, Sogeti laptop users and visitors. • Laptop replacement 500 of Sogeti's current laptops were deprecated and did not meet the new network standards within Sogeti. This project took care of the replacement of these laptops. Opening several booths within Sogeti allowed employees to exchange their laptops by appointment. • IT booth replacement The IT booth is a walk-in space which employee can go to with IT related questions. These activities have been relocated to an external department.

E-Commerce/Electronic Commerce

It

Education record