Denise Seamster Email & Phone Number

Wake Forest, NC, US

Raleigh, North Carolina, United States

Responsible for:- Batching out daily deposits for credit card payments made using electronic platforms, finance funding reports, and checks/cash- Tracking equipment installed and ensuring requisitions from inventory are completed or purchase order associated with installs are validated- Serving as quality compliance check for timesheets entered for.

Wake Forest, NC

Forecaster – Dispatch/Load ControlResponsible for managing the work streams and the resources that affect how appointments are being offered. Maintained forecast models for the network workforce, incorporating business intelligence and forecast information gathered from multiple sources. Served as the integration point into the field network, supporting.

Wake Forest, NC

Supported the Load Control/Dispatch organization consisting of as many as 400 agents. Provided feedback of call quality and technical audit results. Conducted Call Observations, Technical Audits, and Click-to-Chat evaluations on Load Control/Dispatch Specialists. Achieved department goal each month to provide feedback to every agent. Created.

Raleigh, NC

Managed the implementation of program evaluation system for non-profit organization serving total membership of more than 32,000 girls. Marketed the roll-out of new program and managed the operation of system designed to evaluate data collected from survey responses. Increased number of panel participants in survey program by 3,066 members within eight.

* Managed the implementation and operation of the Quality Assurance program for the local consumer markets solutions division of a company providing internet, television, and voice products across 18 states. * Built and managed a team of as many as 22 QA Analysts supporting 12 call centers. Under my direction, my team monitored and evaluated the quality of.

Position held on two separate timeframes: February 1998 - August 1999 and June 2002 - July 2003. * Supervised a team of 23 call center service reps in a bargaining unit call center providing first level customer support.* Diagnosed improvement opportunities, provided feedback, professional development, and corrective action plans. * Accountable for.

* Delivered training collateral for two regional call center offices regarding sales skills, products and services, and operational/system processes. * Served as the back-up for the call center General Manager, providing guidance and direction to front-line supervisors. * Reviewed call center statistics to measure performance and identify areas for.

Associate In Applied Science, Business Management

Business Management

Activities and Societies: 4.0 GPA

Education record