➡ business training (management, recruitment, customer service, sales and visual merchandising);➡ employees recruitment and onboarding;➡ business consulting in management and operations;www.candoconsulting.ch

➡ business training (management, recruitment, customer service, sales and visual merchandising);➡ employees recruitment and onboarding;➡ business consulting in management and operations;www.candoconsulting.pl

- overall operations and improving profitability of business;- recruiting, onboarding, training and motivating the team of 50 sales experts;

Head of operation department in the biggest dance schools chain in Poland, responsibillities:- overall operations and impoving profitability of the biggest dance schools chain in Poland;- acquiring new costumers by creating and implementation of sales strategy and new products;- maintaining a recent costumer by creating and improving procedures (financial, operational) and customer care standards in schools;- cooperating and motivating with a team of managers, front desk managers and receptionists in schools;- successfull openings of new studios;Author of succesfull projects:- new IT operation system;- new HR strategy and motivational system;- process optimization in co-operation between the major departments;

Managing a region of 6 Jatomi Fitness Clubs in mazowieckie area, responsibillities:- overall operations and achieving main KPI’s (EBITDA, Net Promotor Score, Clubs Live Members number, Mystery Shopper Survey) in a region of 6 Pure Jatomi Fitness clubs;- acquiring new customers by implementation of sales and marketing strategy;- cooperating and motivating with a team of around 300 people in a different positions in clubs,- leading a sales training for a new Membership Consultans;- coordinating the effective functioning of clubs in my region by regular visiting and setting goals;

04.2012 - 12.2013 - Regional Manager - Developing, managing and supervising of 103 Natura and Aster Drugstores in regions of 6 Area Managers;07.2010 - 03.2012 - Area Manager - managing an area of 12 drugstores;09.2009 - 06.2010 - Manager - managing of Natura Drugstore in Zakopane (key achievements: improving sales year to year by 12%, reduction of losses on stock by 650%; stopped employee rotation)Co-author of succesfull projects:- 10.2012 – Incentive scheme for employees;- 09.2012 – Development of franchise drug stores;- 06.2012 – Implementation of operational and visual merchandising standards in Aster drugstores;Author of successful projects:- 10/11.2011 – Improve workflow by reducing bureaucracy;- 08.2011 - Operating handbook for Drugstores Managers;- 06.2011 - How to effectively eliminate outdated products;- 04.2011 - Improve the Area Managers control card and creating the handbook about how to effectively do the control card and how to evaluate drugstores condition;- 01.2011 – Promotional newsletter;

Store run under my own economic activity, based on management contract with LPP S.A.,Poland, Gdańsk, Łąkowa street 39/44;Responsibillities:- managing the biggest House Store in Poland (Flagship Store) as an owner of company cooperating with LPP SA;- employment of 16 people;- responsible for achieving KPI’s and Mystery Shopper Survey;- cooperating in implementation of visual merchandising instructions for all House Stores chain;- supporting poor performing stores in region;

• 07.2008 – 09.2008 – HOUSE Flagship Store Manager - Cracov Galeria Krakowska,• 03.2008 – 06.2008 - HOUSE Store Manager - Cracov Galeria Kazimierz,• 01.2008 – 02.2008 - HOUSE Store Manager - Cracov CH M1,• 01.2007 – 12.2007 - HOUSE Store Deputy Manager - Cracov Galeria Kazimierz• 10.2006 – 12.2006 - HOUSE Store Assistant of Manager - Cracov Galeria Kazimierz• 08.2006 - 09.2006 - HOUSE Store Cashier-Seller - Cracov Galeria Kazimierz• 10.2005 – 07.2006 - HOUSE Store Seller - Cracov Galeria Kazimierz