Dineo Sekwele Email & Phone Number

Doha, Qatar

As a Day Spa Receptionist, I played a vital role in creating a welcoming environment and ensuring the smooth operation of the front desk. Key responsibilities included:- Greeting and welcoming clients and visitors with warmth and professionalism, creating a positive first impression of the company.- Gathering new information during initial phone calls and meetings while maintaining confidentiality and discretion.- Directing visitors in the lobby and promptly notifying the beauty therapist of their arrival to ensure seamless appointments.- Managing incoming communication channels, including answering phone calls, returning missed calls, responding to voicemails and emails, and distributing incoming mail.- Scheduling appointments and maintaining calendars for a staff of four, ensuring efficient time management and coordination.- Overseeing both physical and digital filing systems, optimizing filing processes for increased efficiency and organization.- Maintaining office cleanliness and organization by conducting daily cleaning and organizing tasks, as well as monitoring office supply inventory and reordering supplies as needed.- Coordinating with drivers and sending out location details for upcoming home service appointments, ensuring timely and accurate service delivery.In addition to these responsibilities, I also managed sales reporting and facilitated payment processing, handling both cash and card transactions with accuracy and professionalism. Furthermore, I took on the responsibility of managing the company's social media accounts, designing promotional posters for occasional promotions to drive engagement and attract new customers.

Doha, Qatar

As a Sales Assistant at Qatar Duty Free, I was dedicated to maximizing sales opportunities while delivering the highest level of service to customers. Key responsibilities included:- Ensuring the boutique was fully merchandised according to brand layout and visual merchandising standards, optimizing the selling potential and enhancing the customer experience.- Embracing and embodying the brand experience in all interactions, consistently delivering personalized and elevated service with a focus on commercial success.- Handling merchandise with care and adherence to security policies, particularly in the handling of high-value stock to maintain integrity and prevent loss.- Maintaining a consistent level of service excellence to achieve high scores on mystery shop results, positioning the boutique as a 5-star shopping destination.- Adhering to brand guidelines in the selling ceremony, ensuring alignment with global standards and reflecting the brand's DNA.- Building long-term relationships with customers to maximize return visits through exceptional after-sales service and consistent service excellence.- Acknowledging and engaging customers, identifying their needs through open-ended questions, and introducing them to other brands or departments to enhance their shopping experience.- Upholding brand standards by keeping merchandise and the surrounding area clean and tidy, and storing merchandise properly to prevent damage.- Ensuring merchandise was displayed to the highest visual merchandising standards, creating an attractive and engaging shopping environment to facilitate the selling process.- Maintaining a high level of accuracy when checking and counting high-value items, ensuring integrity and accountability in all transactions.

City Of Johannesburg, Gauteng, South Africa

As a Brand Promoter/Hostess at Unique Holdings, I am entrusted with representing our brand with professionalism and enthusiasm, ensuring a memorable experience for every customer interaction. Key responsibilities include:- Engaging with customers in a warm, friendly, and approachable manner, prioritizing their needs and providing exceptional service to enhance their experience.- Leveraging my expertise in product knowledge to provide accurate and insightful information about our merchandise, guiding customers in their purchasing decisions.- Implementing and adhering to Standard Operating Procedures (SOP) to maintain seamless operations and uphold the highest standards of service excellence.- Training and mentoring new team members on essential operations and procedures, fostering their integration and ensuring consistent service quality across the board.- Drawing upon my background in premium hospitality and service environments to deliver top-notch service and elevate customer satisfaction to new heights.- Handling financial transactions with precision and efficiency, following established procedures to process payments for various transaction types.I am passionate about representing our brand with integrity and professionalism, and I am committed to continuously exceeding customer expectations. Let's connect and explore opportunities to collaborate and grow together