Developed and wrote documentation to meet SEC cybersecurity guidance; contributed to information security (IS) policy content, and created IS standards, processes, and procedures.• Set-up Microsoft Word templates; managed project schedule and status sheet. • Scheduled and chaired SME meetings and interviews for each information technology (IT) function.• Wrote, referenced, and indexed compiled documentation from SME interviews and hardware diagrams. • Reviewed and referenced associated department and Helpdesk procedures.

Wrote and edited technical documentation and marketing collateral for end users and resellers per Western Digital authoring standards.• Worked as technical publications liaison with product management, engineering, and marketing throughout the hardware/software development life cycle.• Developed and edited consumer user manuals and online help; and reseller specification sheets, technical reference manuals, and manufacturing bulletins and notices.• Managed multiple, simultaneous projects through draft, review, final engineering approvals, and publication stages. • Tested software and hardware documentation against beta and final consumer product.

Edited help content to adhere to DITA architecture and Amazon authoring standards. • Migrated content from web-based, HTML format to XML format stored in SDL Trisoft content management system (CMS). • Proposed and implemented process change to workflow that resulted in significant time and cost savings for the migration phase, as well as for Amazon Seller Central help content owners.• Developed and managed migration process and DITA/XML training for new migration editors.

Developed new "How To" vehicle maintenance content for Sixity.com, sport vehicle parts website: • Developed "How To" page components and content per Sixity website style and format.• Created targeted cross-selling and up-selling opportunities.Fiction writer and produced playwright:• Burning Down the House, winning submission for OWTS production, Fisch Haus Studios, Wichita, KS.

Authored and edited aircraft maintenance publications; project management; business analysis; and training development.• Quality assurance editor: worked from customer change requests to resolve discrepancies in engineering data, content, and illustrations per Boeing formatting and style requirements.• Tasked to analyze and propose changes to ISO 9000 quality management system processes, workflows, authoring instructions, and training requirements. • Developed streamlined research and editing methods and DITA training for all new CH-47 helicopter teams. Team contact and mentor for Singapore Air Force CH-47 upgrade; chaired management status meetings.

Wrote and edited OEM software and hardware manuals, quick-reference guides, and white papers for network data storage, backup, and data recovery products. • Developed LSI’s first Quick Install Poster: designed layout and graphic elements, created Adobe InDesign template, authored content, and managed approval cycles.• Worked with Underwriters Laboratories (UL) to meet documentation requirements for new DC-powered products, including overview, installation, and maintenance content.• Participated in user-experience studies.

Defined and documented IT security processes: mapped workflows, and developed supporting enterprise documentation to comply with Sarbanes-Oxley Act (SOX) requirements. • Managed SOX documentation development, review, and approval cycles; scheduled and chaired process and work procedure meetings. • Created the COAF IT Style Guide to standardize IT department communications. Developed standards and guidelines, created templates, and designed all graphic elements.• Authored IT recovery processes and test documentation.

Wrote and edited content for Nortel Networks' CDMA, GSM, and UMTS telecom networks and subsystems.• Revised hardware and software operation and maintenance documentation; added changes to HTML format.• Edited engineering documentation written by non-native English speakers.

Managed NASA’s, Phoenix Mars Lander mass spectrometer documentation; successful May 2008 mission. • Authored, edited, and managed program documents per DoD documentation standards.• Laboratory supervisor: set-up clean room for instrument assembly and storage; managed handling, storage, and shipment of space-grade electronic components to mitigate electrostatic-discharge (ESD) damage.• Procured all electronics for two design-review instruments and final, space-qualified instrument.

Applied new B2B brand strategy and message to international banking marketing collateral, all Bank One commercial lines of business.• Wrote and edited sales collateral, case studies, newsletters, and white papers; performed pre-press checks.• Managed collateral development, revision and approval cycles, and final upload to the bank's intranet.

Developed, wrote, and managed documentation and employee communications for new help desk software implementation. • Wrote all administrator-level procedures for PepsiCo Support Center management.• Created help desk training for all PepsiCo North American employees.• Wrote and edited knowledge-base procedures; loaded files into new content management system.

Authored and edited original documentation suite for Optera Long Haul 4000 (LH 4000) optical network in Agile, software development environment. • Wrote and edited overviews, descriptions, procedures, and technical bulletins for network software and hardware components. • Tested user interface (UI) on beta network; submitted change requests for usability and bug issues.• Created and maintained master index for entire, LH 4000 documentation suite.

Researched and documented Y2K issues and contingency plans to prevent work interruption of 68 mission-critical systems: enterprise-wide applications and international manufacturing and construction systems.• Wrote Y2K content for investors and U.S. Security and Exchange Commission (SEC) compliance: Investor Relations Internet content, investor mailings, Trinity's annual report, and SEC 10Q financial report. • Designed and authored presentations to secure upper-management program support and budget approvals. • Managed employee internal communications, including Y2K project updates, training, and newsletter articles.

Managed client and vendor relationships and provided creative services for Associates First Capital Corp. financial services and credit card marketing campaigns. • Managed development and implementation of the first, fully automated Internet credit card application. • Edited content of B2B and B2C websites and redesigned UI graphic elements to create an appealing and easy-to-navigate customer experience.• Researched and wrote feasibility studies for new credit card lines of business.

Managed and provided creative services for complex, multi-media B2B marketing campaigns.• Delivered high-quality sales leads to financial software developer clients.• Wrote business proposals and consulted with business owners and stakeholders to define and gain approvals for project scope, budget, milestones, and creative concepts. • Developed and produced special events and live, subject-matter expert (SME) webcasts. • Art direction and copywriting on marketing collateral and special event promotional materials; print and media buyer.