David Sergi Email & Phone Number

New Britain, Connecticut, United States

As a Provider Relationship Liaison for the Department of Autism at the Hospital for Special Care, I facilitate seamless collaboration with providers, support various programs, and enhance services. Committed to optimizing patient access and experience, I work collaboratively to ensure the highest standards of care and support within our specialized.

New Haven, Connecticut, United States

• Plan, formulate, and assess goals, policies, and activities designed to improve operations and performance standards for medical practices.
• Assess the quality of service provided by over 300 patient experience professionals.
• Increase patient experience scores throughout the healthcare system by analyzing data and providing fact-based research.
• Train and onboard new employees with substantial knowledge and mentorship to prepare them for their work: scheduling appointments, processing referrals and coordinating care.
• Leverage knowledge of communication and team building to facilitate employee development.
• Create curriculum for continued learning for employees to increase retention.

Boca Raton, Florida

• Serve as primary point of contact for department in all patient satisfaction survey responsibilities. Review monthly metrics and present results to team members in department meetings.
• Prepare and analyze data from satisfaction survey reports to identify trends and make necessary changes.
• As patient family liaison, patient satisfaction scores have increased by over 25%.
• Field calls from patients who are experiencing post-discharge complications with follow-up appointments, insurance, payments, referrals.
• Conduct outbound phone calls to patients to ensure understanding of medical needs.
• Use medical software to coordinate care and services for patients.

Fort Lauderdale, Florida

• Works with leasing agents and senior management to resolve complex client issues.
• Conducts root cause analysis of customer service complaints.
• Processes over 100 incoming packages and notifies residents of pick-up times daily.
• Performs routine inspections of common spaces to ensure cleanliness and quality.
• Conducts training of personnel on safety standards and operations procedures.

West Palm Beach, Florida Area

• Supervised customer service teams in person and remotely. Coached and mentored individuals to improve performance results.
• Prepared work schedules for team members according to the demands of customers.
• Oversaw time management of employees to ensure call center’s KPI’s were met.
• Reduced call center wait times by being a driving force of change and innovation.

New York, New York

• Created revenue by selling tickets, tours and transportation
• Isolated and identified areas of improvements
• Scheduled appointments for VIP guests
• Coordinated all special service requests
• Organized travel arrangements
• Found solutions to complex and urgent travel problems

Holbrook, NY

• Assisted customers with travel arrangements
• Provided high level customer service in a fast paced environment
• Guaranteed all products and services met company’s high standards

• Completed research projects without supervision
• Coordinated meetings, interviews, and events
• Served as a liaison between departments

Melville, NY

• Gave feedback and recommendations to improve operations
• Used a computer database to process orders and enter customer information

Master'S Degree, Organizational Leadership

Bachelor Of Arts (B.A.), Communication, General

Associate'S Degree, Communication, General

Activities and Societies: Radio broadcasting & TV production

High School, Communication, General

Activities and Societies: Book club, Radio broadcasting, community service.