David Gough Email & Phone Number

Melbourne, Victoria, Australia

Leading the Product Delivery team for Latitude's credit card and sales finance business. Core objectives include expanding and uplifting Latitude's product offerings, enabling improved customer experiences and executing a wide-ranging suite of initiatives delivering P&L benefits.Operational and change delivery accountability of system integrations with various key financial and payment partners including Mastercard, Visa, EFTPOS, Apple, Samsung and Google.

Melbourne, Victoria, Australia

Project management office leader with various delivery and portfolio focused functions within the team including project management, business analysis, workforce management and delivery assurance.Portfolio of $10m+ with core responsibilities including business case submissions, resourcing, project health reporting, governance and financial tracking.

Melbourne, Victoria, Australia

Owned Latitude’s instalment cards product roadmap and delivery functions supporting its execution. Designed and delivered various initiatives that increased revenue generation, improved profitability and solved customer problems. Launched various interest free features and offers across Latitude’s mobile app and web portal, revamped product CVPs and built out credit card application improvements including omnichannel capability.

Melbourne, Victoria, Australia

Ran a one year $10m program uplifting Latitude’s consumer and merchant value propositions. Mobilised a team of 50+ people establishing multiple cross-functional squads and supporting leadership group. Role accountabilities included roadmap design, delivery, financials, and program governance.

Melbourne, Victoria, Australia

Led various projects including delivering integration changes across 35 systems and 25 3rd party partners as part of a $30m+ core receivables platform migration program.

Melbourne, Victoria, Australia

Agile squad leader implementing an enterprise data solution for Oracle Responsys enabling automated multi-channel life-cycle marketing capabilities.

Melbourne, Victoria, Australia

Data transformation product owner establishing new system integration data flows and using these to build out dimensional data models enabling first time insights for various product and credit risk teams.

Melbourne, Australia

Contact centre workforce management and real time monitoring operations manager. Successfully led a scheduling platform transition from TotalView IEX to Genesys WFM.

Melbourne, Victoria, Australia

Returned to Red Energy after 18 months of travel throughout the Pacific Northwest in Canada and the USA. Project management of sales market entry into Queensland, various new product offerings, pricing changes and the transition of New South Wales customers from Lumo Energy to Red Energy (business migration program).

Melbourne, Victoria, Australia

Led resource planning group responsible for long term planning, routing strategy, staff scheduling, real time optimisation and performance reporting across the contact centre. Business implementation lead of Genesys CTI platform delivering telephony and WFM integration, predictive outbound dialing, automated routing treatments and multimedia contact.

Built and managed operational and financial forecasting models for Red Energy's contact centre operations. Recommended cost effective resourcing plans and process improvements across the business enabling fast response times and increased sales opportunities.

Delivered continuous improvement of contact centre scheduling efficiencies and real time management procedures. Reviewed, documented and enhanced business processes across customer operations.

Bachelor Of Business (Accounting) & Bachelor Of Computing

Diploma Of Music Industry (Technical Production)