David Gough

David Gough Email and Phone Number

Head of Product Delivery at Latitude Financial Services @ Latitude Financial Services
docklands, victoria, australia
David Gough's Location
Melbourne, Victoria, Australia, Australia
David Gough's Contact Details

David Gough personal email

n/a
About David Gough

David Gough is a Head of Product Delivery at Latitude Financial Services at Latitude Financial Services. He possess expertise in stakeholder management, business process improvement, analysis, customer service, strategy and 16 more skills.

David Gough's Current Company Details
Latitude Financial Services

Latitude Financial Services

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Head of Product Delivery at Latitude Financial Services
docklands, victoria, australia
Website:
latitudefinancial.com
Employees:
1383
David Gough Work Experience Details
  • Latitude Financial Services
    Head Of Product Delivery
    Latitude Financial Services Dec 2023 - Present
    Melbourne, Victoria, Australia
    Leading the Product Delivery team for Latitude's credit card and sales finance business. Core objectives include expanding and uplifting Latitude's product offerings, enabling improved customer experiences and executing a wide-ranging suite of initiatives delivering P&L benefits.Operational and change delivery accountability of system integrations with various key financial and payment partners including Mastercard, Visa, EFTPOS, Apple, Samsung and Google.
    View
  • Latitude Financial Services
    Head Of Portfolio Services (Pmo)
    Latitude Financial Services Oct 2022 - Dec 2023
    Melbourne, Victoria, Australia
    Project management office leader with various delivery and portfolio focused functions within the team including project management, business analysis, workforce management and delivery assurance.Portfolio of $10m+ with core responsibilities including business case submissions, resourcing, project health reporting, governance and financial tracking.
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  • Latitude Financial Services
    Head Of Product Initiatives, Sales Finance
    Latitude Financial Services Dec 2021 - Oct 2022
    Melbourne, Victoria, Australia
    Owned Latitude’s instalment cards product roadmap and delivery functions supporting its execution. Designed and delivered various initiatives that increased revenue generation, improved profitability and solved customer problems. Launched various interest free features and offers across Latitude’s mobile app and web portal, revamped product CVPs and built out credit card application improvements including omnichannel capability.
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  • Latitude Financial Services
    Program Manager
    Latitude Financial Services Dec 2020 - Dec 2021
    Melbourne, Victoria, Australia
    Ran a one year $10m program uplifting Latitude’s consumer and merchant value propositions. Mobilised a team of 50+ people establishing multiple cross-functional squads and supporting leadership group. Role accountabilities included roadmap design, delivery, financials, and program governance.
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  • Latitude Financial Services
    Senior Project Manager
    Latitude Financial Services Oct 2018 - Dec 2020
    Melbourne, Victoria, Australia
    Led various projects including delivering integration changes across 35 systems and 25 3rd party partners as part of a $30m+ core receivables platform migration program.
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  • Latitude Financial Services
    Scrum Master
    Latitude Financial Services May 2018 - Oct 2018
    Melbourne, Victoria, Australia
    Agile squad leader implementing an enterprise data solution for Oracle Responsys enabling automated multi-channel life-cycle marketing capabilities.
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  • Latitude Financial Services
    Product Owner
    Latitude Financial Services Jun 2017 - May 2018
    Melbourne, Victoria, Australia
    Data transformation product owner establishing new system integration data flows and using these to build out dimensional data models enabling first time insights for various product and credit risk teams.
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  • Latitude Financial Services
    Workforce Planning & Optimisation Leader
    Latitude Financial Services Jan 2017 - Jun 2017
    Melbourne, Australia
    Contact centre workforce management and real time monitoring operations manager. Successfully led a scheduling platform transition from TotalView IEX to Genesys WFM.
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  • Red Energy
    Project Manager
    Red Energy Jul 2015 - Jan 2017
    Melbourne, Victoria, Australia
    Returned to Red Energy after 18 months of travel throughout the Pacific Northwest in Canada and the USA. Project management of sales market entry into Queensland, various new product offerings, pricing changes and the transition of New South Wales customers from Lumo Energy to Red Energy (business migration program).
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  • Red Energy
    Resource Planning Manager
    Red Energy Sep 2009 - Nov 2013
    Melbourne, Victoria, Australia
    Led resource planning group responsible for long term planning, routing strategy, staff scheduling, real time optimisation and performance reporting across the contact centre. Business implementation lead of Genesys CTI platform delivering telephony and WFM integration, predictive outbound dialing, automated routing treatments and multimedia contact.
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  • Red Energy
    Forecast & Reporting Analyst
    Red Energy Sep 2007 - Sep 2009
    Built and managed operational and financial forecasting models for Red Energy's contact centre operations. Recommended cost effective resourcing plans and process improvements across the business enabling fast response times and increased sales opportunities.
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  • Red Energy
    Workforce Planning & Content Management Specialist
    Red Energy Aug 2005 - Sep 2007
    Delivered continuous improvement of contact centre scheduling efficiencies and real time management procedures. Reviewed, documented and enhanced business processes across customer operations.
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David Gough Skills

Stakeholder Management Business Process Improvement Analysis Customer Service Strategy Budgets Project Delivery Performance Management Leadership Operations Management Recruiting Management Business Process Change Management Coaching Consulting Contingency Planning Workforce Management Financial Modeling Customer Insight Account Management

David Gough Education Details

Frequently Asked Questions about David Gough

What company does David Gough work for?

David Gough works for Latitude Financial Services

What is David Gough's role at the current company?

David Gough's current role is Head of Product Delivery at Latitude Financial Services.

What is David Gough's email address?

David Gough's email address is em****@****ugh.com

What schools did David Gough attend?

David Gough attended Monash University, Sae Institute.

What are some of David Gough's interests?

David Gough has interest in Science And Technology, Environment, Health.

What skills is David Gough known for?

David Gough has skills like Stakeholder Management, Business Process Improvement, Analysis, Customer Service, Strategy, Budgets, Project Delivery, Performance Management, Leadership, Operations Management, Recruiting, Management.

Who are David Gough's colleagues?

David Gough's colleagues are Josey Young, Rushin P., Jacinta Liddell, Sylvain Hughes, Jeremy Baker, Richard Stuart-Smith, Luke Stanford.

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