Daniel Sheaffer Email & Phone Number

Cleveland, Ohio, United States

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

Stow, Oh

I ascended through the ranks by promotion from Warehouse Worker and Supervisor to Information Technology Specialist in the national office before transitioning into a consultation role with a commitment to seeing work through until completion. I played a vital role in a portfolio of technical projects designed to streamline business operations and mitigate the need for overtime.KEY CONTRIBUTIONS:─ Examined client-facing issues to determine best course of action in resolving situations, resulting in the securing more lucrative projects and 100% customer satisfaction rating. ─ Stepped in for tasks to better balance workloads, ensuring the on-time delivery of key project milestones.

Columbus, Ohio Area

In this role I supervised all firewall, network, and server monitoring operations to better draft statistical reports and evaluate and ensure availability for business continuity. In addition to devising and deploying new server standards for core business services to improve system performance, I documented the steps and troubleshooting process for all Help Desk staff to foster knowledge sharing and improve team productivity. I also advocated for end-users to conduct server, desktop and IT infrastructure testing and problem analysis to streamline the troubleshooting processes.KEY CONTRIBUTIONS:─ Established and executed corporate technical policies, procedures, and standards to safeguard integrity and security of business data, reporting, and access.─ Completed 100% of all production work orders on-time and according to corporate requirements.─ Served as trusted advisor by representing the IT Team at manager meetings to evangelize the technical direction of the company. ─ Facilitated onsite training for business end users to maximize team productivity, resulting in 50% savings on paper costs and 30% in employee time. ─ Increased company efficiency 50%+ through effective diagnosing and troubleshooting of UNIX and Windows processing problems and applied solutions. ─ Reduced operating costs through proactive shipment of pre-configured replacement servers which saved $1.2K in employee downtime.

Stow, Oh

I implemented product loss controls through consistent management of inventory levels and supervision of daily warehouse operations from shipping and receiving to distribution and workplace safety.KEY CONTRIBUTIONS:─ Evaluated employee performance to identify opportunities for leadership in improving deficiencies.─ Directed activities of ~10-member warehouse staff to ensure smooth operation in a fast-paced environment. ─ Restructured staff to reduce billable hours and headcount, which improved shipment accuracy.─ Delivered training to key personnel to drive adoption of new policies and programs.

Stow, Oh

In this role I transported materials up to 100 pounds and maintained a high level of performance through extended periods of standing and sitting. In addition to effectively operating company vehicles and heavy equipment, I received and distributed delivered materials to and from designated locations. KEY CONTRIBUTIONS:─ Accurately documented all stock and schedules according to company standards.─ Orchestrated business improvement initiatives to increase operational efficiency.─ Sustained near 100% pick and load percentage for every route.