Daniil Shein Email & Phone Number

St. Louis, Mo, Us

London, England, Gb

- Set up Infor ERP LN environment for Brazilian Localization - Installed new Infor ERP LN environment with Indian Localization- Supported Brazilian project going live- Perform various customization in the distribution and warehouse packages

Toronto, Ontario, Ca

- Createed technical documentation- Optimized business processes in order to improve efficiency- Built, supported and evaluated help information and knowledge base- Analyzed marketing and support data- Implemented CRM and Help-desk software

Moscow, Moscow, Ru

- Solved all Technical issues of clients support- Installed and configured Baan software- Performed trainings for current and new customers (Administration and Software Development) - Administrated internal Baan servers - Took part in migration projects: Data and software migration due to hardware upgrades, migration from Baan IV to Infor ERP LN 6.1, Data exchange.- Investigated and configured Infor’s solutions for integration with Infor ERP LN: Infor EAM, Barcoding (BridgLogix), Infor MyDay, etc.

Nl

- Responsible for quality of all technical support services for customers - Planned and tracked Russian Localization evaluation and customizations- Developed a successful business development strategy widening product line with different business solutions including integration, information portals, reporting tools and helpdesks- Successfully supported more than 20 clients, 5 versions of Russian Localizations, more than 10 customized versions of SSA ERP 5.0c, SSA Baan IV.- Decreased average time of requests being solved from one month to 2 weeks.- Identified service problem with backlog of unresolved requests; reduced initial backlog of 300 requests and created an improved development and testing business processes resulting in only 80 opened requests weekly- Installed and administrated SSA ERP 5.0 and SSA Baan IV- Trained staff and external customers in administration, tuning, development in SSA ERP 5.0c, SSA Baan IV- Took part in implementation, development and translation of SSA GLOBAL software (CRM, E-service 2.0.. 2.3, OpenWorld)

Nl

- Efficiently solved users problems deals with software functioning, technical support;- Participated in creation of Russian Localization for SSA ERP 5.0c, SSA BAAN IV- Participated in implementation and customization, including: -- Specimen stock-taking on Paperboard Plant, St. Petersburg (development) -- Finance customization on Ural Motor Plant, Miass (development) -- Manufacturing customization on UMPO, Ufa (development) -- Stock-taking of oil well tubes on Vanioganneft and Varioganneft, Nizhnevartovsk (full implementation)