Don Shennum Email & Phone Number

Alameda, CA, US

Jacksonville Beach, Florida, US

Fremont, CA, US

• Led organization through a major cybersecurity event with no loss of business continuity. Defined and executed strategy of rebuilding systems, including prioritization and recovery of key applications and data across.
• In my role as Security Officer for the organization, oversaw IT data and computing security policies development and implementation. Aligned the IT requirements with compliance and regulatory requirements.
• Implemented Security Operations Center partnership and security awareness training for all employees.
• Conducted the organization’s first ever formal penetration testing exercise and remediation of all items.
• Grew the DevOps and IT Support team from two to five employees. Implemented first formal Help Desk for internal support. Responsible for all aspects of personnel management, task and project prioritization for Help.
• Hands-on management and configuration of M365 integration, including Azure Hybrid Active Directory, ADConnect, SSO integrations, and Enterprise Applications. Primary administrator for Nuance Powershare and Ambra.

Wenatchee, WA, US

• Directed the administration and configuration of 3rd party applications that integrated with Epic Inpatient and Ambulatory EMR platforms. Platforms included PACS systems, Lab analysis and reporting, point-of-sale.
• Led team of 8 Application Support and Imaging Informatics Analysts. Duties included all supervisory and administrative tasks for personnel management. Defined success metrics for the team and created standard.
• Increased application portfolio by 20% while maintaining existing staffing levels by implementing a peer-based support model. Implemented an application categorization methodology for decision management on support.
• Implemented standard framework for architectural, operational, and technical review of all software platform implementations.
• During the COVID-19 crisis, collaborated with health care leadership to rapidly deliver technical solutions to enhance new workflow and processes. Successfully implemented mobile and BYOD technologies to deliver health.

Wenatchee, WA, US

• Major enterprise projects of note;3/2018 - Epic Enterprise Upgrade
• Coordinated IT resources across all teams to review all features within scope for the project, planned for I.T. build migration and validation, and executed the successful implementation event.
• Developed new methodology for multiple rounds of Integrated Testing, facilitating easier collaborative work across different I.T. groups.
• Facilitated 24-hour coverage for post-upgrade support, coordinated and delivered all enterprise communications and notifications. 04/2017 - Epic Cutover for Inpatient EMR
• Responsible for all Epic-centric and patient care-centric tasks involved in migrating from Cerner to Epic EMR for 200-bed Inpatient Facility.
• Data mined Cerner EMR to forecast patient, orders, and pharmacy workloads for data migration between systems. Worked closely with operational leadership to ensure seamless staffing and workload throughout the cutover.

Wenatchee, WA, US

• Application Analyst on Cerner Millennium Enterprise Health Records System. Strong mix of technical and administrative tasks, developing CCL programs and performing system administration tasks in support of core.
• Coordinated and managed the Fall 2014 Daylight Savings Time support and coverage.
• Created new custom labels for Pharmacy usage on IV bags and syringes.
• Performed project and task management for Meaningful Use Phase II project, including coordinating with vendor individual deliverables and milestones.
• Maintain legacy code bases used in financial analysis, laboratory reporting and pharmacy asset management.
• Support Softlab LIS implementation by modifying legacy reports to accommodate new data structure.

• Developed, administered, and delivered curricula related to computer technology and programming. Created project-based learning in order to develop critical thinking and problem-solving skills in high-school students.
• Specific skills and subjects covered include PC and Laptop repair and service, Robotics and Mechatronics, Class C Networking, Operating System Fundamentals, C++ Introductory Programming.
• Performed formative and summative student assessments and developed individualized learning plans. Targeted industry certification for all students and develop relationships with local IT organizations to foster.

Omaha, NE, US

• Led $10M capital project for camera systems at U.S./Mexico border locations. Duties included contract review and negotiation, coordination with the Department of Homeland Security, General Services Administration, and.
• Implemented agile project management tools and practices for development and support team of 10 members.
• Coordinated the technical and functional evaluation of mobile application development platforms, including open-source solutions.
• Created a secure application and management environment for the sharing of proprietary video clips used in Claims and Legal processes.
• Migrated IVR and CTI platforms from legacy systems to more robust VXML/J2EE application platforms.
• Thrived in the role as project liaison between IT Department and customer groups, providing clear and consistent communication between technical and non-technical audiences.

Omaha, NE, US

• Responsible for IVR environment with a daily volume of 600K calls and 1.3 million API transactions. Managed all day-to-day operations for a 10-employee plus 2 contractor programming staff responsible for $120K+ worth.

• Diverse mix of web programming, database administration, and project management in a $300M, 300+ employee corporate environment. Coordinated with parent organization in improving networking and application.