Provide support services for student and faculty population of the school district.

Provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance. Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required. Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs. Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase. Write technical specifications for purchase of PCs, desktop hardware and related products.

Lead Desktop Support Engineering consultant for government subcontractor.

Install, and maintain security for internal and external access to the City's network and standalone systems and software. Install and ensure proper configuration of network hardware such as routers, hubs, switches, modems, gateways, and security devices to ensure efficient utilization of hardware capabilities. Maintain systems networking addressing required for effective connectivity utilizing current security structure, including IP addressing plus server, domain, and workstation identification; establishes documentation for the related systems. Install, configure, and maintain network and servers and related equipment. Provide second level support for all client issues, including trouble ticket issuance and management, client troubleshooting and problem documentation. Monitor systems functioning to identify performance problems within the network; develop, document and implement system changes or configuration modifications to resolve problems and increase efficiency of the system. Consult with vendors and software publishers, review literature and technical documents, and search theInternet to obtain information for solving problems and investigating purchase options. Install, configure, and maintain third party server applications and internally developed server applications. Conduct training for all City users on the proper use of workstations, systems and related software. Implement and manage archiving, backup and recovery of systems and software. Determine, recommend, install, and configure hardware and performs storage capacity planning for production and/or test servers for scalable storage growth. Contribute to team effort by accomplishing related results as needed.

University Housing’s Service Center Administrative Specialist is an essential personnel staff member that helps facilitate the 24/7, 365 days a year central service communication hub for University Housing by answering calls, creating maintenance tickets, monitoring electronic residence hall door systems, coordinating the dispatch of emergency maintenance personnel, creating, and distributing electronic shift logs and other responsibilities as assigned. Knowledge of record-keeping procedures.Knowledge of work-related subject area.Knowledge of computers and software applications.Ability to conduct research and compile data into report form.Ability to establish and maintain filing systems.Ability to operate standard office equipment.Ability to analyze documents to determine compliance with regulations, and procedures.Ability to communicate both orally and in writing in the English Language.Ability to operate DSX Access System software interface.Ability to turn DSX companies off and on during holiday breaks.Basic knowledge of fire alarm panel systems such as Triple S System. i.e. (fire alarms and trouble signals). Ability to use 2-way radio communications system.

With a high level of customer service, the STC Evening Supervisor is responsible for a wide range of activities related to computer support such as maintaining, analyzing, troubleshooting, and repairing hardware and software systems within the Student Technology Center. A passion for creative and demonstrative performance is helpful. This position is also responsible for supervising student workers in the center. At least two years of experience in a customer-focused computer lab or help desk support. Experience with commonly used software packages such as Microsoft Office, Adobe CS, and Apple Final Cut Pro. Experience with audio and video editing hardware and related software. Experience with audio and video performance and recording equipment such as DAWs, Public Announcement Systems, and Visual Projection Systems. Experience with gaming servers such as Minecraft. Experience with live streaming and conferencing servers and related equipment. At least one year of experience in supervisory or lead worker position.

Bachelor of Education Studies. Minor in United States History and Civics. Over 200 hours of student-teaching in varied classroom environments.Focused learning in the history of Western education, philosophy and religion. Specialized training and learning in pedagogy, educational strategies, and classroom leadership.Member-at-Large: Association of Student Government. Member-at-Large: University of Arkansas Student-Alumni Association.

The Systems Specialist is responsible for a wide range of activities related to computers and servers support such as the implementation, maintenance, and utilization of the systems. Specific duties include the following: create documentation for new and existing application software procedures; provide guidance and training to the end users as needed; provide customer support communicating in person, by phone, or thru email with staff, health care providers, and administrators; assist customer as lead technician to resolve problems, develop solutions, or accomplish specific requests; maintain hardware and software for 150+ computers, 10+ server, and printers; provide recommendation on the purchase of user hardware and software; maintain access to resources managing Security Groups and GPOs in AD environment; monitor service desk incidents assigned to the software vendors and to the University desktop services; prepare reports for the management as requested from the applications; other duties as assigned.

Responsible for a wide range of activities related to computer support such as the implementation, maintenance, and utilization of microcomputer and mainframe systems. Execution of a wide range of activities related to computer support such as the implementation, maintenance, and utilization of institutional technology. Responds to ‘Tier 2’ complex and specialized technology requests from users by analyzing needs, evaluating alternatives, and recommending a course of action. ESSENTIAL DUTIES AND RESPONSIBILITIES• Troubleshoot computer and systems hardware, software and printer issues.• Researches and evaluates current and future computer related technologies.• Process work orders promptly and document issue/resolution in knowledge base and/or ticketing system.• Deploy new computers to student use areas, re-image and re-deploy used student use computers to staff and faculty.• Answer phones, troubleshoot callers issue, create and assign work orders during busy times and or when the helpdesk staff is unavailable.• Obtain and maintain annual certifications.• Submit required forms for warranty part replacement of technology equipment.• Create images for new computers and laptops as needed.• Maintains expertise in a variety of specialized application software packages.• Evaluates and implements necessary adjustments to applications/processes to accommodate user requirements.• Installs software updates and coordinates with the developer and/or third-party to resolve problems and may analyze computer generated products to identify source of errors and work with system developers to resolve problems.• Recommends changes or updates in programming (workflow, process, etc.), documentation, and training to address system deficiencies and user needs.• Work with management console software: Active Directory, Exchange 2010/2013, System Center Configuration Manager, SQL Server, VMWare vSphere, etc.

Reports directly to Regional IT Director and Campus President. Plan, direct, and coordinate the development. implementation, deployment and operation of information systems and technology solutions for business needs. Organize and coordinate daily activities of on-site Information Systems. Manage, delegate, and supervise support service requests as needed. Provide end-user support as needed. Achievements:• Imaged, deployed, and configured user machines increasing overall efficiency and provided for an exceptional user experience.• Created asset accountability and management system.• Increased productivity and provided excellent customer service. • Established and managed Help Desk protocols.Responsibilities:• Daily operation and management of on-site technical systems. • Report directly to Corporate IT Regional Director.• Provide technical recommendations to improve the user experience.• Maintain quality service by establishing and enforcing organizational standards set by off-location corporate entity.

Owner/Operator of small business that provides technical consultation to direct clients in various industries. • General “go-to” for all IT needs including; computer repair, software installation and troubleshooting, and general administration.• Provide excellent customer and technical support service.• Use of fax, copier, personal computer, scanning equipment, and other related office equipment as needed for specific office and operational uses.• Utilization of cutting edge technology to ensure maximum client exposure and promote efficiency in the workspace.• System integration and data migration in highly sensitive and controlled areas.• Manage, market, and co-ordinate special events for nightclubs and large-scale private parties. • Troubleshoot and solve various technical problems for clients.• Track, report, and update stock reports.• Build custom computers and network systems to suit customer's needs.• Increased efficiency and scalability by automating, maintaining, and monitoring office equipment, computers, and laptops for independent technical consulting firm. • Generated regular financial reports and drafted various correspondences to be used as regular personal interoffice communication and external customer notification.• Executed the prompt shipping and receiving of technical products needed by clients using external carrier sources such as: USPS, UPS, FEDEX, and DHL.• Design and print promotional products using Adobe Creative Suite. Design and implement small network system promoting connectivity within the office and abroad. • Executed rigorous marketing plan involving HTML web design and utilizing popular networking websites and applications.

• Small Recon Drone Operator, LRV Operator, and Technical Trainer with Naval Special Warfare Group Three. • Departmental Shipboard Training Liaison and Safety Coordinator.• Monitor network activity and troubleshoot Department of Defense network systems. • Development team member tasked with the implementation of the electronic Common Access Identification Card (CAC) in Navy Region Southwest.• Project team leader responsible for the digital conversion of over 3500 medical and personnel service records.• Use and design of Public Key Infrastructure (PKI) certificates.

• Administration assistant for the Department Training Commander at Naval Hospital, San Diego. • Correspondence, presentation, and communication using MS Office Suite and man-hour calculation using MS Project. • Use of Adobe Creative Suite for developing safety fliers and other related training material. • HIPAA, CPR, MSCE Master User in Microsoft Systems.• Personnel Career Classifier involved with military enlisted recruiting.