David Shin Email and Phone Number
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I am an results driven, inspiring leader with a proven track record in building and leading high performing teams in various industries, in both sales and customer services environments. I excel at developing deep relationships with all my peers, leading and inspiring them to achieve more than they ever thought possible. "People don't care how much you know, unless they know how much you care" represents my approach, as you can't truly support someone to the fullest unless you genuinely care for them. I embrace the servant leader approach in all that I do. My goal is to serve everyone I interact with and support them to the fullest. My approach around team management is very simple... I work for those I lead.Promoting a fun and energetic culture is also very important to me. That is why I try not to take myself too seriously. While performing and delivering on expectations is a given, how you deliver is just as, if not more important. Anyone can manage to a metric or an output. But it takes a special leader to inspire those around them to want to do it themselves, while genuinely having fun doing it. I received an MBA from Ross School of Business, and a B.S in Chemical Engineering from University of Michigan College of Engineering. I am a die hard Michigan Football fan and you can always find me at the Big House on football Saturdays. Key Skills: Leadership, Performance Coaching, Career Development, Process Improvement, Sales (Inside and Outside), Hiring and On-boarding, Training Development, Interviewing
Coupang
View- Website:
- coupang.com
- Employees:
- 2635
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Director Of Customer SupportCoupang Mar 2021 - PresentSeoul, South Korea
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Applecare Support Market Leader, KoreaApple Apr 2020 - Feb 2021Overall responsibility for the operational performance of all AppleCare tech support contact centers (in-source/out-source) in Korea. -
Head Of Customer Service And OperationsIvisa Jun 2018 - Mar 2020Ann Arbor, Michigan-Responsible for oversight of all customer service and order processing functions across all sites: Philippines, India, Peru, and Gaza.-Direct responsibility for creating and implementing all operational protocols as well as direct oversight for order forecasting, staffing, onboarding, training, and defining KPIs. -
Group Manager, Vcs Customer Service, NaAmazon Aug 2016 - May 2018-Responsibility for 300+ Customer Service Associates, with direct line management of 6 Team Managers, in a virtual setting.-As the Quality and Performance Management owner, responsible for driving all performance related KPIs for entire Reserves Site (2000+ CSAs) -
Manager, Smb Customer ServicesGoogle Jul 2014 - Feb 2016Ann Arbor, Michigan-Lead a team of Associate Account Strategists supporting Google's AdWords Customers, with a focus on providing world class customer experience.-Top GCE (Global Customer Experience) Manager, Q4 1014 and Q2 2015. Peer nominated award, validated by team performance-Led team to meet/exceed core team metrics QoQ, top performing team in NA Q2 and Q3 2015.-Owned the HV (high value) customer segment for site, exceeding core targets for team/site.-Functional lead for hiring, training, on boarding, and career dev initiatives for NA. -Functional lead for performance assessment/review for NA -
Co-FounderCharge Haven 2013 - 2015With an increase in mobile devices, users need to find charging stations nearby without their phone shutting off and asking people where to go to recharge.Our solution is simple. Charge Haven will allow users to set a minimum threshold for battery power and alert them with charging station locations nearby.
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Cloud And Smarter Infrastructure, Endpoint Management And Mobility SalesIbm Apr 2014 - Jul 2014 -
Sales And Distribution Summit Program, Client Rep Industrial SectorIbm Jul 2012 - Apr 2014-As a Client Representative, I led the development of IBM's overall account plan and spearhead the implementation of IBM solutions for large sized businesses, specializing in the Industrial Sector-Partook in IBM's elite new graduate hiring/training program for client-facing consultative sales and IT specialist positions-Created and led "Summit-Buddy" initiative, a mentoring program to help new IBM'ers with the on-boarding process.-Part of a of a team responsible for $500M in annual revenue target.
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Trader, Capital Markets Hedge DeskQuicken Loans Apr 2011 - Jul 2012Greater Detroit Area-Responsible for managing interest rate risk on $10B+ mortgage pipeline-Set daily lock forecasts and applicable daily TBA trades to implement hedging strategy-Responsible for running Specified Bond auctions with focus on maximizing execution above TBA prices-Performed both front office (executing trades with Wall Street Dealers) and back office (regular reconciliation of all MBS trades on class settlement dates) functions-Maintained and executed daily rate lock forecast model -
Director Of Mortgage BankingQuicken Loans Jun 2001 - Apr 2011-Responsible for all aspects of team management of 15-25 dynamic mortgage bankers, from hiring, coaching, to development.-By implementing a consultative sales approach, team won multiple CSAT awards, while consistently meeting and exceeding monthly/annual revenue targets-Mentored and coached multiple bankers to Director of Mortgage Banking promotions.
David Shin Skills
David Shin Education Details
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Bachelor Of Science (B.S.), Chemical Engineering
Frequently Asked Questions about David Shin
What company does David Shin work for?
David Shin works for Coupang
What is David Shin's role at the current company?
David Shin's current role is Director of Customer Support at Coupang. Ex Google, Apple, Amazon.
What is David Shin's email address?
David Shin's email address is ds****@****gle.com
What is David Shin's direct phone number?
David Shin's direct phone number is +124849*****
What schools did David Shin attend?
David Shin attended University Of Michigan - Stephen M. Ross School Of Business, University Of Michigan.
What skills is David Shin known for?
David Shin has skills like Management, Sales, Fixed Income, Mortgage Lending, Banking, Financial Analysis, Capital Markets, Crm, Sales Management, Forecasting, Finance, Customer Service.
Who are David Shin's colleagues?
David Shin's colleagues are 김효성, Yoonkyung Ohm, Taesik Kim, Sungwook Jung, Woojong Kim, Renee Yu, Yeonmin Kim.
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