David Shinners Email and Phone Number

As a Business Support Officer at Campaspe Shire Council, I focus on enhancing operational efficiency and improving processes within the Planning and Building Department. I implement change management strategies, streamline administrative tasks, and optimise application processes to deliver outstanding customer experiences while ensuring compliance with council policies and regulations.Key responsibilities include:- Organising and leading process improvement initiatives to achieve smoother workflows and enhanced service outcomes.- Collaborating with cross-functional teams to address operational bottlenecks and improve efficiency.Utilising technology to enhance customer interactions and streamline service delivery.- Generating and analysing performance reports to guide informed decision-making and drive improvements.- Ensuring compliance with council policies and regulatory standards, maintaining accuracy and attention to detail.This role enables me to contribute to meaningful improvements that elevate service delivery and customer satisfaction for our community.

A critical risk control - ensuring that the Bank complies with KYC/AUSTRAC requirements in all respects.