David D'Silva Email & Phone Number

Sydney, Nsw, Au

Silverwater, New South Wales, Au

• Managing the support organisation to support 250 Australian based IT users, consistently achieving all SLAs.• Successfully managed the deployment of various projects to deliver a digital transformation program consisting of upgrades to the ERP system, an M365 rollout, and led the project from both a technology and business perspective to acquire and implement a web and app based e-Commerce platform.• Identified and implemented cost savings initiatives without impacting the quality of service.

Narellan, Nsw, Au

• Managed the support organisation to support 800 Australian based IT users, consistently achieving all SLAs.• Successfully managed the deployment of various projects to improve the IT infrastructure, networking and security.• Identified and implemented cost savings initiatives without impacting the quality of service.

North Sydney, New South Wales, Au

• Reduced enterprise applications from 280 to 120 and packaged these for Win10 rollout• Reduced desktop applications from over 4000 down to 500 and created alternate method for review and distribution.• Removed $3.4M p.a. in costs by managing licensing, vendors and cloud hosting, reducing staffing and transitioning functional support for JDE to DXC Redrock.

North Ryde, New South Wales, Au

• Introduced agile methodology to internal development teams and managed service provider to delivering $2M in business benefits over 13 two week sprints.

North Ryde, New South Wales, Au

• Managed consultants and 25 Subject Matter Experts to develop Boral’s Digital Strategy, resulting in many quick win initiatives and a holistic ERP replacement business case.• Identified initiatives that contribute more than $120M in benefits and then agreed with executive leadership, in which of the multiple transformation programs each initiative should be completed.

North Ryde, New South Wales, Au

• Reinvigorated a stalled project by reducing complexity, classifying 450 ERP integrations and overseeing the solutions design for each classification with technical teams, whilst working with business and vendor stakeholders to remove roadblocks and solve issues

North Ryde, New South Wales, Au

• Secured funding to enhance a team to protect IP for a system of competitive advantage.• Introduced a range of initiatives to ensure that the application could be supported, issues resolved in a timely manner and win trust from the business.

North Ryde, New South Wales, Au

• Reviewed of all business unit activity in the Hunter region and developed initiatives to improve operations ($2.5M) and transformation opportunities to improve integrated margin ($5M)• Managed Vendors and internal staff to deliver application development activities on time and within budget• Managed Vendors and internal staff to deliver applications support services, providing incident management, patching, DR and lifecycle upgrades.• Consolidated applications.

North Ryde, New South Wales, Au

• Performed three rounds of outsourcing:1. Transitioned technical and fiunctional support of the Oracle stack from internal team to Oracle producing $2.1M in savings and improving service quality. Completed this project with 2 10 week sprints.2. Transitioned Application Administration and dotNET development functions to HP, creating 42% savings3. Transitioned business intelligence and CRM support functions to Tech Mahindra, creating 47% savings.

North Ryde, New South Wales, Au

• Determined what to do with each of the 130 applications in the enterprise portfolio after conducting Gartner PACE and TIME analyses.

North Ryde, New South Wales, Au

• Reduced the cost of developing and maintaining applications in the Oracle stack.

North Ryde, New South Wales, Au

• Managed multiple teams across multiple technologies to improve delivery outcomes and reduce costs.• Consolidated applications

North Ryde, New South Wales, Au

• Managed the Shared Businesses Review looking at determining what factors kept Boral from achieving bet of breed IT and Finance costs• Developed a three year program of 25 projects costing nearly $70M that was endorsed and adopted by the business.• Prepared and presented strategic initiatives for consideration by the Executive Leadership Team.

North Ryde, New South Wales, Au

• Performed an external benchmarking to assess the team and identify the strengths and weakness of individuals• Got people to focus their development in specific skills to address skills gaps in the team.

North Ryde, New South Wales, Au

• I jointly established and ran the Finance Process Review Program, a program of process improvement projects that delivered many initiatives at a one of cost off $8 million to deliver over $6.5 million per annum in savings and further $44M in one off savings

North Ryde, New South Wales, Au

• Deployed ITIL Incident, Problem and Change Processes to an organisation of 240 people.• Produced Visual Management artefacts on SLA performance and process improvement initiatives• After 6 months the organisation met all 4 SLAs for the first time ever.• Ensured that all issues were raised through the service desk and no technicians were approached directly.• Repeated the result 4 months later despite a 20% increase in call volumes

North Ryde, New South Wales, Au

• Completed development projects within time and budget• Resolved support issues within SLAs.

Mba

Bachelor Of Commerce (Honours), Computing & Information Systems

Bachelor Of Commerce, Computing & Information Systems

Higher School Certificate