Senior Program Manager
CurrentLeadership and strategy• Provide guidance and direction to create apps and powerapps based on user requirements and integration with other applications.• Technology Lead for the Sales Training and Support Operations team, providing mentorship and guidance.Application support• Work with a team of support professionals to provide timely and effective support for in house applications.• Work with team to ensure service level agreements (SLAs).• Troubleshoot and resolve complex technical issues, ensuring minimal downtime.CyberSecurity and application maintenance• Ensure the applications used (Internal and external) adhere to security and compliance standards.• Collaborate with security team to implement critical updates, data protection measures and applications maintenance.Vendor Management• Collaborate with third -party vendors to evaluate, select, and implement new software solutions.• Negotiate contracts, manage vendor relationships, and ensure compliance with service agreements.Budget Management• Develop and manage budgets for application development and support activities.• Optimize costs while delivering quality services.