Debbie Silvester Email & Phone Number

I currently work for the UK's leading supplier of mobile commercial vehicle body maintenance and onsite tail lift/shutter/winch servicing and repairs. My role as the Defects Team Leader is to manage a team of controllers who plan/schedule workload for engineers nationwide. My role is to oversee the Team and make dynamic assessments in relation to the co-ordinating of the Mobile Engineers workload. Ensuring that customers vehicles down time is to a minimum, I need to make live time decisions based on engineer’s daily work, taking an agile approach around problem solving as required due to the changing day for that engineer due to jobs running over allocated times, or parts issues that have arisen live time. Focus is to keep planned and scheduled work to plan with minimal impact on the engineer’s day, and to minimise down time for the customer vehicles. I have previously worked and lived overseas for ten years mainly in Italy, United States and Japan. Upon my return to the UK, I was an Account Manager for a shop fitting company, managing accounts for several large high street stores, and oversaw new build and refurbishment projects in several flagship premises around the UK.I started in recruitment in 2001 as a consultant for a national recruitment business in their commercial division. In 2003 I became a Senior Consultant with the same company remaining in the commercial division. I oversaw a small but dedicated team managing contracts for A-to-Z business and high-volume specialised recruitment in a variety of sectors, mainly dealing with local councils, NHS and other high-volume and blue-chip companies. I have also worked in the public sector undertaking a specialised role, this has led to developing a great understanding of diversity and risk management and delivering high standard customer service. My key skills are:Confident Balanced negotiatorAble to deliver at pace in an agile adaptable mannerCommercially awareCustomer delivery focussedAccount Management Project Management

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  Defects Team Leader

  Aftercare Response

  Aug 2015 - Present - Wednesbury, England, United Kingdom

  My role as the Defects Team Leader is to manage a team of controllers who plan/schedule workload for engineers nationwide. My role is to oversee the Team and make dynamic assessments in relation to the co-ordinating of the Mobile Engineers workload. Ensuring that customers vehicles down time is to a minimum, I need to make live time decisions based on engineer’s daily work, taking an agile approach around problem solving as required due to the changing day for that engineer due to jobs running over allocated times, or parts issues that have arisen live time. Focus is to keep planned and scheduled work to plan with minimal impact on the engineer’s day, and to minimise down time for the customer vehicles.