- Drafting, implementation, and auditing of the Quality Management System in accordance with ISO 13485- Fast paced environment, - Interact directly with dealers and end users to resolve product issues, including real time.- Manage and support entire IT Infrastructure- Troubleshoot and repair ceiling lifts, ceiling lift track systems, floor lifts, and medical chairs- Product quality issue resolution directly with the manufacturer- Supervise warehouse operations- Fleet Management

- Configuration and deployment of desktop and server platforms, both Windows and iOS- Supported internal IT infrastructure including phones, desktops, laptops, servers, and mobile devices- Cabling server cabinets- Testing and and advanced troubleshooting of in house software applications- New account setups and deployments- Mobile device management- Remedial training for end users- On-Call responsibilities

-Install software, apply patches, monitor performance and troubleshoot alerts of Linux servers-Medium scale data center build out and cabling-Troubleshoot and replace faulty hardware remotely-Troubleshoot and resolve or escalate network problems-System failure analysis and recovery-Technical Support and General Troubleshooting-Escalations to On-Call personnel-Fulfilling all administrative requirements and deadlines

Contract -IT Support for FlowserveInventory and clean-up of all IT AreasComplete inventory and documentation of company PC's and NotebooksBreak/fix of minor hardware and software issues

-Advanced troubleshooting of PC's, business applications, and administration of the network, including internet and intranet related issues.-Created and updated documentation of business processes, producing user manuals. -Track, document, and update issues as they arise and through to resolution. -Provided end-user assistance, troubleshooting, and training -Involvement in project work such as desktop code rollouts -Coordinated and liaised with external IT vendors on issue resolution and new development initiatives.-Supported external customer call center

- Honorable Discharge- Multiple awards won for various involvements in crucial Army training applications - Two Army Achievement Medals - Good Conduct Medal - Drivers Badge for driving accident free - Wheeled and Track Vehicle Mechanics Badge for excellence in vehicle maintenance - Responsible for various logistics tasks involving the coordination of mass troop vehicle movement to/from training areas- Vehicle Commander on US Armor School training missions- Mission Commander on US Armor School training missions leading 3-6 vehicles- Driver for the Bionix 25 vehicle during the US Army’s Platform Performance Demonstration