As an Information Systems & Technology (IS&T) Support Analyst, I specialize in driving change through innovation and problem-solving techniques while providing support for IS&T projects and operations. I have extensive experience monitoring and troubleshooting IT systems, including WAN, LAN, Wi-Fi, and LDRs, ensuring they align with the business requirements while complying with SLAs and needs.In my current role, my collaboration with Alstom IT Support Teams enables me to respond promptly to IT-related inquiries, prioritize support requests, and ensure timely resolution of issues. I take a proactive approach to address issues, and I'm skilled in managing multiple projects and prioritizing them based on the criticality and urgency of the current requirement.In my technical contributions to Alstom, I have spearheaded multiple IS&T-related projects, resulting in significant operational efficiencies, including:Successfully led the project that involved switching service providers from Optus to Vodafone, resulting in a 90% successful service migration.Oversaw the upgrade of printers' Auto-Reading, resulting in 100% optimization of available printing infrastructure.Being an integral part of the team that implemented ID card systems, resulting in an efficient and reliable ID card system.I am currently working on the data migration project from the local filer to SharePoint, ensuring a seamless data transfer with minimal data loss while also implementing appropriate access controls within SharePoint.Through analysis of previous reports and current requirements, I was able to save some amount through process improvements and optimization.By leveraging my skills in identifying and resolving complex technical issues, implementing process improvements, and effective collaboration with cross-functional teams, I am confident in my ability to contribute positively to organizations seeking an experienced IS&T professional.