A dynamic and results-driven Service Programme Manager and Network Engineering Senior Manager with over 24 years of experience managing complex, global IT network solutions that prioritise customer outcomes and add measurable value. Combining deep technical knowledge with programme leadership, I excel at executing innovative service strategies that drive client satisfaction and operational excellence.Renowned for building strong, collaborative relationships with clients and internal teams, I am committed to understanding and aligning with a customer’s business goals to optimise the client journey. With strengths in strategic thinking, communication, and problem-solving, I have led cross-functional teams to deliver seamless, scalable solutions, always focusing on creating tangible value outcomes and achieving outstanding results.