David Joseph Email & Phone Number

Ottawa, Canada Area

● Currently responsible for leading coordination within Transport Canada’s Marine Safety and Security Executive Secretariat on Access to Information and Privacy (ATIP) requests received to the Director General's office.● Provide support to Issues Management officers on correspondence requests received from the public, internal and external stakeholders.● Previously responsible for leading coordination on measures implemented by the Government of Canada’s initiative to protect the endangered North Atlantic Right Whales in the Gulf of St. Lawrence.● Addressed any issues, questions or concerns from internal and external stakeholders on operational functions and policy regarding the initiative.● Participated in regular meetings with the various parties involved in the initiative.● Monitored weather in the Maritime region and flight surveillance results.● Compiled information for weekly reports and upon request for senior management.

Ottawa, Ontario, Canada

• Monitor all gate columns and pay on foot stations;• Replenish columns and pay on foot stations with tickets as needed;• Respond to real time customer problems;• Printing “one-out” tickets for selective events and recording relevant information;• Reporting of any incident that occurs at the site to the Site Supervisor (Area Manager if needed);• Generate and submit daily occupancy reports (or other reports requested by Site Supervisor/Area Manager);• Assisting monitoring agents with any questions or inquiries;• Issue parking infraction tickets when necessary, coordinate with Ottawa by-law to tow vehicles from site as required.• Troubleshooting/repairing equipment to ensure maximum efficiency. • Interact and assist customers and clients with various issues;• Access Parking Control System and Parking Guidance System to troubleshoot and provide level-1 customer support;• Monitor alarms and dispatch technicians as required;• Answer incoming calls and emails regarding parking related matters;

Ottawa, Canada Area

● As a Traffic Safety Team Lead, responsible for ensuring the safety of the site (Lansdowne Park), managing a team of Traffic Safety Representatives who are responsible for assisting with the direction of vehicle and pedestrian traffic to provide a safe and effective ingress and egress of on-site guests ● Work and coordinate closely with security and City of Ottawa personnel. ● Communication, team work, team management and problem solving are essential to this position, as well as the ability to deal with conflict.● Communicate clearly and concisely using a radio ● Assist guests entering/exiting the stadium● Answer general inquiries● Guide and direct guests to their designated seating and section● Provide excellent customer service● Assist other operational teams when required

Ottawa, Ontario, Canada

● Serve customers using our POS/Cash system, promptly, courteously and responsibly, ensuring an outstanding customer experience● Ask for donations as part of our Spirit of Sustainability campaign● Participate in the Customer Experience and Postal Code Survey campaigns● Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean, organized and safe for all (clean up spills and broken bottles)Perform job duties that occasionally involve repeatedly lifting cases varying in size and weight (up to 60 lbs./27 kg), while standing continuously

Gatineau, Quebec

● Responsible for the implementation and roll out of new initiatives at the Operations Support Centre (OSC).● Working closely and liaising with our Director General’s Office, Operation Managers and various teams on the roll out and implementation of a web-based client database system used to process applications into OSC’s other lines of business. ● Tasked with providing subject matter expertise on the use of the web-based database system and on other OSC lines of business that can be applied to the project. ● Required to draft various documentation such as procedures, training materials, analyses, implementation plans, Project Management, Workflows, etc. as well as assist in the development of briefing notes and deployment plans. ● Review and provide feedback on various documents (ranging from simple to complex, internal and external).● Attend various and frequent meetings with stakeholders and write meeting minutes.

Gatineau, Quebec

● Responsible for the implementation and roll out of new initiatives at the Operations Support Centre (OSC) working alongside two Project Officers and a Project Manager. ● Working closely and liaising with our Director General’s Office, Operation Managers and various teams on the roll out and implementation of a web-based client database system used to process applications into OSC’s other lines of business. ● Tasked with providing subject matter expertise on the use of the web-based database system and on other OSC lines of business that can be applied to the project. ● Required to draft various documentation such as procedures, training materials, analyses, implementation plans, Project Management, Workflows, etc. as well as assist in the development of briefing notes and deployment plans. ● Review and provide feedback on various documents (ranging from simple to complex, internal and external).● Attend various and frequent meetings with stakeholders and write meeting minutes.

Ottawa, Canada Area

● Called upon to be acting supervisor in the planned or unplanned absence of the position’s incumbent.● Often required to liaise with clients, internal/external stakeholders and establish and maintain professional relationships with these parties.● Perform the delegation of tasks and general workload.● Provide recommendations and strategic advice to management on a wide array of subject matter.● Collaborate with other supervisors on special projects.● Complete and resolve time-sensitive requests and issues. ● Report employee absences and schedule deviations. ● Address employees’ questions, concerns and conflicts. ● Report on weekly team production statistics.

Ottawa, Canada Area

● Responsible for the assessment of applications using the Immigration and Refugee Protection Act.● Tasked with constant decision making applying regulations, policies and procedures coherent with CIC programs.● Often required to provide administrative support such as data entry, preparing documents and typing.● Comfortable with meeting quotas and always striving to exceed quotas.● Actively required to cross-reference, research and investigate cases thoroughly with great attention to details.

Ottawa, Canada Area

Assisting in the processing, resettlement and transition of Syrian refugees as part of the Canada's Syrian Refugee Project due to the ongoing crisis in the region. ● As millions of Syrians continue to be displaced due to conflict in their home country, the Government of Canada will work with Canadians, including private sponsors, non-governmental organizations, provincial, territorial and municipal governments to welcome 25,000 Syrian refugees.● Beginning in December, transportation via privately chartered aircraft, with military aircraft assisting if needed, will be organized to help bring refugees to Canada.● Upon arrival in Canada, all refugees will be welcomed and processed by Border Services Officers for admission into Canada. This will include final verification of identity. All refugees will be screened for signs of illness when they arrive in Canada and treatment will be available if anyone is ill upon arrival.● Syrian refugees will be transported to communities across Canada, where they will begin to build a new life for themselves and their family. They will be provided with immediate, essential services and long-term settlement support to ensure their successful settlement and integration into Canadian society.

Toronto, Canada Area

● Provide admission to guests upon presentation of a valid ticket and deny entrance to unauthorized persons.● Ensure correct seating and direction of guests according to ticket location.● Greet and interact with guests in a friendly and professional manner.● Proactively monitor an assigned area for safety and medical issues.

Toronto, Canada Area

• In collaboration with Accreditation staff, assist with operations at the UDAC. This may include opening/closing, oversee facility operations if Accreditation Manager is called away or assist with the coordination of volunteer crew• Support all activities connected to the production, distribution and validation of accreditation cards• Resolution of accreditation issues• Provide information about accreditation policies and procedures to clients• Enforce accreditation policies and procedures• Supervise volunteer crew work schedules and daily job assignments for the UDAC• Training of the accreditation crew on the basic functions of the accreditation system• Complete administrative and clerical assignments in a timely manner• Often tasked with data entry, data editing and data verification projects within a large database environment

Toronto, Canada Area

• Built new computers and upgraded older computers.• Performed minor maintenance for customers.• Picked up and delivered computer machines and parts.• Documented sales and other details pertaining to transactions using Microsoft Excel spreadsheets.• Developed visual advertising for online advertising mediums through Adobe Photoshop

Toronto, Ontario

• Baked food products for storefront, kept track of inventory and popular items • Received, prepared and assembled customers orders with accuracy using the POS system• Performed general housekeeping/maintenance duties (sweep/mop, snow removal, etc.) • Received and documented weekly truck deliveries and provided safe and efficient transfer of shipments