Dov S. Email & Phone Number

Center District, Israel

Israel

IT Manager

Tel Aviv Area, Israel

Jerusalem Area, Israel

Network engineer, Linux system administrator, IT, coffee machine hacker:)

Jerusalem, Israel

Provide leadership for all customer support and professional services. Deliver expert support to global end users. Administer technical presale support, consulting potential customers in product evaluation. Devise strategies to integrate systems into existing customer networks. Create training methodologies for customer support personnel, developing first.

Senior technical support for Xacct mediation products

50% of time performing as networking engineer, responsibilities include maintaining & organizing physical connections, 1st level support for network related problems, performing as CCNA+, simple routing issues, supporting labs (planning and executing network designs based on the needs) – position includes installing and configuring routers, switches.

 Supported interactive application through R&D efforts up to delivery and follow up/post launch. Responsible for End-to-End testing of interactive applications in a lab environment simulating a real digital broadcast system. Responsible for support to clients and the on-site engineers. assisted in end-to-end lab maintenance (networking issues – Router.

Sub-Managed the Helpdesk field support team (7 technicians) Provided help to company’s 500+ users on a day-to-day basis, including, Office applications, network issues (Novell, NT/Win2K networks), hardware problems. Responsible for writing and setting Helpdesk procedures. Responsible to open new user accounts, maintain account database (new users/leavers).

Devops

B.A., Computers And Management

Hs, Computers