Dov S. Email & Phone Number

Center District, Israel

Israel

IT Manager

Tel Aviv Area, Israel

Jerusalem Area, Israel

Network engineer, Linux system administrator, IT, coffee machine hacker :)

Jerusalem, Israel

Provide leadership for all customer support and professional services. Deliver expert support to global end users. Administer technical presale support, consulting potential customers in product evaluation. Devise strategies to integrate systems into existing customer networks. Create training methodologies for customer support personnel, developing first line of support/contact between company and customers. Coordinate third party level support and troubleshooting for customer site infrastructure. Advising to product management on usability issues derived from customers/end users. Orchestrate onsite setup for customer systems while maintaining statistics/tracking database. Performing technical pre-sale activities, analyzing their requirements and leading projects through to full customer satisfaction.

Senior technical support for Xacct mediation products

50% of time performing as networking engineer, responsibilities include maintaining & organizing physical connections, 1st level support for network related problems, performing as CCNA+, simple routing issues, supporting labs (planning and executing network designs based on the needs) – position includes installing and configuring routers, switches, Checkpoint FW-1 and Cisco NLBs in the various NDS labs. Other 50% of time performing same duties as 1st level system/ senior helpdesk support engineer Responsible for HTTP & FTP anti-virus system (Trend-Micro VirusWall – Linux based) Simple Linux system, administration (installing, configuring, problem solving). Email Anti-Virus and Anti-SPAM system (Trend-Micro, Linux based on Email gateways) – sifting incoming Email classified as SPAM. Protocols: TCP/IP, DNS, DHCP, etc.

 Supported interactive application through R&D efforts up to delivery and follow up/post launch. Responsible for End-to-End testing of interactive applications in a lab environment simulating a real digital broadcast system. Responsible for support to clients and the on-site engineers. assisted in end-to-end lab maintenance (networking issues – Router configuration, Switches, etc + servers, NDS specific components). The System/Networking Work was performed at a System Administrator/ CCNA level.Work environment includes: NDS-specific equipment (modulators, SSR, etc.), Oracle Databases, complex networking (hardware and software), Unix servers and processes, NT servers, IIS, MSMQ, SQL servers, XML, Troubleshooting complex systems and problems, writing and performing full end-to-end acceptance tests and other documentation, on-site work at the customers site all the way through to follow-up after application delivery.

Sub-Managed the Helpdesk field support team (7 technicians) Provided help to company’s 500+ users on a day-to-day basis, including, Office applications, network issues (Novell, NT/Win2K networks), hardware problems. Responsible for writing and setting Helpdesk procedures. Responsible to open new user accounts, maintain account database (new users/leavers) + exchange 5.5 user maintenance. Built Helpdesk lab for PC installation and testing new hardware/software. Build Ghost server in lab for fast and efficient PC installation Responsible for Helpdesk “Astea” call system, including the server, containing the Helpdesk’s call Database and customizing the system based on the Helpdesk’s needs (alerts for SLA exceeding its time limit, etc.) Training new technicians.Wrote procedures for video conferencing use and support.Ability to work independently, to find the needed solution on any resource (Internet, MSDN, TechNet, etc.)

Devops

B.A., Computers And Management

Hs, Computers