• Led the implementation of product management activities (persona building, requirements, product ideation, roadmaps) within a major Federal Government agency• Led a cross-functional team of product owners, user experience and service designers, researchers and full-stack developers to develop accessible and security-compliant payment solutions• Facilitated inter-agency visioning sessions to develop streamlined digitization initiatives in order to modernize paper processes and legacy applications• Created, communicated and executed product strategy across multiple customer experience areas to align with agency goals, congressional mandates and taxpayer needs

• Led mobile (iOS and Android), web, hardware, API, and integrations product lines delivering 30% quarterly sales growth.• Responsible for aligning product priorities and trade-offs based on stakeholder and market requirements.• Created and maintained product roadmap for mobile and web products based on company-wide goals, market pulse, research and innovation.

• Coordinated with geographically disparate product team partnering with over 40 engineers and quality assurance staff to orchestrate a seamless user experiences between services.• Created prioritized short and long-term product release plans based on voice of the customer visits, sales interviews, market intelligence, and innovation.

• Design features, capabilities and user experience for two agile development teams.• Created product marketing and sales enablement materials to explicate market fit and product value.

• Developed and managed product taxonomy to support search and financial reporting for user groups in Asia, the Middle East, Europe, North and South America• Acted as subject matter expert for data integrity and taxonomy management related enquiries• Responsible for product life cycle reviews and data integrity• Authored technical documents on a variety of implemented processes, procedures and strategies related to software testing and reporting• Used JIRA tracking tool for planning software releases, bug tracking and project management• Reviewed and updated test and deployment work through process improvement work groups within the Project Management Office (PMO)• Coordinated with business and IT stakeholders, as well as vendors, to ensure software product implementation follows business, technical, and functional specifications

• Established and documented cataloging standards for a Digital Asset Management (DAM) system conversion• Developed metadata structure to index digital corporate assets to support DAM system conversion and growth• Analyzed data for information repository software conversion specifications• Designed process for client and vendor content requests to support major advertising campaigns across North American, European and Asian markets

• Developed metadata structure to support e-commerce functions for www.annmarie.com • Established and maintained digital asset library using category hierarchies and metadata standards for product inventory database• Designed workflow to configure product inventory information to commercial off-the-shelf software• Conducted physical and functional audits to ensure content mapped to established hierarchies and metadata structure

• Developed library instruction curriculum for Business, Engineering and English Departments leveraging information from LexisNexis, Factiva, Hoover’s, ASCE and IEEE databases• Supervised 2 Instruction Librarians in the implementation and delivery of the information literacy curriculum • Created online course assessment tool that recorded student and instructor feedback to measure the success of the established information literacy curriculum and to determine future course of action• Managed 15,000USD annual budget to purchase academic materials for Business, Engineering and English Departments

• Publicized and reviewed performances and social events throughout the city of London• Generated content for a cosmopolitan Muslim audience, while maintaining adherence to social and religious sensitivities

• Created MARC records for incoming serials according to AACR2 standards• Aided in the platform migration of Millennium to Voyager Library Management Systems by understanding and adhering to specific software and cataloging standards

• Managed adolescent and adult classroom activities• Lectured basic, intermediate and advanced English language speaking and composition courses