Dianne Slabisak Email & Phone Number

San Antonio, Texas Area

Store Communications serves as gatekeeper for information flowing from corporate business areas to our network of over 1400 stores. We are the last touch point and final quality control to ensure accurate and timely data to stores along with appropriate labor funding to manage the scheduled tasks. Store activity is supported by a multi-million dollar budget of internal and external funding sources.Producing quality communications requires ongoing collaboration with authors and business leaders at every level of the organization. A dual mindset is needed to maintain focus on strategic objectives while managing weekly, monthly, quarterly and annual thresholds. Retail is an ever evolving and challenging business, and the pet industry is clearly no exception. Our strong Store Communications processes provide a much needed anchor. Having a foundation in place affords the ability to be agile, whether that is evaluating new ideas, implementing course corrections, or supporting emerging business needs.Continual improvement efforts have yielded tremendous strides in planning, efficiency in company wide use of our system and related processes, and in providing accurate data to enable decision making at multiple levels of the organization.

• Subject matter expert (SME) in the Malcolm Baldrige Criteria for Performance Excellence.• Examiner for the Texas Award for Performance Excellence (2009-2012)• SME and archivist of Harland Clarke’s quality journey, including information related to our Baldrige-based business model, quality improvement tools, and team-based disciplines.• Trained team leader and team facilitator.• Led or supported company-level, cross-functional teams, including the Culture of Innovation Team (2010-11), Employee Engagement Team (2009). Learning Management System Implementation Team (2009), Identity and Culture Team (2008), Brand Deployment Team (2008), and Recognition Development and Deployment Team (2008).• Managed internal communications processes, interacting with leaders at all levels. • Skilled writer and editor; highly adept at translating detailed information into effective messaging and graphics that are useful for broad audiences. • Detailed and analytical thinker; SME in collecting and analyzing feedback in support of driving for fact-based decisions/actions and implementing cycles of improvement.• Developer of training materials that support organizational learning and effectiveness • Created and managed a company-level listening post with inquiries received from customers, clients, employees and the general public via multiple company websites.

San Antonio, Texas

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