As the Cyber Security Analyst at Macquarie Telecom, I work with a team that’s passionate about our customers.Macquarie Telecom is Australia’s only multi-carrier solution provider for business. We connect via data, voice and mobile services.It’s our obsession with customer service that makes us so different. Today we have the best NPS (Net Promoter Score) in Australia.We’re not your traditional telco. We’re Macquarie Telecom – a business of Macquarie Telecom Group (ASX:MAQ).

Key Responsibilities:• Investigated, analysed and classified malicious software samples on daily basis• Developed and distribute scripts for malware analysis and removal• Prepared and distributed updates and insights of threat landscape through webinars, blog posts, media commentary and published articles• Assisted in maintaining critical infrastructure on 24/7 Product Operations on-call roster• Trained new team members in understanding threat research and providing high quality customer support• Served as Emergency Fire WardenKey Achievements:• Key team member awarded Webroot ‘Team Award’ in 2019• Prepared numerous published articles annually on threat landscape and providing useful strategies for protecting networks• Developed detection methods to improve companies’ ability to detect malware and differentiate between infection vectors• Produced documentation for external clients to prevent common attacks and updated documents as threat landscape changed• Researched and documented ransomware attack methods as they moved to brute-force Remote Desktop Protocol (RDP) distributions• Member of Sydney office interdepartmental 'think tank' group to help guide direction of business and increase collaboration to reach new markets, improve products and increase sales

Key Responsibilities:• Administered, configured and monitored security technologies• Prepared daily and weekly reports of threats and incidents and recommended remediation strategies• Escalated potential threats and breaches to senior staff members as necessary• Provided remote support to remove existing infections from customer endpoints• Analysed information and developed methods to detect and remove malware• Served as Emergency Fire WardenKey Achievements:• Developed tool to better monitor high profile customer's environments• This tool reduced the support request load on the technical support team by pre-emptively resolving potential issues before they became customer issues• Developed and implemented new processes to increase global efficiencies in file determinations• Developed and submitted proposal to switch threat research and support organisation to a new inter-office communication tool• Proposal was implemented which reduced inter-office information siloing and promoted sharing of ideas

Key Responsibilities:• Undertake remote troubleshooting to diagnose, analyse and remove malware infections• Provided recommendations to customers to protect their systems against future infections• Gathered file and registry information and analysed it to identify new distribution methods and techniques for malware removal• Prioritise multiple projects and provided simultaneous support to multiple customersKey Achievements:• Developed tools to assist Global Malware Removal Team with manual malware remediation and to expedite information gathering• Created new processes to increase malware removal efficiency which allowed team to assist more customers per day• Tested and provided feedback on multiple remote access software suites before they were selected for production