At Quiet Box, we are dedicated to offering private, on-the-go meeting spaces that combine convenience with professionalism.

* Conduct system testing to verify code accuracy and feature functionality before RPA automation.* Execute performance testing and benchmarking to ensure optimal web performance.* Administer, enhance, and maintain RPA code.* Evaluate and enhance the search index while supporting technical upgrades.* Design new web service protocols for RPA and extend to sub-processors.

• Developed and maintained an automated robotic testing platform that increases daily testing by 50% improving error detection rates across five web platforms.• Worked with SEO projects, Google Analytics, and CMS administration and performance metric reporting and other initiatives as assigned.• Implemented and optimized Key Performance Indicators to assess project effectiveness, enabling precise workload measurement and deployment tracking within the company.• Administered Content Management Systems (CMS), ensuring seamless content delivery and performance, while also generating and analyzing performance metric reports to guide strategic decisions.• Managed and maintained Jira and Airtable ticketing systems to streamline issue tracking and resolution.• Led and successfully completed a project that streamlined web platform monitoring, resulting in significant time savings while providing detailed KPls and performance statistics. This initiative improved platform health by detecting and resolving errors more efficiently.

• Managed weekly budgets effectively, ensuring resource provision met 100% of operational needs, resulting in zero shortages and optimal resource allocation.• Oversaw food order, delivery, and distribution across the base, achieving a 95% on-time delivery rate and reducing waste by 20% through improved inventory management.• Developed a Social Media presence from the ground up, launching the first-ever Social Media Marketing campaign

• Entrusted with the transportation and delivery of classified documents and packages, consistently maintaining the highest level of security and confidentiality.• Maintained a flawless record of 100% successful and incident-free pickups and deliveries across the city, ensuring critical documents and packages were delivered securely and on time.• Optimized delivery routes and schedules, resulting in a 20% increase in efficiency and a 15% reduction in travel time, contributing to cost savings and improved operational effectiveness.

• Generated shipment invoices, prepared packages, and set up customer courier deliveries.• Responded to and routed telephone inquiries from clients, vendors, and the public across a multi-line telephone system.• Oversaw and maintained a high standard for reception providing a positive impression of the company for all visitors.