Diana Smirnova
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Diana Smirnova Email & Phone Number

Global Customer Success Team Lead at Choice
Location: Warsaw, Mazowieckie, Poland 11 work roles 2 schools
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✓ Verified Jul 2026 3 data sources Profile completeness 86%

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Current company
Role
Global Customer Success Team Lead
Location
Warsaw, Mazowieckie, Poland
Company size

Who is Diana Smirnova? Overview

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Quick answer

Diana Smirnova is listed as Global Customer Success Team Lead at Choice, a with 187 employees, based in Warsaw, Mazowieckie, Poland. AeroLeads shows a matched LinkedIn profile for Diana Smirnova.

Diana Smirnova previously worked as Team Leader, Operations at Concentrix and Team Leader, Sales Service Delivery, on behalf of Google at Ttec. Diana Smirnova holds Postgraduate Degree, Executive Mba: Business Administration, Management And Operations from Wshiu Akademia Nauk Stosowanych.

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Email format at Choice

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Choice

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Profile bio

About Diana Smirnova

I am a Team & Event Manager in the multicultural environment at TTEC, supporting Google, with a demonstrated history of working in the digital marketing, advertising and event industry. Experienced in leading variety of CEE & EEM markets, such as PL, CZ, SK, RO, UA, RU, MENA and TR.Skilled in People Management, Marketing, Sales, Customer Service, Performance Management, Analytics, Time Management, Coaching, Negotiation, Event Management and Cooperation.Living life passionately, bringing happiness to others and adoring traveling <3

Current workplace

Diana Smirnova's current company

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Choice
Choice
Global Customer Success Team Lead
Warsaw, PL
Website
Employees
187
AeroLeads page
11 roles

Diana Smirnova work experience

A career timeline built from the work history available for this profile.

Global Customer Success Team Lead

Warsaw, Pl

Team Leader, Sales Service Delivery, On Behalf Of Google

Warsaw, Mazowieckie, Poland

- Google Kickstart Program: Sales Team- Managing the sales team based on the supporting advertisers and advertising agencies with Google Ads solutions: 16 people, CEE markets (including CZ/SK and RO) - Individual work: time-management, planning, problem solving, quality assessment- Team work: encouraging and motivating team members, creating pleasant and productive atmosphere, using diverse team-building techniques- Day-to-day operational management - Strong analytical thinking- Developed soft skills- 1:1s, feedback sessions with team members- Training, coaching and advising to teammates, preparing to the internal recruitments for higher positions- Helping team members to develop their personal and professional skills - Recruiting new people to the team- Monitoring team performance, KPIs- Reporting and presenting to Google management - Cooperating with HR, Event management, Training department, Analytics, Management support, Quality auditors

Team Leader, On Behalf Of Google

Warsaw Metropolitan Area

- Google Kickstart Program: Sales Team- Managing the sales team based on the supporting advertisers and advertising agencies with Google Ads solutions: 15 people, CEE markets (including CZ/SK and RO)- Individual work: time-management, planning, problem solving, quality assessment- Team work: encouraging and motivating team members, creating pleasant and productive atmosphere, using diverse team-building techniques- Day-to-day operational management - Strong analytical thinking- Developed soft skills- 1:1s, feedback sessions with team members- Training, coaching and advising to teammates, preparing to the internal recruitments for higher positions- Helping team members to develop their personal and professional skills - Recruiting new people to the team- Monitoring team performance, KPIs- Reporting and presenting to Google management - Cooperating with HR, Event management, Training department, Analytics, Management support, Quality auditors

Jul 2023 - Jun 2024

Team Leader, On Behalf Of Google

Warsaw, Mazowieckie, Poland

- Google UMM Program: Sales Team- Managing the sales team based on the supporting advertisers and advertising agencies with Google Ads solutions: 7-13 people, CEE & EEM markets (including PL, CZ/SK, RO and MENA)- Individual work: time-management, planning, problem solving, quality assessment- Team work: encouraging and motivating team members, creating pleasant and productive atmosphere, using diverse team-building techniques- Day-to-day operational management - Strong analytical thinking- Developed soft skills- 1:1s, feedback sessions with team members- Training, coaching and advising to teammates, preparing to the internal recruitments for higher positions- Helping team members to develop their personal and professional skills - Recruiting new people to the team- Monitoring team performance, KPIs- Reporting and presenting to Google management - Cooperating with HR, Event management, Training department, Analytics, Management support, Quality auditors

Apr 2022 - Jun 2023

Team Leader, On Behalf Of Google

Warsaw, Mazowieckie, Poland

- Google DSA Program: Pre-sales Team- Managing the pre-sales team based on the first contact with the Google Ads clients: 13 people, CEE & EEM markets (including PL, TR, MENA, RU and UA)- Individual work: time-management, planning, problem solving, quality assessment- Team work: encouraging and motivating team members, creating pleasant and productive atmosphere, using diverse team-building techniques- Day-to-day operational management - Strong analytical thinking- Developed soft skills- 1:1s, feedback sessions with team members- Training, coaching and advising to teammates, preparing to the internal recruitments for higher positions- Helping team members to develop their personal and professional skills - Recruiting new people to the team- Monitoring team performance, KPIs- Reporting and presenting to Google management - Cooperating with HR, Event management, Training department, Analytics, Management support, Quality auditors

Oct 2021 - Mar 2022

Google Ads Account Strategist

Warsaw, Mazowieckie, Poland

- Long-lasting relationships with the Google Ads customers: RU market- Outbound calls- Orientation on KPIs- Strong selling skills, needs assessment and objections handling - Deep Google Ads product knowledge: building and optimizing the campaigns - Analyzing clients business goals, providing with effective strategies and implementing Google Ads solutions- Data processing: working with Google Account Tools, Google Ads Platform, Google Analytics, Connect Sales- Individual work: time-management and pipeline management, planning and organizing workflow

Apr 2021 - Sep 2021

Google Ads Customer Service Specialist

Warsaw, Mazowieckie, Poland

- First contact with the Google Ads customers: UA & RU markets- Outbound and inbound calls- Orientation on KPIs- Data processing: working with Google Account Tools, Google Ads Platform, Google Analytics, SalesForce, Qualify- Individual work: time-management and pipeline management, planning and organizing workflow - Sharing experience with newbies

Jan 2019 - Mar 2021

Children Mentor

Kyiv City, Ukraine

- Taking care of children under the age of 5-13 years- Teaching the basics of business and entrepreneurship- Coaching- Organizing the charity events- Managing the projects / start-ups

Jul 2018 - Aug 2018

Children Mentor

Kyiv City, Ukraine

- Taking care of children under the age of 5-13 years- Teaching the basics of business and entrepreneurship- Coaching- Organizing the charity events- Managing the projects / start-ups

Jul 2017 - Aug 2017
2 education records

Diana Smirnova education

Postgraduate Degree, Executive Mba: Business Administration, Management And Operations

Wshiu Akademia Nauk Stosowanych
FAQ

Frequently asked questions about Diana Smirnova

Quick answers generated from the profile data available on this page.

What company does Diana Smirnova work for?

Diana Smirnova works for Choice.

What is Diana Smirnova's role at Choice?

Diana Smirnova is listed as Global Customer Success Team Lead at Choice.

Where is Diana Smirnova based?

Diana Smirnova is based in Warsaw, Mazowieckie, Poland while working with Choice.

What companies has Diana Smirnova worked for?

Diana Smirnova has worked for Choice, Concentrix, Ttec, Venture Café Warsaw Foundation, and G Partner.

How can I contact Diana Smirnova?

You can use AeroLeads to view verified contact signals for Diana Smirnova at Choice, including work email, phone, and LinkedIn data when available.

What schools did Diana Smirnova attend?

Diana Smirnova holds Postgraduate Degree, Executive Mba: Business Administration, Management And Operations from Wshiu Akademia Nauk Stosowanych.

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