Diana Smirnova

Diana Smirnova Email and Phone Number

Team Leader, Operations @ Concentrix
Warsaw, PL
Diana Smirnova's Location
Warsaw, Mazowieckie, Poland, Poland
About Diana Smirnova

I am a Team & Event Manager in the multicultural environment at TTEC, supporting Google, with a demonstrated history of working in the digital marketing, advertising and event industry. Experienced in leading variety of CEE & EEM markets, such as PL, CZ, SK, RO, UA, RU, MENA and TR.Skilled in People Management, Marketing, Sales, Customer Service, Performance Management, Analytics, Time Management, Coaching, Negotiation, Event Management and Cooperation.Living life passionately, bringing happiness to others and adoring traveling <3

Diana Smirnova's Current Company Details
Concentrix

Concentrix

View
Team Leader, Operations
Warsaw, PL
Website:
concentrix.com
Employees:
174924
Diana Smirnova Work Experience Details
  • Concentrix
    Team Leader, Operations
    Concentrix
    Warsaw, Pl
  • Ttec
    Team Leader, Sales Service Delivery, On Behalf Of Google
    Ttec Jul 2024 - Present
    Warsaw, Mazowieckie, Poland
    - Google Kickstart Program: Sales Team- Managing the sales team based on the supporting advertisers and advertising agencies with Google Ads solutions: 16 people, CEE markets (including CZ/SK and RO) - Individual work: time-management, planning, problem solving, quality assessment- Team work: encouraging and motivating team members, creating pleasant and productive atmosphere, using diverse team-building techniques- Day-to-day operational management - Strong analytical thinking- Developed soft skills- 1:1s, feedback sessions with team members- Training, coaching and advising to teammates, preparing to the internal recruitments for higher positions- Helping team members to develop their personal and professional skills - Recruiting new people to the team- Monitoring team performance, KPIs- Reporting and presenting to Google management - Cooperating with HR, Event management, Training department, Analytics, Management support, Quality auditors
  • Venture Café Warsaw Foundation
    Ambassador
    Venture Café Warsaw Foundation Sep 2023 - Present
    Warsaw, Mazowieckie, Poland
  • G Partner
    Team Leader, On Behalf Of Google
    G Partner Jul 2023 - Jun 2024
    Warsaw Metropolitan Area
    - Google Kickstart Program: Sales Team- Managing the sales team based on the supporting advertisers and advertising agencies with Google Ads solutions: 15 people, CEE markets (including CZ/SK and RO)- Individual work: time-management, planning, problem solving, quality assessment- Team work: encouraging and motivating team members, creating pleasant and productive atmosphere, using diverse team-building techniques- Day-to-day operational management - Strong analytical thinking- Developed soft skills- 1:1s, feedback sessions with team members- Training, coaching and advising to teammates, preparing to the internal recruitments for higher positions- Helping team members to develop their personal and professional skills - Recruiting new people to the team- Monitoring team performance, KPIs- Reporting and presenting to Google management - Cooperating with HR, Event management, Training department, Analytics, Management support, Quality auditors
  • G Partner
    Team Leader, On Behalf Of Google
    G Partner Apr 2022 - Jun 2023
    Warsaw, Mazowieckie, Poland
    - Google UMM Program: Sales Team- Managing the sales team based on the supporting advertisers and advertising agencies with Google Ads solutions: 7-13 people, CEE & EEM markets (including PL, CZ/SK, RO and MENA)- Individual work: time-management, planning, problem solving, quality assessment- Team work: encouraging and motivating team members, creating pleasant and productive atmosphere, using diverse team-building techniques- Day-to-day operational management - Strong analytical thinking- Developed soft skills- 1:1s, feedback sessions with team members- Training, coaching and advising to teammates, preparing to the internal recruitments for higher positions- Helping team members to develop their personal and professional skills - Recruiting new people to the team- Monitoring team performance, KPIs- Reporting and presenting to Google management - Cooperating with HR, Event management, Training department, Analytics, Management support, Quality auditors
  • G Partner
    Team Leader, On Behalf Of Google
    G Partner Oct 2021 - Mar 2022
    Warsaw, Mazowieckie, Poland
    - Google DSA Program: Pre-sales Team- Managing the pre-sales team based on the first contact with the Google Ads clients: 13 people, CEE & EEM markets (including PL, TR, MENA, RU and UA)- Individual work: time-management, planning, problem solving, quality assessment- Team work: encouraging and motivating team members, creating pleasant and productive atmosphere, using diverse team-building techniques- Day-to-day operational management - Strong analytical thinking- Developed soft skills- 1:1s, feedback sessions with team members- Training, coaching and advising to teammates, preparing to the internal recruitments for higher positions- Helping team members to develop their personal and professional skills - Recruiting new people to the team- Monitoring team performance, KPIs- Reporting and presenting to Google management - Cooperating with HR, Event management, Training department, Analytics, Management support, Quality auditors
  • G Partner
    Google Ads Account Strategist
    G Partner Apr 2021 - Sep 2021
    Warsaw, Mazowieckie, Poland
    - Long-lasting relationships with the Google Ads customers: RU market- Outbound calls- Orientation on KPIs- Strong selling skills, needs assessment and objections handling - Deep Google Ads product knowledge: building and optimizing the campaigns - Analyzing clients business goals, providing with effective strategies and implementing Google Ads solutions- Data processing: working with Google Account Tools, Google Ads Platform, Google Analytics, Connect Sales- Individual work: time-management and pipeline management, planning and organizing workflow
  • G Partner
    Google Ads Customer Service Specialist
    G Partner Jan 2019 - Mar 2021
    Warsaw, Mazowieckie, Poland
    - First contact with the Google Ads customers: UA & RU markets- Outbound and inbound calls- Orientation on KPIs- Data processing: working with Google Account Tools, Google Ads Platform, Google Analytics, SalesForce, Qualify- Individual work: time-management and pipeline management, planning and organizing workflow - Sharing experience with newbies
  • Mba Kids International
    Children Mentor
    Mba Kids International Jul 2018 - Aug 2018
    Kyiv City, Ukraine
    - Taking care of children under the age of 5-13 years- Teaching the basics of business and entrepreneurship- Coaching- Organizing the charity events- Managing the projects / start-ups
  • Mba Kids International
    Children Mentor
    Mba Kids International Jul 2017 - Aug 2017
    Kyiv City, Ukraine
    - Taking care of children under the age of 5-13 years- Teaching the basics of business and entrepreneurship- Coaching- Organizing the charity events- Managing the projects / start-ups

Diana Smirnova Education Details

  • Wshiu Akademia Nauk Stosowanych
    Wshiu Akademia Nauk Stosowanych
    Executive Mba: Business Administration, Management And Operations
  • Collegium Civitas
    Sociology: Pr, Marketing And New Media

Frequently Asked Questions about Diana Smirnova

What company does Diana Smirnova work for?

Diana Smirnova works for Concentrix

What is Diana Smirnova's role at the current company?

Diana Smirnova's current role is Team Leader, Operations.

What schools did Diana Smirnova attend?

Diana Smirnova attended Wshiu Akademia Nauk Stosowanych, Collegium Civitas.

Who are Diana Smirnova's colleagues?

Diana Smirnova's colleagues are Danish Sayyed, Kevin Rebollo, Manaswini Pati, Felipe Moreira, Ogie Batula, Jonathan Mendoza, Saurabh Suman.

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