• Generates new and repeat business based on reputation for honesty, product knowledge, and quality service.• Builds rapport quickly with potential customers while conducting an effective and detailed needs analysis. • Presents products and costs in an understandable manner to clients while maintaining a high-closing ratio. • Demonstrates exceptional handling of incoming/outgoing sales calls and appointment setting. • Mentors and trains direct reports and peers in customer service and sales “best practices”. • Exceptionally knowledgeable about employer’s products, competitors’ products, industry trends, and emerging technologies.

• Rendered financial services assistance to purchasers of new and pre-owned vehicles.• Created and maintained a detailed and orderly process for protecting the privacy of customers while managing paperwork and documentation associated with automotive purchasing and finances.• Developed productive relationships with managers at several local financial institutions that provided financing to customers.• Developed a reputation for successful outcomes with the most challenging situations facing customers seeking financing options with poor or no credit.• Played a significant role in assisting the business to meet and exceed its monthly sales and financing goals which resulted in increased monthly profit margins.

• Worked directly with COO to establish sales and customer service retention plans and goals. • Met with clients and potential clients on site to perform product presentations, address questions and concerns regarding products, price and availability. • Networked and advertised at various events resulting in a 40% increase in customer base.

• Explained and demonstrated new products to customers, management and employees. • Oversaw the inventory and organizational structure for over 10,000 parts and products. • Created operational systems and processes resulting in a 30% increase in productivity. • Interacted with clientele to address and resolve customer concerns upholding satisfactory results. • Managed and trained a staff of at least 12 employees ensuring systems were complied with and deadlines met.