Donna Specher Email & Phone Number

Tampa/St. Petersburg, Florida Area

• Analyze complex technical data and translate it into an easy to understand format for various levels of expertise• Reduce repetitive problem tickets by providing detailed solutions to the root cause of the problems reported• Contribute to the internal development of the knowledge base by defining requirements, setting project milestones, and creating test plans to validate functionality• Design and execute test cases for the internal global search tool and provide feedback on overall functionality and ease of use• Create standard operating procedures, guidelines, and work instructions for the knowledge base with regular updates to accommodate changing requirements• Develop and maintain user manuals and the style guide for the knowledge base• Serve as a subject matter expert (SME) for the modules I support• Collaborate and assist other team members with tool usage and best practices• Develop, test, and routinely validate all knowledge base metric reports• Maintain and control access to SharePoint documentation for my team and department

Raleigh-Durham, North Carolina Area

• Prioritized and accomplished multiple complex tasks while ensuring accurate, reliable results in fast paced environments• Played a critical role in the start-up of a new laboratory• Prime operator for Chemistry and Quality Control• Active role in training new employees on operating procedures, maintenance, and troubleshooting of lab instrumentation• Maintained open communication with other healthcare professionals in order to provide optimal patient care• Executed daily quality control, maintenance, and calibrations• Flexible in adjusting activities to meet lab needs and provide coverage for critical areas

Phoenix, Arizona Area

• Prioritized and accomplished multiple complex tasks while ensuring accurate, reliable results• Maintained open communication with other healthcare professionals in order to provide optimal patient care• Executed daily quality control, maintenance, and calibrations

Charlotte, North Carolina Area

• Prioritized and accomplished multiple complex tasks while ensuring accurate, reliable results in a fast paced environment• Active role in training new employees on operating procedures, maintenance, and troubleshooting of lab instrumentation• Maintained open communication with other healthcare professionals in order to provide optimal patient care• Executed daily quality control, maintenance, and calibrations• Flexible in adjusting activities to meet lab needs and provide coverage for critical areas

Burlington, North Carolina Area

• Organized and processed large volumes of patient samples quickly and efficiently• Utilized latex agglutination, enzyme immunoassay testing, and microscopy for identification of microbiological elements

Greater Milwaukee Area

• Provided on-call support and emergency maintenance for a major financial institution using COBOL, CICS, and JCL• Responsible for executing specialized batch reports against the monthly billing data

Greater Milwaukee Area

• Analyzed, modified, and tested the internal logic of mainframe applications for compliance issues at a major manufacturing company using COBOL, CICS, DB2, and JCL• Maintained the numerous Access databases that were being used to track the progress of a large Year 2000 project, providing technical support and internal security• Prior certification as a Microsoft Office User Specialist (Word, Excel, Access, PowerPoint)

Master Of Business Administration, Information Systems Management

Bachelor Of Science, Clinical Lab Science