Donna Specher Email & Phone Number

Tampa/St. Petersburg, Florida Area

• Analyze complex technical data and translate it into an easy to understand format for various levels of expertise
• Reduce repetitive problem tickets by providing detailed solutions to the root cause of the problems reported
• Contribute to the internal development of the knowledge base by defining requirements, setting project milestones, and creating test plans to validate functionality
• Design and execute test cases for the internal global search tool and provide feedback on overall functionality and ease of use
• Create standard operating procedures, guidelines, and work instructions for the knowledge base with regular updates to accommodate changing requirements
• Develop and maintain user manuals and the style guide for the knowledge base

Raleigh-Durham, North Carolina Area

• Prioritized and accomplished multiple complex tasks while ensuring accurate, reliable results in fast paced environments
• Played a critical role in the start-up of a new laboratory
• Prime operator for Chemistry and Quality Control
• Active role in training new employees on operating procedures, maintenance, and troubleshooting of lab instrumentation
• Maintained open communication with other healthcare professionals in order to provide optimal patient care
• Executed daily quality control, maintenance, and calibrations

Phoenix, Arizona Area

• Prioritized and accomplished multiple complex tasks while ensuring accurate, reliable results
• Maintained open communication with other healthcare professionals in order to provide optimal patient care
• Executed daily quality control, maintenance, and calibrations

Charlotte, North Carolina Area

• Prioritized and accomplished multiple complex tasks while ensuring accurate, reliable results in a fast paced environment
• Active role in training new employees on operating procedures, maintenance, and troubleshooting of lab instrumentation
• Maintained open communication with other healthcare professionals in order to provide optimal patient care
• Executed daily quality control, maintenance, and calibrations
• Flexible in adjusting activities to meet lab needs and provide coverage for critical areas

Burlington, North Carolina Area

• Organized and processed large volumes of patient samples quickly and efficiently
• Utilized latex agglutination, enzyme immunoassay testing, and microscopy for identification of microbiological elements

Greater Milwaukee Area

• Provided on-call support and emergency maintenance for a major financial institution using COBOL, CICS, and JCL
• Responsible for executing specialized batch reports against the monthly billing data

Greater Milwaukee Area

• Analyzed, modified, and tested the internal logic of mainframe applications for compliance issues at a major manufacturing company using COBOL, CICS, DB2, and JCL
• Maintained the numerous Access databases that were being used to track the progress of a large Year 2000 project, providing technical support and internal security
• Prior certification as a Microsoft Office User Specialist (Word, Excel, Access, PowerPoint)

Master Of Business Administration, Information Systems Management

Bachelor Of Science, Clinical Lab Science