David Spell Email and Phone Number
David Spell work email
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David Spell personal email
David Spell is a Accomplished technical professional with proven talent in solution architecture, problem solving, and emergency resolution. Fosters cooperation and efficiency as core tenets of multi- and cross-functional teams. at IBM. He possess expertise in servers, technical support, troubleshooting, cisco technologies, system administration and 22 more skills.
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IbmNewberry, Sc, Us
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Full Stack DeveloperIbm May 2023 - PresentArmonk, New York, Ny, UsSOLVE is a small, elite team that uses Watson NLP to automate, analyze, and report case data. Responsibilities currently focus on frontend migration from self hosted OpenLiberty to IBM Carbon with React on Cirrus with CI/CD.
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Qradar L2 Product Support, Bravo Squad LeadIbm Sep 2022 - May 2023Armonk, New York, Ny, UsBravo squad is responsible for resolving system-down emergencies, upgrades, patches, firmware, high-availability, backup/restore, API, and other system tasks. As the squad lead, I was part of a small group responsible for coordinating 24/7 global case assignment, communication, and escalation response.Highlights include reusable documentation templates, bug reporting, and XDR SRE.
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Qradar L2 Product Support, Weekend Squad Lead, AmericasIbm Mar 2021 - Sep 2022Armonk, New York, Ny, UsFriday through Sunday, weekend squad lead is the sole point of contact for all escalations and agent assistance for all squads in North and South America. Monthly, all squad leads report case statistics and pain points to the tribe lead. Due to the architecture of the reporting solutions available, it was not possible to report my statistics properly. I created my own reporting solution using scripts and locally hosted Postgres and Grafana which was able to identify the source and cause of the most expensive customer satisfaction complaints.
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Qradar L2 Product SupportIbm Aug 2018 - Mar 2021Armonk, New York, Ny, UsMy skills as a QRadar administrator were noticed by the support team when I was able to resolve my own cases faster than I could get a response. Primarily assigned to the Bravo squad (system-down, patching/upgrades, firmware, API, etc), I was exceptionally skilled in troubleshooting issues that were out of my scope by communicating with other squads. This resulted in decreased time-to-resolution since I would remain in contact with the customer. Many times I was asked by other engineers to review their case and provide direction, which ultimately led to my promotion to Squad Lead.
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Qradar Siem Administrator, MssIbm Jun 2015 - Aug 2018Armonk, New York, Ny, UsThe MSS mSIEM Admin role is the dedicated internal contact point for a small group of external QRadar customers. Responsibilities include configuring and troubleshooting log sources, patching and upgrading, and incident reporting. The admin works closely with the SCE to determine the best actions necessary to ensure the health of the environment and the quality of the service, and create cases with QRadar Product Support to affect the behavior of the product. Highlights include automation of log source management, Nagios optimization, and documentation improvements.
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Adjunct InstructorPiedmont Technical College Aug 2011 - Jun 2015Sc, UsTeach classes including Technical Support Concepts, Troubleshooting Windows 7, Fundamentals of Wireless, Client/Server Virtualization, Data Communications (A+/Network+), Internet Programming (HTML5), and Project Management, as requested. -
Systems Support TechnicianPiedmont Technical College Apr 2011 - Jun 2015Sc, Us• Directly responsible for deployment and maintenance of over 2000 endpoints and 250+ applications across eight sites using technologies such as Microsoft SCCM 2007/2012, Citrix XenDesktop 5.5/XenApp 6.5, and Norton Ghost.• Ensure compatibility of applications and user experience throughout different environments.• Deploy critical and security patches to desktops via WSUS, as well as applicable Citrix Hotfixes via phased rollout strategy.• Create, troubleshoot, and maintain Active Directory and Group Policies relating to student computers, users and applications.• Administer hardware/software update/replacement lifecycle.• Provide secondary support for teleconferencing and A/V systems.• Assist management and training of helpdesk staff.
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Bes TechnicianSykes Jan 2011 - Apr 2011Tampa, Florida, Us• Provided BES Support for large entities including Facebook, Visa, and the Department of Defense. • Provided assistance to other agents to determine the best possible solution to a customer’s particular issue. • Maintained a low call time and high rate of problem resolution. -
System AdministratorGenesis Telecommunications Apr 2008 - Jan 2011• Planned, installed and maintained Cisco voice/data networks and Windows domains in a wide variety of environments.• Performed diagnostics and troubleshooting on hardware and software for desktops, laptops and servers at commercial and residential locations.• Provided support to end users for all software.• Responded to 24-hour on-call emergencies.• Designed multiple websites using hand-written standard-compliant HTML/PHP and various CMS’s such as Joomla! and Drupal.
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Noc Agent, Second Level TechnicianInsite Support Services May 2006 - May 2008• Provided phone support to customers of various ISP’s across the nation.• Trained and provided assistance to other agents.• Monitored contracted ISP’s network equipment to ensure maximum uptime.
David Spell Skills
David Spell Education Details
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Piedmont Technical CollegeNetworking -
Newberry CollegeMusic
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Newberry CollegeMusic
Frequently Asked Questions about David Spell
What company does David Spell work for?
David Spell works for Ibm
What is David Spell's role at the current company?
David Spell's current role is Accomplished technical professional with proven talent in solution architecture, problem solving, and emergency resolution. Fosters cooperation and efficiency as core tenets of multi- and cross-functional teams..
What is David Spell's email address?
David Spell's email address is da****@****nce.com
What schools did David Spell attend?
David Spell attended Piedmont Technical College, Newberry College, Newberry College.
What skills is David Spell known for?
David Spell has skills like Servers, Technical Support, Troubleshooting, Cisco Technologies, System Administration, Citrix, Hardware, Active Directory, Microsoft Office, Help Desk Support, Blackberry Enterprise Server, Sccm.
Who are David Spell's colleagues?
David Spell's colleagues are John Thomas, Ramachandran K V, Adrien Biguet, Alessandro Supino, Dan G., Naresh Pandey, Jenny Frigon.
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