• Proficient in Microsoft Business Central 365, specializing in module configuration, role-based security, and workflow design.• Collaborated closely with cross-functional teams to address complex user issues and coordinated system updates and patches.• Produced detailed functional specifications, user manuals, UAT Scripts and training materials, ensuring successful user adoption.• Managed ongoing support activities for Microsoft Dynamics 365, ensuring uninterrupted operations and user satisfaction.• Provided prompt and effective resolution to user inquiries, addressing issues related to system functionality, configuration, and data integrity.

• Conducting detailed discussions with clients to understand the project requirements and designing solutions to match the business processes.• Conducting requirement elicitation, system study, user journey mapping, gap analysis, and create documentation such as Software Requirements Specification (SRS), Requirement Traceability Matrix (RTM), and process flows.• Working with the cross-functional development team in delivering the project technical requirements.• Researching market opportunities, plan the product roadmap, design prototypes, and build proof-of-concept systems to provide comprehensive information solutions to clients.• Provide expert advice on information systems strategy, policy, management, security, service delivery levels, and support plans to clients.• Managing the hand-over process of completed projects, including User Acceptance Testing (UAT), End-User Training (EUT), and Training of Trainers (TOT). • Preparing Project Primary Documentation such as User Acceptance Testing Scripts, Participation Guides, User Manuals, Training of Trainers Manuals, Administration Manuals, Configuration Manuals, and Troubleshooting Manuals.• Support project managers in planning and mobilizing resources, providing post-deployment support, and overseeing Level 3 support. • Monitor expenditures, prepare and control budgets, and negotiate contracts with suppliers.

• Maintained accurate and complete documentation for all financial department procedures.• Evaluated employee expense reports and time sheets.• Monitored status of accounts receivable and payable to facilitate efficient processing.• Balanced reports to submit for approval and verification.• Completed financial reports to inform managers and stakeholders.• Reviewed general ledger entries and assessed accuracy.• Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts• Cooperated with senior leaders to create operating budgets and initiate financial planning.