Donna Spinola Email & Phone Number

San Francisco Bay Area

Leading tours of 100+ people from all over the world.Ensure that the island is a comfortable space for our diverse group of visitorsResearch and develop programs that are inclusive by utilizing National Park Service ACE techniques by asking dialogic questions, connecting through personal lived experiences and that people from diverse backgrounds can relate toEnsure satisfaction for visitors on the island, both through tours, standing programs as well as general knowledge of the history.Lead behind the scenes tours up to 2 hours long for groups of up to 30 peopleEnsure visitor safety during tours and throughout the shift by making the Ranger aware of potential issues on the island (ie: lighting, loose rock, visitors out of bounds and any other potential hazards/issues)Create an environment for all visitors to feel comfortable speaking their mindEnsure the safety of the wildlife on the island while also educating visitors on our waterbird populationTrained in waterbird rescue to be able to assist as needed with rescuing injured waterbirds.Consistently recruiting new volunteers to the island and helping to get them acclimated when they start.Communicating consistently with island management about any safety concernsMentoring new staff with the knowledge and research techniques that I have gainedTalk to island visitors about the history in a fun and educating way while also trying to tackle the bigger issues we still have today (2030 vision)Archive training to be able to better research the history of the island and the areaScheduling duties as needed, ensuring island duties are covered for the night tour, communicating with the Rangers on any needs they have

San Francisco Bay Area

Take and complete orders from customersManage cash transactions Received Employee of the Quarter for Q4 2022

Memphis, Tennessee, United States

Work with members to meet their financial needs.Work with team on making processes more streamlined.Training team on daily basis to assist them in expanding their knowledge for growth opportunities.Be aware of potential issues and/or financial issues members may have.Balancing vault daily and ordering cash to make sure the branch has funds on hand.Daily team schedulingAssessed staff capabilities and scheduled assignments based on training needs and/or daily operations as needed.Daily problem solving with team while keeping them in the loop and making it a learning experience for everyone involved.Making judgment calls based on information given at the time for different issuesOffering guidance and giving direction daily to team members based on individual and diverse needs

San Jose, California, United States

Sorting and loading packages

San Jose, California, United States

Assisting members with financial needs. Assisting with balancing and transactions on accountsTravel as needed to different branches Be aware of potential issues and/or financial needs our members have

San Francisco Bay Area

Volunteered on the island. Assisted night tour with what duties I was assigned. Answered questions and gave tours to island visitors.Led behind the scenes tours.Interpreted the history of the island.

Ushering/Guest Services/ReceptionPerformed duties as a model performer training new ushers.Assist guests with any needs they have during event.Data input End of event paperwork as well as dispatching calls for cleanup, repair and emergencies.

Facebook Campus, Menlo Park

Provide access control for campuses.

San Francisco Bay Area

Assist with day to day operations for communityAudit files for potential tenants Confirm all information is correct and up to date

Milpitas, Ca

Assist clients with entering payroll, wage garnishements and special taxation. Set up and update client specific setting for payroll processing including benefits, accruals and items with special taxation. Manage cases as they come inAssist clients with balancing taxes and payroll Knowledge of Workforce Now

Assist members and guest members with cash transactions and history detail on accountsAssist members with balancing accountsAssist other departments with daily postings and balancing of funds received

Responsible for operations of 300 room resort property.Managed up to 20 guest services, housekeeping and engineering employees as needed.Provided one-on-one coach and counsel sessions with team members.

Put all groups into computer system for central and in house reservations to accessAssisted with any daily reservations changes and input all rooming lists Monthly Manager On Duty shifts as needed

Manages team of up to 40 people and up to 150 when Manager On DutyMonthly schedules for team within a budgetPerformed hiring training, disciplinary action, initial and annual reviews for team

Managed up to 40 team members including doing weekly scheduleManaged monthly/yearly budget for supplies and laborGave performance reviews and did disciplinary action for all team membersImplemented various incentive programs