Customer Support Manager
Current•Sourcing & Procurement- Executing purchasing and logistics strategies to support the business by optimizing costs, quality and reliability of supplier.• Designing and implementing plans for local sourcing of products by supporting at bidding stage for getting quotations from suppliers and price negotiations.• Validation and analysis of received quotes. Interacting with the project team for technical discussions, deliverables, cost etc.- Regular delivery follow-up for issued… Show more •Sourcing & Procurement- Executing purchasing and logistics strategies to support the business by optimizing costs, quality and reliability of supplier.• Designing and implementing plans for local sourcing of products by supporting at bidding stage for getting quotations from suppliers and price negotiations.• Validation and analysis of received quotes. Interacting with the project team for technical discussions, deliverables, cost etc.- Regular delivery follow-up for issued PO’s. MES and MRA follow up and solve issues related to it. Follow up for GR and IR for material supply as well as for services- Strategic sourcing for MRO consumables for defence bases•Supply chain Management- Route map analysis report : detect delays, suggest TAT improvements for serviceable aircraft engines- Create & improve journey forecast & fulfillment date.•Management Information System- Generate monthly reports for activities at defence bases : engine repairs & spares stock, shortage statistics, inspections/reviews performed & generate Tableau dashboards through data pipeline with MySQL- Process digitalization through deployment of Tableau dashboards and alert flow through Power Automate Desktop•Sugar CRM - Logistics Visibility Platform- Understand end customer's requirement, work flow and support software development team to design approval forms, data sheets etc. for NPI Show less