Danielle S. Email & Phone Number

Iowa, United States

• Resolve diverse range of technical issues across multiple systems and applications for end-users.• Assist customers in identifying issues and explain solutions to restore service and functionality.• Translate complex technical issues into digestible language for non-technical users related to power issues, storage issues and new employment set up.• Collaborate with supervisors to escalate and address customer inquiries or technical issues.• Manage high levels of call flow and respond to technical support needs in a timely and effective manner.• Document supportive interactions for future reference to assist other departments in ticket resolution.

Chicago, Illinois

• Strategically collaborated with restaurants to successfully incorporate them into internal platform in the most effective and timely matter.• Troubleshoot remotely to get customer devices and stores ready to efficiently increase potential business.• Upload/insert menus, schedules and photos in database to promote visuals that appeal to customers, resulting in increased revenue for clients.• Built rapport with clients by signing up clients for additional services that helped support revenue generation and increase internal sales.

• Provided excellent customer care by responding to requests, assisting with product selection and troubleshoot technological issues to ensure customer products were working properly.• Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.• Improved overall efficiency by anticipating needs and providing outstanding support per personalized customer solutions.• Developed highly empathetic client relationships by pursuing additional sales opportunities and earned reputation for exceeding service standard goals.• Cross-trained and backed up other customer service managers by assisting with administrative duties to accelerate the flow of business.

Chicago, Il

• Conducted research of information in support of construction supervisor's decision-making responsibilities.• Prepared and maintained departmental and construction contracts related to invoices and payroll.• Increased office efficiency by supporting existing and potential clients as well as creating business proposals for potential clients.• Managed filing system entered data and completed other clerical tasks including managing inventory and keeping location clean and safe.

South Holland, Il

• Supported faculty in troubleshooting computer issues as well as any other technical issue that arose.• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs related to class schedules, trips and payments.• Tutored students with Computer Science as well as Math and English assignments as needed.• Assisted team members with administrative requirements including filing, faxing and phone calls by expertly using diverse office software.

Calumet City, Illinois

• Promoted team collaboration, performance and efficiency by fostering healthy training environments and hiring dedicated employees focused on mutual success.• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.• Performed statistical operations to improve operations and forecast team needs while maintaining financial records and budgets.• Managed inventory control, cash control (payroll/auditing) and store opening and closing procedures.