Results-oriented relationship manager with strength in driving customer satisfaction and retention through building trust, providing outstanding customer service, and exceeding program expectations. Known as a good listener and an exceptional communicator. Able to manage complex projects and drive results. Organized, efficient, and hard-working. Open to new ideas which can be put into practice effectively.Public Relations and Business Communications – Develop and implement communication strategies and media management, engaging the media base. Oversee public relations agencies and develop new relationships by creating press materials and story lines that generate excitement and coverage for the brand. Oversee the creation and dissemination of compelling content across various channels, including digital, print, and social media.Relationship Management – Serve as a liaison between organizations and customers, troubleshooting issues, providing innovative solutions, and ensuring customer satisfaction and retention. Program Management – Oversee and drive programs and projects, working cross-functionally to understand goals and objectives and to build a comprehensive plan to support the program. Ensure connectivity and transparency around program execution and success.Core Competencies:• Storytelling• Content creation• Digital media• Crisis communication • Relationship management and interpersonal skills• Customer service• Written communication • Project managementCurrently exploring new opportunities. Please feel free to reach out to me directly at dsqueen5@gmail.com.