Dattesh Trivedi Email & Phone Number

Ahmedabad, Gj, In

Ahmedabad, Gujarat, India

Team Leadership and Development:Foster a positive team culture and enhance team collaboration.Conduct regular performance reviews and provide feedback for individual development.Organize training sessions and workshops to upskill team members.Project Management:Successfully manage and deliver IT projects on time and within budget.Define project scope, objectives, and deliverables in collaboration with stakeholders.Monitor project progress, manage risks, and implement corrective actions when necessary.Technical Oversight and Innovation:Ensure the reliability, security, and performance of IT systems and infrastructure.Evaluate and implement new technologies that enhance operational efficiency.Conduct regular system audits and assessments to identify areas for improvement.Cross-Department Collaboration:Build strong relationships with other departments to understand their technology needs.Facilitate effective communication between technical and non-technical stakeholders.Act as a liaison to ensure alignment between IT and business objectives.Service Management and Support:Oversee the IT support function, ensuring timely resolution of technical issues.Develop and implement best practices for IT service management (ITSM).Measure and improve user satisfaction with IT services and support.Budget Management:Prepare and manage the IT department budget, ensuring cost-effective use of resources.Identify opportunities for cost savings and efficiencies in IT operations.Risk Management and Compliance:Identify potential risks to IT operations and develop mitigation strategies.Ensure compliance with relevant regulations, policies, and best practices.Performance Metrics and Reporting:Establish key performance indicators (KPIs) to measure team performance and project success.Prepare regular reports for management on project status, team performance, and IT initiatives.

Ahmedabad, Gujarat, India

Infrastructure Management: Oversee and manage the infrastructure at four locations, ensuring optimal performance and uptime.Data Center Operations: Manage data center infrastructure, including servers, storage, and network components.Backup Solutions: Administer and maintain Veeam backup solutions to ensure data protection and disaster recovery readiness.Escalation Management: Act as the primary point of contact for infrastructure-related escalations, providing timely and effective resolutions.Downtime Activities: Plan and execute scheduled downtime activities, ensuring minimal disruption to operations.Backup Annexures Review: Regularly review and update backup annexures to align with the latest best practices and organizational policies.SLA Maintenance: Ensure all tickets meet the defined Service Level Agreements (SLAs), maintaining a high standard of service delivery.Ticket Review: Review and manage tickets to ensure timely resolution and adherence to quality standards.Collaboration: Work closely with cross-functional teams to ensure infrastructure alignment with business needs.Documentation: Maintain comprehensive documentation of infrastructure configurations, procedures, and incident reports.Continuous Improvement: Identify areas for improvement within the infrastructure and implement solutions to enhance efficiency and reliability.Compliance: Ensure all infrastructure activities comply with relevant regulatory and industry standards.

Ahmedabad, Gujarat, India

Managing 2 Data Centres( Tier 2 ) for Ahmedabad Municipal Corporation – Ahmedabad Safe City and Smart City Project.• Managing 200+ Server in Hyper V • Managing Dell MX and M Series Blade Servers • Manging Fortinet Firewall• Managing Team• Managing Active Directory• Managing of Cisco Network• Creating Documentation & Maintaining SLA• Monitoring Network & Servers in NMS

Ahmedabad, Gujarat, India

Managing Tickets in ServiceDesk, Resolving it with High CSAT • Office 365 User Administration and License Management• Windows OS, MAC OS Troubleshooting. • Network & Server Management Through Solarwinds Orion.• Monitoring Symantec Netbackup for 99.9% Uptime• Windows Server 2008 R2 and 2016 Active Directory User Administration.• Vendor Management for Hardware Replace/ Onsite Installation.• Troubleshooting Video Conference Devices for Users• Ensuring Best Practices are Followed• Ensuring SLA are maintained • Ensuring all assets are properly Tagged and IMAC process is strictly followed with regular updates. • Creating JIRA Confluence for proper procedures and documentation. • Train New Joined for process

Ahmedabad, Gujarat, India

Scheduling of resources to meet optimum support levels• Monitoring of error logs of team members and resolve• 0% tolerance, deviation to any laid down processes• Ensure adherence to quality standards.• Handling Team – Roaster Management and Monitoring Performance.• Train New joiners in operation procedures• Work closely with other team for day-to-day activities• Provide daily/weekly/monthly MIS to management.• Handling Responsibilities of Centre Head.• Managing Sophos Firewall.• Ensuring Network Uptime.• Managing Vendors for Hardware issues.• Managing 100+ Laptops for OS & hardware issues.• Scheduling Video Conference meeting for Top Management

Ahmedabad, Gujarat, India

Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrationsEnsuring solutions stated in the Statement of Work are best practice and in line with client requirementsManaging the sales bid process by responding to RFI’s & RFP’sWorking closely with Sales to ensure successful closure of the sales processLiaising with Product Managers to provide feedback from clients about product requirementsKeeping abreast of market trends and product & competitor landscapes

Bhopal, Madhya Pradesh, India

Enterprise Branch Support Engineer – Seqrite (Quick Heal Technologies Ltd)• L2 and L3 Support onsite and Remote• Handling Critical and Escalated cases• Troubleshooting Windows OS by going in Extra Mile• Promoted to L2 Branch Support Engineer within 10 months of Tenure • Supporting customers on Large and complex Environment, Virus Analysis, Root cause, Ransomware Analysis, Disinfection of Network• Handled Responsibilities of Pre-Sales Engineer and L3 Engineer for POC of UTM and Endpoint Security with DLP• Weekly Once Worked as a Bin manager for assigning cases to Team Members of West Region• Creating Defects in JIRA• Troubleshooting, Installation and POC of Multiple Products – UEM (Seqrite Endpoint Security Cloud), UTM, Endpoint Security on Premise, Quick Heal Server Edition

Ahmedabad, Gujarat, India

• Managing 9 Locations with Windows Server 2008.• Managing 9 Firewall at Group Level• Monitoring and Managing Virtualized Servers on IBM Blade Server and Dell EMC Servers.• Managing Symantec Endpoint Security• Managing Brightmail • Proactive Maintenance• Managing Software Licenses from VLSC portal at Group Level• System Support in Windows and Linux Mixed Environment• Monitoring Tickets of 20 L1 Support Engineers and Ensuring to close ticket according to SLA• Exchange 2007 Administration. • Creating and arranging proper IT Support for Cisco Webex meetings.• Asset Management• Maintaining Servers by Scheduled Downtimes.

Ahmedabad, Gujarat, India

Troubleshooting Configuring Linux MAC and Windows Mixed Environment• Management of Company's Software Licenses• Managing Users in O365, Duo Security, Open vpn.• Monitoring and Managing Firewall of Two Locations.• Active Directory Management • Migrated Windows, Linux, MAC Clients to Windows Active Directory on Cloud.• Proactive Maintenance.• System Support of Two Locations• Managing Cisco SG300 Switches• Vendor & Asset Management• Implemented Sonicwall UTM in two locations• Administering Windows Server with Active Directory• Implemented Seqrite Endpoint Security with DLP and Enterprise Level Ruckus Wi-Fi Solution• Managing deployments/rollouts• Pro Active Maintenance • Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance• Analyzing system logs and identifying potential issues with computer systems.• Creating Documentation like Network Map, Servers and another IT Infra.• Managed Microsoft Active Directory Windows 2016 Server• Implemented procedures for architecture, designing, support, and maintenance of AD products and IT infrastructure projects• Designed and deployed processes for service packs and security updates of Windows server instances

Ahmedabad, Gujarat, India

• Active Directory Management• Proactive Maintenance• System Administration• Firewall Monitoring• Bandwidth Management• System Support of 100+ Desktops• Asset Management.• Resetting ShoreTel IP Phones• Managing Cisco SG300 Switches• Vendor Management• Outlook Troubleshooting• Managed Microsoft Active Directory Windows 2012 R2 Server

Ahmedabad, Gujarat, India

• Desktop Level Troubleshooting of Multiple Municipality Offices• Remote Support • Server Troubleshooting• Vendor Management• Outlook Troubleshooting• Chip level Troubleshooting

Surendranagar, Gujarat, India

Worked For Client Gujarat Gas Limited System Level Support to 4 Locations Remote Support Desktop and Printer TroubleshootingVendor Management

Ahmedabad, Gujarat, India

• System Support of 250 Computers • Printer Troubleshooting• Implemented Endpoint Security Solution• Active Directory Management• Wifi Trouble shooting• Asset Management• Data Backup• Coordinated with external business units for server operations and needs reporting

Bachelor Of Computer Applications

Master Of Science - Ms, Information Technology, B