Hired as a secondary network administrator for network maintenance and improvement but was given the additional responsibility for tracking assets across 5 DMHAS facilities shortly after hire when the previous person responsible announced their retirement.- Network management: Familiar with Cisco Catalyst switches. Configuration, port-security, upgrading and downgrading firmware, troubleshooting end point (PCs, laptops, VOIP phones, access points) network connectivity problems.- Asset management: Tracking 3,000 technology assets across 5 DMHAS facilities compromised of 43 buildings. Keeping inventory spreadsheet up to date, implemented a changelog spreadsheet for tracking individual asset transfers, providing transfer reports to fiscal, performing physical audits and tracking down missing assets, holding team members responsible for providing accurate and complete asset transfer paperwork, PC/laptop imaging, troubleshooting, repairing, testing. Collecting and preparing decommissioned assets for scrap and managing scrap pick up process.- Incident management: Answering general helpdesk requests such as PC/laptop troubleshooting, replacing failed hardware, coordinating moves, supporting users working from home due to COVID safety protocols. Replacing, upgrading, and installing management software on company iPhones.- Gained experience with: Cisco Catalyst switches and IOS firmware, SolarWinds NPM and NTA, System Center Configuration Manager, Microsoft Intune, and VMWare Horizon Client for VDI.

Responsible for the optimal and smooth operation of all IT infrastructure and the management of the US IT Team for an international company. - Reduced cost of international roaming mobile charges by 75%.- Managed and coordinated transition to a cloud-based phone system.- Managed rollout of whole disk encryption software to all mobile computers in the US.- Advanced knowledge of building scripts (PowerShell, batch) to automate various IT tasks.- Gained experience with: PDQDeploy, PDQInventory, Sophos Endpoint Protection, Sophos SafeGuard, Veeam Backup, Azure Active Directory, Arkadin Skype for Business phone cloud solution, Microsoft Exchange Unified Messaging, Microsoft LAPS.

Replaced IT Director after company merger. Initial responsibilities included the unification of infrastructure technologies between the two companies, as well as facilitating the move of operations from Branford to Wallingford, shifting to maintenance of the IT infrastructure, managing helpdesk tickets, and completing IT projects.- Planned, purchased, and installed switches, UPS’s, and firewalls as part of the company move.- Implemented virtualization and consolidation plan to reduce hardware footprint by over 60%.- Developed and executed domain migration plan as part of company merger.- Gained experience with: Microsoft StorSimple and Azure, Dell SAN, Office365, OneDrive for Business, Windows 8.1 & 10, Server 2012 R2, DFS, Sophos & Sonicwall firewalls, Cisco WAPs, VMWare vCenter 5.x & 6, Ninite Pro, Spiceworks, DocuWare Cloud and Fortis ECM products, WDS, PowerShell.

Brought onboard to provide L2 support for Desktop platforms, OSes, and applications. Triaged escalated incidents, vetted criticality to the business, and identified workarounds for business continuity. Documented solutions in knowledgebase for L1 reference. Escalated incident trends to Problem Mgmt. Operated within demanding company culture.- Updated and created new knowledge as part of the company’s move from XP to Windows 7.

Planned, coordinated, scheduled and executed monthly patching for all in scope desktop OSes and approved 3rd party applications.

Supervised and managed efforts of the Facilities & Event Planning Coordinator and the Media Services Coordinator to fulfill service needs of staff, instructors, students and guests for Yale’s Center for Language Study. Performed duties of the System Administrator and planned, purchased and installed necessary technology upgrades.

- Monitored server connectivity and security logs, and managed critical software patches.- Provided desktop support to CLS staff, faculty, guests and language labs; collaborated on inter- and intra-departmental projects.- Saved thousands of dollars by researching available Yale ITS services and software to provide solutions for department needs rather than outsourcing.- Selected to be the point of contact between the new English Language Program and the CLS staff as a result of excellent customer service skills and personable attitude.

Implemented time and money saving solutions while delivering comprehensive technical support to employees of a small pharmaceutical company.- Coordinated new computer imaging and deployment, spam filter management, phone system management/troubleshooting, Blackberry account/device management/troubleshooting, desktop/server security management, Active Directory management and Sarbanes-Oxley related security logging.- Reduced completion of software deployment from weeks to days on remotely installed software to any networked computer. - Cut maintenance costs more than 50% by refining antivirus security suite to eliminate unused features.- Tripled output of new computers by identifying and using methods of imaging and configuring multiple computers for company-wide deployment.