- Diagnose hardware and software issues in a Windows/Linux/Unix environment.- Responsible for deploying new applications, systems, and services as well as serving as a lead for new implementations.- Analyze system logs and patterns to identify potential issues and proactively resolve them.- Scale systems and applications to keep up with rapid expansion while focusing on high availability (Cisco Meraki, AWS, Hyper-V)- Analyze current process and workflow for IT Team to identify inefficiencies and assist to streamline through automation. - Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.Notable Projects:- Lead for the implementation of our SAN and upgraded server hardware (HP 3PAR).- Lead for the implementation of a new Anti-Virus and Patch Management solution (Panda AV/Systems Manager).- Redesigned our existing infrastructure from a single point of failure Hyper-V host, to a multi-server failover cluster with seamless live and failover migration capabilities.

- Test and deploy patches to workstations and servers.- Cisco IOS backups and updates.- Maintain daily backups of servers using Veritas NetBackup 5.- Administer the local/wide area network in a multi-server environment.- Constant monitoring of Cisco routers/switches to react immediately should any issues arise.

- Handle daily technical support requests for in-house and telecommuting employees through the Request Tracker ticketing system.- Create new user accounts (AD, Zimbra), phone extensions, and image machines using an open source FOG server.- Complete daily tape backup jobs using BackupExec and Dell TL2000 tape libraries.- Patch deployment via Desktop Central, Dell KACE, and PDQ Deploy.- Assist in the administration of e-mail systems through a Linux based Zimbra server.- Creation of new toll-free call profiles for our Health Care management services.

- Screen, refer and diagnose internal inquiries and work requests as they relate to maintenance of personal computers and related systems.- Install, configure, and upgrade computer hardware and software using applications such as Norton Ghost.- Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions while documenting steps in the Footprints ticketing system.- Provide phone and help-desk support for local and off-site users.- Assist in the administration of e-mail systems through the Microsoft Exchange server.- Created an Access Database to manage the Knowledge Base team to ensure articles were created, edited, and delivered in a timely manner.

- Created and implemented new tools to speed up the daily client warning process.- Validated, documented, and tracked resolution of Insights Online defects in HP Quality Center and SalesForce.- Communicated resolution of Insights Online issues to customers.- Created and updated client-facing "Show Me How" documents.- Managed the HealthStream Laurel Support email address.

- Customized workstation systems for enterprise domain use, including domain membership, User Account Controls and polices through system settings.- Unloaded, distributed, installed, and configured computer workstations and laptops.- Tracked and managed assets for lifecycle management purposes.