Deirdre Stretton Email & Phone Number

Oakland, Ca, Us

Oslo, No

* Teach Irish step dancing to students ages 4 and up for the McBride School of Irish Dance.

Emeryville, California, Us

* Responsible for the delivery of the company's flagship product* Translates customer needs into actionable items for Scrum development teams* Works with multiple development teams, both locally and remote, to deliver solutions to customers* Serves as a subject matter expert for sales, marketing, professional services, and customer support* Leads regular meetings developing timelines and keeping product schedules on track* Provides training sessions company-wide for each release, noting technical and functional details* Ensures quality of product releases* Researches topics needed for new development initiatives* Triages reported bugs and problem reports

Emeryville, California, Us

* Took a lead role in the development and health of the flagship product of the company* Involved in new project design * Created and organized JIRA stories for development * Reviewed documentation for accuracy * Researched and troubleshooted software issues* Assisted engineers in areas of domain understanding * Active participant in the beta process for multiple products

Emeryville, California, Us

* Participated in new project design with product management and engineering teams* Wrote specifications for new development, taking into account customer needs and supportability* Reviewed documentation of products* Researched and troubleshooted potential bugs* Installed beta software on internal and customer servers* Provided training sessions on new software development for internal staff* Worked across a variety of departments to disseminate knowledge about new products and development

Emeryville, California, Us

* Provided advanced support for the online catalog, e-commerce, and other web-based areas of Innovative Interface's integrated library system software.* Provided advanced troubleshooting for customers and staff.* Updated software and installed fixes on customer servers* Managed support transition for new products* Provided training sessions for staff on new products and technologies.

Emeryville, California, Us

* Served as a customer service representative specializing in the public-facing online catalog and other web-based products such as ecommerce* Other areas of specialty included the presentation of electronic resources and serials information, and RSS feed products* Worked directly with customers of varying levels of technical knowledge to provide information resources, troubleshoot problems, and report bugs to software engineering* Served as a liaison for cross-departmental teams, participated in product support group for Program Registration product, providing knowledge of supported products* Developed internal resources for staff members on supported products, and provided requests for changes to documentation when needed

* Managed all processes, development, and design, and organization of websites for Sybex, Inc., a publisher of computer books and software* Managed the Sybex website, a catalog of hundreds of books and software products, for an audience including domestic and international customers, retailers, and distributors* Created, managed and distributed marketing newsletters, bringing subscriptions to over 10,000 individual email subscribers* Created monthly reports on website sales and special promotions and tracked website sales of approximately $350,000 a year* Designed advertising materials for third party websites and managed online advertising programs* Supervised the work of an employee who assisted with providing regular updates to 3rd party vendors

* Created and maintained HTML documents and graphics for a wide variety of clients such as Asante, California Pacific Medical Center, and Focalink Communications.•* Created site navigation and architectures* Created original designs for a variety of clients* Optimized graphics for improved download times and site efficiency* Implemented server side includes to increase efficiency•* Optimized websites to comply with the top browsers

Chicago, Il, Us

* Assisted in maintaining collection of over 80,000 volumes in an academic, departmental library as one of two full-time staff.•* Oversaw the reserves process, including contact with professors, file maintenance and organization, and data entry•* Processed incoming serials and monographs and prepared materials for binding*• Managed the recall and search processes•* Gathered and recorded appropriate statistics associated with performed duties

Mlis, Library & Information Science

Ba, Art And Design