Engenheiro De Suporte
Current
Nov 2023 - Present
AeroLeads people directory · profile
Dêner S. Email & Phone Number
L1/L2 Customer Support Representative | CX | CS | CRM
at
e-Core
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
L1/L2 Customer Support Representative | CX | CS | CRM
Location
Porto Alegre, Rio Grande Do Sul, Brazil
Company size
Who is Dêner S.? Overview
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Quick answer
Dêner S. is listed as L1/L2 Customer Support Representative | CX | CS | CRM at e-Core, a company with 312 employees, based in Porto Alegre, Rio Grande Do Sul, Brazil. AeroLeads shows a matched LinkedIn profile for Dêner S..
Dêner S. previously worked as Engenheiro de suporte at E-Core and Support Engineer at Crewhu. Dêner S. holds Bachelor, Economics from Federal University Of Rio Grande Do Sul.
Company email context
Email format at e-Core
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e-Core
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Profile bio
About Dêner S.
I have extensive experience as a customer support agent. In addition to omnichannel support responsibilities, I also have experience with international B2C and B2B support, primarily in a SaaS/PaaS support environment. I have basic knowledge of programming in Python and Delphi. Additionally, I am comfortable working with SQL. I have excellent analytical capabilities when working with CRM and platform log analysis.I have also worked as a technical writer. My responsibilities included the development of technical publications such as operation manuals, maintenance guides, and assembly manuals of agricultural machinery. I also worked on creating catalogs and training material. In addition to common responsibilities, I also participated in the generation, control, and analysis of internal KPIs and did internal audits of the company's processes according to ISO 9001:2015 and ISO 19011:2018 standards.
Listed skills include Adobe Acrobat, Microsoft Powerpoint, 5S, Pesquisa, and 22 others.
Current workplace
Dêner S.'s current company
Company context helps verify the profile and gives searchers a useful next step.
E-Core
7 roles
Dêner S. work experience
A career timeline built from the work history available for this profile.
Support Engineer
Direct B2B technical support in English for the US, EMEA, and APAC regions via ticket emails using Zendesk.Implemented the L1/L2 and L2/L3 escalation process within Zendesk, based on ITIL best practices.Conducted analysis, investigation, and documentation of escalated cases using internal research tools, MongoDB queries, and Postman API.
Feb 2023 - Nov 2023
L2 Support Agent
As an L2 Support analyst, I have extensive experience analyzing customer complaints and bug reports to ensure that any flaws or issues in the software are promptly addressed by the development team. I have proficient log analysis skills, which have proven particularly useful when evaluating refund requests.In this role, I have utilized ITIL practices to.
Jul 2021 - Jan 2023
Customer Support Agent L1
Omnichannel B2C support service oriented to solving questions and complaints using the Zendesk platform for support via chat, email, and remote access.Opening tickets and Bug Reports through the Jira platform using technical description practices to escalate tickets to the L2 and L3 teams.Development of educational content for customers through the.
Oct 2020 - Jul 2021
Technical Writer
Developed installation, maintenance, and user manuals for agricultural machines granting readability and precise information of large documents, working closely to subject matter experts and product managers.Assisted in the generation and analysis of the team's KPIs, assuring top-level quality according to ISO:9001 parameters to maintain the company.
Jan 2020 - Oct 2020
Jr Technical Writer
Nov 2018 - Jan 2020
Estagiário De Projetos
May 2018 - Nov 2018
Team & coworkers
Colleagues at e-Core
Other employees you can reach at e-core.com. View company contacts for 312 employees →
JR
Jeymson Rodrigues De Mattos
Colleague at E-CoreBlumenau, Santa Catarina, Brazil, Brazil
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TP
Thiago Pallaro
Colleague at E-CoreCampinas, São Paulo, Brazil, Brazil
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JC
Josteir Cunha
Colleague at E-CorePorto Alegre, Rio Grande Do Sul, Brazil, Brazil
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AF
Alexandre Furtado
Colleague at E-CorePorto Alegre, Rio Grande Do Sul, Brazil, Brazil
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PB
Paul Baldi
Colleague at E-CoreCampinas, São Paulo, Brazil, Brazil
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MV
Murillo Vaz
Colleague at E-CoreAlegrete, Rio Grande Do Sul, Brazil, Brazil
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LM
Lorenzo Menegaz
Colleague at E-CorePorto Alegre, Rio Grande Do Sul, Brazil, Brazil
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JN
Jodelyn Naling
Colleague at E-CoreTaguig, National Capital Region, Philippines, Philippines
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VH
Vinicius Hennig Osmari
Colleague at E-CoreRio Grande Do Sul, Brazil, Brazil
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ZA
Zampa Adam
Colleague at E-CoreMarch Air Force Base, California, United States, United States
View →
Jeymson Rodrigues De Mattos
Colleague at E-CoreBlumenau, Santa Catarina, Brazil, Brazil
View →
TP
Thiago Pallaro
Colleague at E-CoreCampinas, São Paulo, Brazil, Brazil
View →
JC
Josteir Cunha
Colleague at E-CorePorto Alegre, Rio Grande Do Sul, Brazil, Brazil
View →
AF
Alexandre Furtado
Colleague at E-CorePorto Alegre, Rio Grande Do Sul, Brazil, Brazil
View →
PB
Paul Baldi
Colleague at E-CoreCampinas, São Paulo, Brazil, Brazil
View →
MV
Murillo Vaz
Colleague at E-CoreAlegrete, Rio Grande Do Sul, Brazil, Brazil
View →
LM
Lorenzo Menegaz
Colleague at E-CorePorto Alegre, Rio Grande Do Sul, Brazil, Brazil
View →
JN
Jodelyn Naling
Colleague at E-CoreTaguig, National Capital Region, Philippines, Philippines
View →
VH
Vinicius Hennig Osmari
Colleague at E-CoreRio Grande Do Sul, Brazil, Brazil
View →
ZA
Zampa Adam
Colleague at E-CoreMarch Air Force Base, California, United States, United States
View →
2 education records
Dêner S. education
Bachelor, Economics
Technician, Mechanics
Fundação Escola Técnica Liberato Salzano Vieira Da Cunha
FAQ
Frequently asked questions about Dêner S.
Quick answers generated from the profile data available on this page.
What company does Dêner S. work for?
Dêner S. works for e-Core.
What is Dêner S.'s role at e-Core?
Dêner S. is listed as L1/L2 Customer Support Representative | CX | CS | CRM at e-Core.
Where is Dêner S. based?
Dêner S. is based in Porto Alegre, Rio Grande Do Sul, Brazil while working with e-Core.
What companies has Dêner S. worked for?
Dêner S. has worked for E-Core, Crewhu, Nelogica, Luedtke Comunicação Técnica, and Soluservice.
Who are Dêner S.'s colleagues at e-Core?
Dêner S.'s colleagues at e-Core include Jeymson Rodrigues De Mattos, Thiago Pallaro, Josteir Cunha, Alexandre Furtado, and Paul Baldi.
How can I contact Dêner S.?
You can use AeroLeads to view verified contact signals for Dêner S. at e-Core, including work email, phone, and LinkedIn data when available.
What schools did Dêner S. attend?
Dêner S. holds Bachelor, Economics from Federal University Of Rio Grande Do Sul.
What skills is Dêner S. known for?
Dêner S. is listed with skills including Adobe Acrobat, Microsoft Powerpoint, 5S, Pesquisa, Microsoft Sql Server, Jira, Cad 2D, and Team Leadership.
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