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Dêner S. Email & Phone Number

L1/L2 Customer Support Representative | CX | CS | CRM at e-Core

Location: Porto Alegre, Rio Grande Do Sul, Brazil 7 work roles 2 schools

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✓ Verified July 2026 3 data sources Profile completeness 100%

Current company

e-Core

Role

L1/L2 Customer Support Representative | CX | CS | CRM

Location

Porto Alegre, Rio Grande Do Sul, Brazil

Company size

312 employees

Who is Dêner S.? Overview

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Quick answer

Dêner S. is listed as L1/L2 Customer Support Representative | CX | CS | CRM at e-Core, a with 312 employees, based in Porto Alegre, Rio Grande Do Sul, Brazil. AeroLeads shows a matched LinkedIn profile for Dêner S..

Dêner S. previously worked as Engenheiro de suporte at E-Core and Support Engineer at Crewhu. Dêner S. holds Bachelor, Economics from Federal University Of Rio Grande Do Sul.

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e-Core

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Profile bio

About Dêner S.

I have extensive experience as a customer support agent. In addition to omnichannel support responsibilities, I also have experience with international B2C and B2B support, primarily in a SaaS/PaaS support environment. I have basic knowledge of programming in Python and Delphi. Additionally, I am comfortable working with SQL. I have excellent analytical capabilities when working with CRM and platform log analysis.I have also worked as a technical writer. My responsibilities included the development of technical publications such as operation manuals, maintenance guides, and assembly manuals of agricultural machinery. I also worked on creating catalogs and training material. In addition to common responsibilities, I also participated in the generation, control, and analysis of internal KPIs and did internal audits of the company's processes according to ISO 9001:2015 and ISO 19011:2018 standards.

Listed skills include Adobe Acrobat, Microsoft Powerpoint, 5S, Pesquisa, and 22 others.

Current workplace

Dêner S.'s current company

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E-Core

L1/L2 Customer Support Representative | CX | CS | CRM

porto alegre, rio grande do sul, brazil

Website

e-core.com

Employees

312

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Company profile

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7 roles

Dêner S. work experience

A career timeline built from the work history available for this profile.

Engenheiro De Suporte

Current

E-Core

Brazil

Nov 2023 - Present

Support Engineer

Crewhu

Boca Raton, Fl

Direct B2B technical support in English for the US, EMEA, and APAC regions via ticket emails using Zendesk.Implemented the L1/L2 and L2/L3 escalation process within Zendesk, based on ITIL best practices.Conducted analysis, investigation, and documentation of escalated cases using internal research tools, MongoDB queries, and Postman API requests.Established the process for creating, maintaining, and administering the help center using Zendesk's Guide feature, Miro platform for flowchart creation, and Excel for building an interactive prioritization spreadsheet for older articles.

Feb 2023 - Nov 2023

L2 Support Agent

Nelogica

Porto Alegre, Rio Grande Do Sul, Brasil

As an L2 Support analyst, I have extensive experience analyzing customer complaints and bug reports to ensure that any flaws or issues in the software are promptly addressed by the development team. I have proficient log analysis skills, which have proven particularly useful when evaluating refund requests.In this role, I have utilized ITIL practices to maintain organization and efficiency, and have effectively utilized Jira and Zendesk integration for communication and workflow management.In addition to my technical responsibilities, I have also played a key role in onboarding new team members and serving as an escalation point to support their professional development. I have also taken on incident management responsibilities to ensure smooth operation during my shifts.

Jul 2021 - Jan 2023

Customer Support Agent L1

Nelogica

Porto Alegre, Rio Grande Do Sul, Brazil

Omnichannel B2C support service oriented to solving questions and complaints using the Zendesk platform for support via chat, email, and remote access.Opening tickets and Bug Reports through the Jira platform using technical description practices to escalate tickets to the L2 and L3 teams.Development of educational content for customers through the company's Help Center, as well as technical content for training new agents in the support flow,

Oct 2020 - Jul 2021

Technical Writer

Luedtke Comunicação Técnica

Developed installation, maintenance, and user manuals for agricultural machines granting readability and precise information of large documents, working closely to subject matter experts and product managers.Assisted in the generation and analysis of the team's KPIs, assuring top-level quality according to ISO:9001 parameters to maintain the company certification.Helped integrate new members and gave them all the knowledge they needed of Adobe tools to perform in the technical writing role.

Jan 2020 - Oct 2020

Jr Technical Writer

Luedtke Comunicação Técnica

Esteio

Nov 2018 - Jan 2020

Estagiário De Projetos

Soluservice

Rio Grande Do Sul

May 2018 - Nov 2018

Team & coworkers

Colleagues at e-Core

Other employees you can reach at e-core.com. View company contacts for 312 employees →

VK

Vitor Kepeler Colleague at E-CoreGravataí, Rio Grande Do Sul, Brazil View → PI

Pedro Israel Colleague at E-CoreAraxá, Minas Gerais, Brazil View → EU

Eric Upchurch Colleague at E-CoreRushville, Indiana, United States View → VS

Venkat Singarapu Colleague at E-CoreAndhra Pradesh, India View → PC

Pamela Clemente Da Silva Colleague at E-CoreBataguassu, Mato Grosso Do Sul, Brazil View → EP

E-Community Powered By E-Core Colleague at E-CoreSão Paulo, Brazil View → BZ

Bianca Zabroski Colleague at E-CoreCuritiba, Paraná, Brazil View → DJ

Daniel Jimenez Colleague at E-CoreAtizapán De Zaragoza, México, Mexico View → MV

Marcos Vinicius Marques Dalpian Colleague at E-CorePorto Alegre, Rio Grande Do Sul, Brazil View → DA

Daniel Atkin Colleague at E-CoreKyiv, Kyiv City, Ukraine View →

2 education records

Dêner S. education

Bachelor, Economics

Federal University Of Rio Grande Do Sul

Technician, Mechanics

Fundação Escola Técnica Liberato Salzano Vieira Da Cunha

FAQ

Frequently asked questions about Dêner S.

Quick answers generated from the profile data available on this page.

What company does Dêner S. work for?

Dêner S. works for e-Core.

What is Dêner S.'s role at e-Core?

Dêner S. is listed as L1/L2 Customer Support Representative | CX | CS | CRM at e-Core.

Where is Dêner S. based?

Dêner S. is based in Porto Alegre, Rio Grande Do Sul, Brazil while working with e-Core.

What companies has Dêner S. worked for?

Dêner S. has worked for E-Core, Crewhu, Nelogica, Luedtke Comunicação Técnica, and Soluservice.

Who are Dêner S.'s colleagues at e-Core?

Dêner S.'s colleagues at e-Core include Vitor Kepeler, Pedro Israel, Eric Upchurch, Venkat Singarapu, and Pamela Clemente Da Silva.

How can I contact Dêner S.?

You can use AeroLeads to view verified contact signals for Dêner S. at e-Core, including work email, phone, and LinkedIn data when available.

What schools did Dêner S. attend?

Dêner S. holds Bachelor, Economics from Federal University Of Rio Grande Do Sul.

What skills is Dêner S. known for?

Dêner S. is listed with skills including Adobe Acrobat, Microsoft Powerpoint, 5S, Pesquisa, Microsoft Sql Server, Jira, Cad 2D, and Team Leadership.

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