Head Of Support
Current* Reduced the number of technical support tasks from 150 per month to 5-6 thanks to finding and eliminating problem areas in the code and optimizing technical support regulations.* Reduced the time engineers worked on technical support tasks 10 times from 100 hours to 10 thanks to the development and implementation of a methodology for solving problems.* Coordinated the solution of more than 1,500 problems in a year* Reduced by 5-10 times the frequency of involving the team lead and lead programmer to solve problems due to structuring the analysis of incoming tasks and optimizing the code.