- Make/handle sale calls and craft persuasive emails to obtain clients.- Examine financial data and make recommendations depending on the data- Handle verbal attacks/complaints from borrowers and referral sources- Use multiple different software systems- Time Management and coordination- Active Listening- Judgment and Decision Making

- Exceptional Client Experience- Ability to work well and multitask in a high volume, fast paced setting- Computer skills- Organization- Handle customer complaints tactfully, promptly, and with concern for the customer- Establish and maintain good working relationships with customers to encourage repeat and referral business.

- Manage incoming internet and phone inquiries and proactively pursue additional customer leads.- Contribute to the overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally with a positive attitude- Communication and customer service skills- Follow-through skills- Listen and be attentive to customer needs and priorities- Furnish information to customers about their request- Establish an appointment date and time

- Responsible for professional growth & development of assistant managers, shift leaders, and sales associates.- Assessing all store employees performance reviews and overall performance reviews for all employees.- Responsible for partnering with GM and coordinating quarterly store crew meetings to share shift crew best practices and drive store growth and performance- Monitoring performance/customer service and morale of store employees- Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.- Ensure store budget is met per district manager/franchisee- Ensure proper execution of new product introductions and marketing programs within the store- Complete weekly food and paper inventory- Complete DCP and other vendor orders weekly or as needed- Complete temperature & coffee calibration logs, and provide product order and throwaway sheets to central production facility daily. Also, complete the red and blue book.- Complete daily cash management functions (cash reports, deposits etc. in its entirety)- Complete weekly schedule for store personnel- Responsible for achieving satisfactory and passing scores on all Mystery Shop visits, store visits, ROR, - - Retail Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits