Daniel Akers Email & Phone Number

United States

Acting leadership role for all aspects of technical and administrative functions of the datacenter.Consult, offer, plan, and implement technical solutions for businesses, regardless of size. These services include but are not limited to:• Email hosting, setup, management, and support.• Domain/Web hosting, setup, management, and support.• Cloud hosting solutions with management and support.• Backup solutions with management and support.• VOIP solutions with management and support.• Network consultant services, including management and support.• Managed services (all-inclusive technical support)Technical responsibilities include:• Maintain healthy operation of EMC Unity storage equipment• Maintain healthy operation of several critical production Hyper-V clustered node servers, responsible for hosting services utilized nationwide.• Ensure continued operation and maintenance of critical networking equipment: point-to-point VPNs, High-Availability & failover functions.• Acting last point in line of escalation for all internal & client technical issues.Administrative responsibilities include:• Acting manager/supervisor for our Technical Support & Web departments.• Acting hiring manager, handling recruitment and onboarding/training of new employees.• Acting project manager, handling planning, delegating, and scheduling of all aspects of projects for both internal and client operations.• Regularly met with and maintained relationships with executive level person(s) for all clients.Accounting & Sales responsibilities include:• Evaluating pricing and creating and approving quotes• Maintaining payments to 3rd party vendors• Evaluate & sell products and services based on necessity, cost, potential business impact, and potential cost-savings for the datacenter and clients.

Greenville, North Carolina, United States

• Maintained internal datacenter systems & servers to ensure optimal operability for long-term use.• Worked very closely with clients & colleagues to ensure excellent client satisfaction & workflow efficiency.• Maintained impeccable documentation of issues & resolutions, client information, automation scripts, and common research paths.• Acted as Account Representative to several of our largest clients, proactively ensuring their continued satisfaction.• Responsible for all steps involved in resolution of all Tier II issues, both internal to the datacenter & from clients.Notable accomplishments during this time include:• Planned & executed retirement of our datacenter domain’s aging primary & secondary Domain Controllers. These were replaced with up-to-date, policy maintained virtualized servers.• Planned & executed retirement of our aging physical Exchange server and the migration to our current Office 365 platform.• Planned, sourced, & executed the retirement from our aging technical platforms, including our remote monitoring & management, ticketing system, documentation, and central communications platforms, effectively overhauling much of our technical stack to more robust, efficient, and modern solutions.

Greenville, North Carolina

• Provided technical support via phone, ticket system and onsite visits to a wide range of client industries including township municipalities, medical & dental offices, police departments, law firms, car dealerships, construction firms, and retail businesses. • Worked very closely with end users to troubleshoot a wide range of technical issues affecting desktop/operating system, networking, application, and hardware systems.• Maintained excellent documentation of issues and resolutions before, during, and after each troubleshooting session.• Maintained extraordinary customer service to every client I had the pleasure of working with.

Goldsboro, North Carolina Area

▪Assess needs and budget of users in order to gather parts, build/upgrade, and setup computers for Home/Business use.▪Offer professional network consultation services▪Troubleshoot hardware/software/operating system issues▪Troubleshoot networking issues