Daniel Akers Email & Phone Number

United States

• Acting leadership role for all aspects of technical and administrative functions of the datacenter.Consult, offer, plan, and implement technical solutions for businesses, regardless of size. These services include but.
• Email hosting, setup, management, and support.
• Domain/Web hosting, setup, management, and support.
• Cloud hosting solutions with management and support.
• Backup solutions with management and support.
• VOIP solutions with management and support.

Greenville, North Carolina, United States

• Maintained internal datacenter systems & servers to ensure optimal operability for long-term use.
• Worked very closely with clients & colleagues to ensure excellent client satisfaction & workflow efficiency.
• Maintained impeccable documentation of issues & resolutions, client information, automation scripts, and common research paths.
• Acted as Account Representative to several of our largest clients, proactively ensuring their continued satisfaction.
• Responsible for all steps involved in resolution of all Tier II issues, both internal to the datacenter & from clients.Notable accomplishments during this time include:
• Planned & executed retirement of our datacenter domain’s aging primary & secondary Domain Controllers. These were replaced with up-to-date, policy maintained virtualized servers.

Greenville, North Carolina

• Provided technical support via phone, ticket system and onsite visits to a wide range of client industries including township municipalities, medical & dental offices, police departments, law firms, car dealerships.
• Worked very closely with end users to troubleshoot a wide range of technical issues affecting desktop/operating system, networking, application, and hardware systems.
• Maintained excellent documentation of issues and resolutions before, during, and after each troubleshooting session.
• Maintained extraordinary customer service to every client I had the pleasure of working with.

Goldsboro, North Carolina Area

• Assess needs and budget of users in order to gather parts, build/upgrade, and setup computers for Home/Business use.
• Offer professional network consultation services
• Troubleshoot hardware/software/operating system issues
• Troubleshoot networking issues