Diana Takova, Cscp Email & Phone Number

Ottawa, Ontario, CA

Ottawa, Ontario, CA

• Analyze product forecast and provide management with effective supply projections to meet quarterly and annual revenue targets
• Supervise a team of technical support, inventory control and logistics specialists.
• Implement Material Requirements Planning process – forecast modeling, working closely with sales demand and finance teams
• Manage Sales & Operations Planning process to ensure finished goods are available to meet the demand.
• Leads the Weekly Operations meeting – assigns and monitor weekly projects and ongoing tasks, cooperates with the Quality assurance (QA) team.
• Develop and maintain processes in the quality managements system (QMS), working closely with the Information technology (IT) teams – responsible for Fulfillment instructions, Purchasing and Inventory management.

Ottawa, Ontario, CA

• Manage Material Requirements Planning process.
• Provide Month End Reports: Maintained the KPIs: Monthly materials usage for both models: Capital and Software as a service (Saas), Inventory accuracy, Shipping on time, % Delays, % Damaged returned items, Sales Order.
• Purchase materials, equipment, supplies and services in accordance with purchasing guidelines and procedures. Responsible for the inventory levels of goods like Apple iPads, Samsung Tablets and Radioear headphones.
• Monitor Sales & Operations Planning process to ensure finished goods are available to meet the near demand.
• Coordinate work to transform raw materials to finished goods.
• Manage product configuration, item master data and bill of materials (BOMs).

• Reporting to the Chief Operating Officer, was responsible for planning and executing an effective material flow for production and end user needs. Analyzed demand data, production forecasts, material needs, inventory.
• Prepared detailed monthly forecast to support the planning process of materials.
• Managed key performance indicators (Days on hand - DIOH) to monitor inventory and purchase orders. Established and maintained the Materials Resource Plan.
• Prepared and reviewed weekly reporting on the finished goods sales, forecasted vs. actual, to assess financial performance.
• Participated in process improvement initiatives, ensuring process changes are appropriately implemented, documented and communicated.
• Provided support to the Financial Manager in various related activities and projects.

Toronto, ON, CA

• Reported and presented the global spending using data from centralized suite of reporting and analytics - SAP Business Intelligence (SAP BI). Identified and mapped trends.
• Coordinated, analyzed and interpreted data from various information technology systems (for example SAP ECC, BI Reports, IDMS and BPC MCR).
• Partnered with IT teams to ensure the proper infrastructure exists to support effective data analysis, initiated a project for unified procurement database for all regions and created requirements for the data.
• Established dashboard for measuring performance on Procurement Policy Compliance, Key Performance Indicators for the Global Leadership Team.
• Participated by setting up ranking requirements and reviewing bid documentation (RFQ) for cost saving projects. Achieved strategic savings of $2.7M.
• Monitored vendor performance, identified issues and potential problems, developed Monthly Top Spend Vendor report.

Toronto, ON, CA

• End to end SAP Supplier Relationship Management (SAP SRM) - administration throughout the procurement lifecycle: order creation and approval, quotation, supplier selection, negotiations and expediting to multiple.
• Aggregated and merged data from various sources to generate custom made weekly reports.
• Investigated, opened service calls and coordinated issue resolution between the business and internal/external technical groups Worked with suppliers like IBM and SAP.
• Performed post-implementation validation.

Bellevue, WA, US

• Customer data analysis: usage, behavior, segmentation, revenue, pricing, etc.
• Documented business requirements towards BI/Microstrategy team and helped translating them into technical specifications
• Coordinated the development and submitted change requests to BI/Microstrategy team
• Leaded Lean Six Sigma process improvement projects for upsell, growth and loyalty enhancing opportunities
• Developed strategies to effectively retain existing customers, attract new customers and increase revenue by creating product bundles.
• Created and managed new products and services throughout the full product management lifecycle from concept to completion; including support, product pricing and new product launches via system change requests

Bellevue, WA, US

• Managed customer service calls including receiving, solving or routing service requests and confirm their resolution especially if being transferred to other departments
• Incident Management: resolved a wide range of customer inquiries / issues
• Problem Management: Raised service calls when certain problem was reported by multiple clients

• Leaded the supplier relations at operational level (purchasing)
• Collected and analyzed market data in order to improve sales
• Monitored market trends, sales data analysis, inventory management and forecasting

Cscp Certification Program, Supply Chain Management

Master Of Economics, Transportation And Supply Chain, A

Bachelor'S Degree, Economics